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“Decent airport hotel” 4 of 5 stars
Review of Country Inn & Suites By Carlson, San Jose, Costa Rica

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Country Inn & Suites By Carlson, San Jose, Costa Rica
3.5 of 5 Hotel   |   Sobre Autopista General Canas | Ciudad Cariari, San Antonio De Belen 40701, Costa Rica   |  
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Minneapolis
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Decent airport hotel”
4 of 5 stars Reviewed June 4, 2013

We stayed here for one night upon arriving in San Jose and left for the beach the next day. (Due to the long 4-hour drive, I would highly recommend flying into Liberia if staying on the coast). The hotel is not like a Country Inn in the US, where the rooms usually have a separate suite area, but it was just fine for one night. The king sized bed filled up almost the entire room. The mattress was hard and the sheets thin. The TV was outdated. The shower was hot but had little water pressure, and barely trickled out. The towels were coarse. I agree that the rooms are outdated. The window glass was so thin it sounded like the window was open although it was closed. The interior pool area is beautiful and lush. The room was very quiet, and we slept well. The free breakfast was delicious. Fabulous coffee, juices, eggs, some sort of fried cheese balls, pancakes, delicious fresh fruit, bread, meat and cheese. We did not know about the airport shuttle unfortunately and took a taxi which we negotiated from $20 down to $12. It's a nice location close to the airport and the staff at the front desk were helpful and accommodating.

Room Tip: Choose a higher interior room but know there are stairs and no elevators.
See more room tips
  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RD_GuestService, Guest Relations Manager at Country Inn & Suites By Carlson, San Jose, Costa Rica, responded to this review, June 10, 2013
Dear wrldtraveler314,


Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to Country Inns and Suites by Carlson standards. To discuss your stay further, please contact the hotel directly, and ask for Miguel Romano, Operations Manager (506-22392272) or mromano@countryinns.co.cr


Best Regards,
Mauricio Luna A.
mluna@countryinns.co.cr
Revenue Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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291 reviews from our community

Traveler rating
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    108
    46
    17
    18
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
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English first
Monument, Colorado
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed June 3, 2013

We booked a room here as we were flying out in the morning from San Jose. Usually airport hotels are just okay. This place was great and wish we got there earlier to enjoy the nice pool. The staff were A+. We ended up in the Presidential Suite and it was fabulous. Two sofas, two separate bedrooms, 2 separate bathrooms, a kitchen, a living room area, a dining room area, and a separate study area. All of this for only about 125.00 using our AAA.
Our breakfast was good with terrific Gallo Pinto, eggs, fresh fruit, juices, sweet rolls. Beautiful open air restaurant overlooking the pool. It was close to a great Mexican Restaurant called Tijuanas. I hated to leave because the accomodations and the staff were so nice. The bed was very comfortable as well. Definitely worth staying at this hotel, good value for the money.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kenora, Canada
Level Contributor
57 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed May 24, 2013

After spending 10-days in rural Costa Rica where customer service is much more relaxed and the rooms are a little more sparse, I truly appreciated my one-night stay at Country Inn & Suites San Jose. The hotel has excellent guest service (I appreciated the bellman carrying my luggage to my room & the prompt, courteous wake-up call) & very clean, comfortable rooms. It was nice to have free wifi, coffee service, a mini-fridge, a safe, and TV with several English channels in the room. There are numerous sit-down & fast food restaurants with in a 10-15 minute walk of the hotel, and a Fresh Market grocery store a couple of doors down the road. The hotel offers a complimentary breakfast but due to an early flight, I did not have the breakfast. They do, however, have coffee, fruit, and pastries available for guests departing early in the morning.

I would definitely stay here again when in San Jose--it's an excellent value overall.

  • Stayed May 2013, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
torino
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 22, 2013

We've stayed one night at this hotel just 3 Miles from the airport and it was nice, professional with a very nice room experience, good service and good price. We did not eat any food - the day of arrival the restaurant was closed and the next morning we had not been very much attracted by the looks of the breakfast buffet - it was too simple. Grat to have airport shuttle! But we definitely recommende the hotel for an easy stay with a good price.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RD_GuestService, Guest Relations Manager at Country Inn & Suites By Carlson, San Jose, Costa Rica, responded to this review, June 7, 2013
Dear Settemariit.

Thank you for your feedback and for taking the time to write about your experience.
We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. To discuss your stay further, please contact the hotel directly, and ask for Miguel Romano, Operations Manager. mromano@countryinns.co.cr / Tef: 50622392272.

Best Regards,
Mauricio Luna
Revenue Coordinator
mluna@countryinns.co.cr
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 1, 2013

Very efficient service, kind people attending you for any need.
A nice surprice to find a big resort with attentive service. Even providing a lot of amenities, I was not expecting them such a nice welcome.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RD_GuestService, Guest Relations Manager at Country Inn & Suites By Carlson, San Jose, Costa Rica, responded to this review, June 7, 2013
Dear Jason F.

Thank you for your feedback and for taking the time to write about your experience in Country Inn and Suites by Carlson, San Jose, Costa Rica. We are delighted to read that you enjoyed Jason F. We look forward to your next stay in San Jose, Costa Rica.

Best regards,

Mauricio Luna
Revenue Manager
mluna@countryinns.co.cr
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
farnham
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed April 21, 2013

The first mistake was being told the hotel was in San Jose; our fault but a $18 cab ride was further out than expected. And we had not expected it to be on the Pan American highway! We initially stayed 2 nights after our arrival from the UK. We had a terrible room, a mezzanine bedroom under a very loud external air con unit. We barely slept. We were out the next day so naively asked for the unit to be fixed and assumed it would be. But it wasn't so we had a second terrible night where my wife slept on the sofa downstairs but very uncomfortably.
The breakfast was so-so, and the dinner was less good not helped by 2 large screen TV's in the restaurant each blasting out a different program.
At the end of our holiday, we then had an extra night there before getting our plane back to the UK. We had asked for a better room but of course we turned up at 1pm rather than check in time of 3pm. We would have thought after our terrible first experience that they would have worked a little harder to get us in early but we had to wait until 3pm on the dot. But to be fair we did then get a nice room even though it was too late to go any where. But don't despair, there is a lovely Italian restaurant 50 metres up the road as well as a small supermarket.
We would not return.

Room Tip: Do not go up into a mezzanine
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  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peterborough, Canada
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed April 19, 2013

We were at the end of a hectic couple of months travelling in Costa Rica, and on our way to Liberia for a flight back to Canada. Our room was very clean and comfortable, and staff very helpful at check-in and out. However, we did not enjoy the restaurant, and found the staff there almost rude in the way they initially ignored us, and then were very focused on closing down for the night, rather than providing us with good service. Admittedly it was 40 minutes before closing that we arrived, but we ordered a simple meal and expected simply attentive service and a quick meal. The staff at breakfast however, were attentive and pleasant.

Room Tip: There is no elevator here, but the staff is very helpful with luggage.
See more room tips
  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RD_GuestService, Guest Relations Manager at Country Inn & Suites By Carlson, San Jose, Costa Rica, responded to this review, June 7, 2013
Dear Julie F.

Thank you for your feedback and for taking the time to write about your experience.
We appreciate your feedback regarding our restaurant. We regret to hear your service experience did not meet your expectations. We have passed on your comments and concerns to our food and beverage department so they may address this situation with the team and ensure that we deliver outstanding service and presentation.

Best regards,
Mauricio Luna
Revenue Manager
mluna@countryinns.co.cr
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, San Jose, Costa Rica

Address: Sobre Autopista General Canas | Ciudad Cariari, San Antonio De Belen 40701, Costa Rica
Phone Number:
Location: Costa Rica > Province of Heredia > San Antonio De Belen
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 9 Hotels in San Antonio De Belen
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Country Inn & Suites By Carlson, San Jose, Costa Rica 3.5*
Number of rooms: 92
Official Description (provided by the hotel):
Relax and Enjoy at San Jose Hotel's Location in Costa RicaAn inviting atmosphere, quality services and a convenient location near San Jose International Airport makes the Country Inn & Suites the perfect place for San Jose visitors to land. This hotel's location in Costa Rica offers thoughtful amenities designed to encourage rest and relaxation with two swimming pools, an on-site Fitness Center, an on-site restaurant and spacious guest rooms featuring attractive decor and home comforts. The Country Inn & Suites San Jose, Costa Rica hotel is perfect for business travelers, families or newlyweds as its conveniently located near downtown San Jose and major attractions like INBioparque, Volcano Poas and the Cafe Britt coffee plantation. Book online today and discover why this San Jose hotel's location in Costa Rica makes a great relaxation destination. ... more   less 
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Also Known As:
Country Inn And Suites San Jose
Country Inn & Suites San Jose Hotel San Antonio De Belen
San Jose Country Inn
Country Inn San Jose
Country Inn & Suites By Carlson, San Jose, Costa Rica San Antonio De Belen

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