A 3 dot rating might seem harsh and I did hover between a 4 or 3 dot rating.
Firstly the good stuff:
I came for the birding and this I give a 5 star plus. I saw so much and more. Nothing better than to grab an early morning coffee looking out over the bird feeders where we saw toucans, manakins, honeycreepers, woodpeckers etc.
The guided night tour, although we did not see much, was great thanks to our guide Alexander.
We also did a half day private guided tour to OTS. That was a fantastic experience
BUT...the not so good
Check in staff: there was a young man at check in who was nice and a woman who was borderline rude. When we asked the details on our private OTS tour, she said: you just go there and meet the guide. We asked: how will they know who we are? How will we find the guide. She got stroppy, replying: you just go.
Later on when she was not at reception, we asked the young man who said: you need a voucher and gave us the voucher. Had we not asked him, we would have stood at OTS without a voucher and would likely have not been able to do the tour.
Rooms: we opted for the apparently more comfortable bungalows. Ours was B2. There was AC, heaven sent in the unbearable humid climate but apart from that, there is nothing pretty or cozy or comfortable about the rooms. They are just ok but I see the website bills it for honeymoons. Mmmh, I think not.
Also, there is a covered walkway all the way to the bungalows. That is ok but the covering runs past all the bungalows and greatly obstructs any birdwatching. The walkway is ugly and makes the surroundings dark and miserable.
Food: we opted for full board. I wish we hadn't. The buffet food is basic but tasty but the dining room is devoid of any atmosphere. Think scouts camp. It was fine for lunch but for dinner we liked the terazza restaurant better. This is not included in the full board so we had to pay for our meal there ( with a 20% discount)
Staff upstairs are grumpy, downstairs they are wonderful.
So my advice: go for the birds, it is worth it. If you are not a birder, the place is just not good enough. My husband called it Colditz. Harsh but the sometimes stroppy staff, the basic rooms built on stilts together, the dark walkways and the miserable dining room do give the place an air of a camp of some sort. The Rough guide bills this is a luxury lodge. It is not.
It needs modernising big time. I don't see why bird watchers cannot do this in this wonderful spot but in nice surroundings.
We stayed in 7 different hotels on our 15 night self drive tour through CR. If you have any queations about our trip, just ask. We loved CR.
We did to see the basic rooms but they looked quite dark. I did like the location of the bungalows...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.