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“Neglected and Not Impressed” 1 of 5 stars
Review of Gecko Trail Adventures - Day Tour

Gecko Trail Adventures - Day Tour
at Multicentro, Puerto Viejo centre, Puerto Viejo de Talamanca, Costa Rica
506 2756-8412
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Owner description: Gecko Trail Adventures is full service travel agency based in Costa Rica. We offer a wide selection of tours, activities and transportation all over the country. We are specialized in helping clients to set up a customized and authentic experience of the real Costa Rica.We plan your trip to maximize your holiday time enjoying the incredible nature and wide selection of activities, and make sure to offer a fun, safe and hassle-free experience of the best Costa Rica has to offer - whether this is for individual travelers, couples or groups, we make sure you get the right fit. Our Vision• Excellence in customer service• Innovative travel options• Professionalism in dealing with clients as well as with vendors• Provide the best quality possible• Use local providers and help the local community grow in a sustainable way• Fair employment of local staff including accurate training and salary
Useful Information: Activities for older children
Toronto, Canada
2 reviews
10 helpful votes 10 helpful votes
“Neglected and Not Impressed”
1 of 5 stars Reviewed April 5, 2011

I had heard that Gecko Trails was a great and reliable company so I went directly to their office to book, and pay in full, for the snorkeling trip in Cahuita. his was an activity that my family had been really excited about prior to even arriving in Puerto Viejo. We scheduled all of our other activites around this and were happpy the we had a perfect plan for the last few days of our stay.

We were to be picked up at our lodging at 7:30 am. At 8:00am the owner of the place we were staying at finally got through to the Gecko Trail office and we were told that they would call right back to let us know what was happening with our ride. 10 minutes later they called and told us that our driver would be there for us in another 10 minutes. Relieved, we patiently waited. And waited. And waited. We called again. Again, they would call back, and when they did we were told that our tour was in fact not going to happen that day. No explanation. No apology.

Especially disappointing was the fact that, because of our schedule over the next few days, we were not even in a position to re-book. We were completely loosing out on this opportunity that we had been SO looking forward to for so long. When we sought answers about how and why this had happened the representative explained that it was simply the vendors fault, and was in no way Gecko's responsibility "We don't do the actual tours, we only arrange and coordinate them." she said. "Uh, yes." I responded. "And that's what we paid you for."

Still with no willingness to be accountable for the situation it was suggested to us that we take another tour - entirely different from the one we chose. I declined and said I would be coming into the office soon to pick up my refund, that I expected to be in the full amount. I was told that it was not possible to confirm that I would recieve a full refund and that the staff member had to first discuss the situation first with her boss. I went straight to the office and when she, the staff member, was unable to reach her boss for confirmation, she eventually refund me the full amount. And finally, she offered an apology. Not particularly heartfelt, but an apology noetheless.

We were determined to have our snorkeling trip to Cahuita and thanks to the incredibly generous owners of our lodging, we did! They personally gave us a ride to town and we found Tom, who has a little joint right across the street from the main snorkeling business. He hooked us up with a couple of his guys who, for $25pp will take you out for 3 hs (Gecko offers 2hrs) and drop you off on the way back at any point if you wish to walk the trail.

We found no need for a guide in Cahuita National Park and without one we were able to take our time enjoying all elements of the trai includig the wildlife and the great little beaches. We spent the entire day there and took a taxi back to Puerto Viejo, although we could have also taken the bus (leaving every hour on the hour) if we had wanted to save even more money. Anyone interested in spending a leisurely day snorkling and walking through Cahuita for far less than a tour company like Gecko charges can do it on their own. My suggestion is to get there as early in the morning as possible since the snorkeling guides tend to close up shop around noon.

Visited March 2011
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeckoTrail, Owner at Gecko Trail Adventures - Day Tour, responded to this review, April 15, 2011
Thank you very much for your feedback! This is very important and helpful to make sure we can correct what is not working fine. I do apologize if there was any unacceptable behaving on our side. We try our best to communicate as clear as possible but I know we still can improve!

The Cahuita Snorkel, Boat and Hike tour is a very weather depending tour and gets often cancelled last minute. We normally get an information by the provider about the cancellation, so that we can inform the client. Since the same operator runs an other tour (kayaking), they usually offer this tour instead of the snorkeling or then they will refund the money.

Why we did not get this information with your booking, I do not know but would like to, so I can see what went wrong and make sure it won't happen again. If you have the time to send me a short message with your booking number, I could follow this up, which would be helpful to do.

We have had long relationship with all our vendors and overall they do a very good job. However, mistakes happens on their side as well as on our side. With feedback like yours, us as well as the vendor can improve our work and make sure to offer a better product to future clients! Thank you!
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English first
Morgantown, West Virginia
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Exceptional organization,all events, tours, stays transfers exactly as planned”
5 of 5 stars Reviewed March 31, 2011

We used Gecko Trial for our recent trip to Costa Rica. The arranged all tours,transfers , hotels.We stayed two days at Los Orquideas ( Monteverde), tour with Selvatura ( should do the Zip Lines). The hotel was great. Then two days at Arenal, Hotel San Bosco, with horse ride to waterfall, and Arenal Volcano Hike. The Tabacon Hot springs were great, Take care of your locker keys.... .
Gecko arranged all transfers with Interbus. They were exceptional in punctuality.
Overall, such a pleasant trip, thanks to Gecko Trials and Yetty.. Thanks.Highy recommended.

Visited March 2011
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omaha, Nebraska
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
“Did it all!”
5 of 5 stars Reviewed March 28, 2011

We utilized the Gecko desk at Banana Azul as well as the links from BA's website. We ended up using private transport, massage, all-day jungle tour with ATVs, ziplining, and rapelling, and whitewater rafting. Other than a mix-up with our pick-up time from the airport (we had to wait about 45 minutes), all of the activities were marvelous. The whitewater rafting through Exploradores is amazing and a great value. We were overall very pleased with our use of Gecko and highly recommend it for all-in-one travel planning.

Visited March 2011
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Washington DC, District of Columbia
Senior Contributor
36 reviews 36 reviews
6 attraction reviews
Reviews in 24 cities Reviews in 24 cities
22 helpful votes 22 helpful votes
“Why do it on your own when you have Gecko Trail”
5 of 5 stars Reviewed March 26, 2011

Yetty was very prompt and knowledgeable. Gecko Trail set up our entire vacation, to the smallest detail. Changes to itinerary were very easy to make. Will certainly use them again on our next trip to CR.

Visited February 2011
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Rome, Italy
Top Contributor
64 reviews 64 reviews
5 attraction reviews
Reviews in 43 cities Reviews in 43 cities
117 helpful votes 117 helpful votes
“in 10 years of travel, BEST travel agency we have come across”
5 of 5 stars Reviewed March 25, 2011

After doing some research online, and contacting some hotels that replied with "sorry fully booked" we came across Gecko trail.
from day one, prompt replies to emails, always so positive and professional even when we changed our mind many times, very patient and kind.
after describing what we were looking for, Monica organized a really amazing holiday for us, best hotels and some of the organized tours with the best tour guides were really amazing. And always helpful, not only via email before going on holiday, but even during, while we were there, with our modifications etc.
and those few times we couldn't reach Monica, the rest of the Gecko team was always there to help us out.
We can say without hesitation that our entire holiday in Costa Rica, all the tours we did of national parks and rainforests… both the pacific side and the Caribbean side, turned out totally fantastic thanks to Gecko Trail Adventures.

to make it really short: their patience, kindness, prompt replies and professionalism truly puts Gecko trail on top of the list...not only in Puerto Viejo or Costa Rica but worldwide.
If you are planning on going to Costa Rica, drop them a line, you won't regret it.

Visited February 2011
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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