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“Above Normal Service” 5 of 5 stars
Review of Costa Rica Marriott Hotel San Jose

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Costa Rica Marriott Hotel San Jose
4.0 of 5 Hotel   |   700 mts West from Bridgestone/Firestone, San Antonio De Belen 502-4005, Costa Rica   |  
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Fort Walton Beach
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
28 helpful votes 28 helpful votes
“Above Normal Service”
5 of 5 stars Reviewed October 21, 2013

This is a great hotel, nice rooms, excellent Tapas Restaurant, and superb breakfast on a sunny deck overlooking a pretty golf course.
I somehow left the charger for my razor, and didn't notice until two days later, when we were miles away. I called and one of the desk managers, Melania Mora, said she would take care of the problem. She arranged with Swiss Travel (an excellent local co.) to get it picked up by their next driver, brought back to their main office, and sent by another driver to our last Hotel in Costa Rica!
I got it! What service!! ***** (five stars)

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bert B, Hotel Manager at Costa Rica Marriott Hotel San Jose, responded to this review, October 24, 2013
Thank you very much for your comments , we are very happy that you had a great hotel service experience , and that you enjoyed our restaurants .
We are looking forward to host you again in the near future .
Bert Bloem Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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829 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (208)
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Los Angeles
Top Contributor
239 reviews 239 reviews
59 hotel reviews
Reviews in 83 cities Reviews in 83 cities
101 helpful votes 101 helpful votes
5 of 5 stars Reviewed October 21, 2013

We stay at the Costa Rica Marriott San Jose each time we come to Costa Rica, about once a year. It is a beautiful hotel in the Spanish Hacienda style, with lush grounds, two lovely swimming pools (adult and child), a full spa, modern and pleasant gym, tennis courts and golf putting range.

Your food options include a top notch restaurant (Antigua) as well as a Spanish tapas bar, an elegant bar for drinks and small eats, and a cafe that offers pastries, empanadas and other savory bites, and of course hot and cold beverages. Everything is quite expensive, so do be prepared for that. The breakfast buffet in the Antigua restaurant is excellent, offering a nice variety of hot dishes including some typical Costa Rican options, a variety of breads, pastries, fresh fruit, yogurts, jams, peanut butter and other spreads, and fresh juices or juice blends made to order on the spot. What is more, you can sit at a table on the covered patio and enjoy fresh air and a gorgeous view of the hotel grounds.

The rooms are lovely, well appointed and comfortable, including beds and bedding. Very importantly, you have a thermostat to control the temperature in your room, which allows you to use the air conditioning but control the temperature. This helps eliminate the humidity and mugginess that can be uncomfortable in Costa Rica, without freezing in the process. The only negative is that there can be a bit of noise through the door from the corridors, as they have tile floors and sound tends to magnify a bit, but this just meant a bit of noise in the early morning as travelers with early flights departed and spoke too loudly. If you get an Executive room, you gain access to the Executive lounge on the 4th floor, which offers a small breakfast and dinner spread at those hours, and free hot and cold beverages and water bottles at any hour from 5 am to midnight. This lounge makes getting an Executive room well worthwhile, so that you can get a cup of tea, coffeee, an espresso, a small snack at any hour without additional charge, and even a meal at certain hours.

Service is excellent, as all personnel clearly have been trained to offer the most attentive, polite and friendly service.

The only thing you will not get at this hotel is an authentic Costa Rican hotel experience. This is an American hotel with American class bedding, amenities, services and prices. For us, it is an oasis of luxury in a country where things are not always comfortable, even at highly rated hotels. It comes with a price, as the hotel is expensive, but we would not go anywhere else in the San Jose area.

Also, this hotel is close to the airport, but a good 30 minutes from the center of San Jose, so just be aware of that.

Room Tip: Choose an executive level room, both for the view, the free WiFi and - most of all - access to the E...
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  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bert B, Hotel Manager at Costa Rica Marriott Hotel San Jose, responded to this review, October 24, 2013
Thank you very much for your nice comments , we are very happy that you did enjoy our hotel service, our facilities , the food and beverage outlets and the Spa .
we are looking forward to serve you again in the near future .
Bert Bloem Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
Top Contributor
82 reviews 82 reviews
23 hotel reviews
Reviews in 36 cities Reviews in 36 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed October 17, 2013

This hotel looks fab. Beautifully built. Our room was spacious, clean and had direct access to the pool. Breakfast was nice. The best thing however is the bar which serves amazing cocktails on the terrace and the tapas restaurant, which served some of the best tapas and wine I have ever experienced. We stayed one night, 2 would have been good to enjoy the pool and the grounds. I would not stay any longer however as its far from SJ central. This is a good location when flying in/out of CR.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bert B, Hotel Manager at Costa Rica Marriott Hotel San Jose, responded to this review, October 18, 2013
Thank you very much for your comments , we are very happy that you did enjoy our cocktails in the bar and the tapas in our Spanish restaurant . We are looking forward to serve you again in the near future.
Bert Bloem Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose
Top Contributor
65 reviews 65 reviews
12 hotel reviews
Reviews in 24 cities Reviews in 24 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed October 12, 2013

I love going to this hotel for their spa services and also a very kept secret is their Spain Tapas Bar, usually lots of guest just miss it because is near the patio area. Their sangria is very, very good and the Spanish tortilla is terrific, it's a must try if you stay here.

Stayed October 2013, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bert B, Hotel Manager at Costa Rica Marriott Hotel San Jose, responded to this review, October 14, 2013
Thank you very much for your nice comments and feed back , we are very happy you did enjoy the Spanish tapas restaurant and our Spa services. we are looking forward to serve you again the near future.
Bert Bloem Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Granite Bay,California
Senior Contributor
32 reviews 32 reviews
19 hotel reviews
Reviews in 22 cities Reviews in 22 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed October 10, 2013

The main reason I picked this hotel is its location - ~10 min drive from the airport, and close to work (America Free Trade Zone). However, I found this hotel has many other qualities that made the stay enjoyable. It is housed in what feels like an old colonial style building, with a giant courtyard. The rooms are not exactly modern, but comfortable, and sufficiently spacious. I loved the breakfast on the patio at the restaurant, overlooking the driving range. The pool area was very nice, too. The only downside I can think of is if I would be here to tour San Jose, it would probably be a bit too far (the traffic is horrendous during rush hour), and there is nothing really close by in terms of shops or restaurants, other than the places inside the hotel. But on my next trup I will stay here again - as they say: location, location, location!

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bert B, Hotel Manager at Costa Rica Marriott Hotel San Jose, responded to this review, October 14, 2013
Thank you very much for your comments and feedback , we are very glad that you enjoyed your stay with us and that you had a nice experience .
We are looking forward to host you again in the near future.
Bert Bloem Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California
Top Contributor
68 reviews 68 reviews
20 hotel reviews
Reviews in 40 cities Reviews in 40 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed October 8, 2013

My husband and I stayed here last Saturday and thought the hotel was great. The rooms were very spacious and the grounds were maintained beautifully. We loved the ornate iron work throughout the hotel and enjoyed the pool area as well. Many beautiful birds flew past us outside. The staff was very friendly, especially our bartender/waiter John, in the bar area upstairs. It was worth spending a few dollars more at the hotel to have our exit taxes paid and not have to wait in line at the airport in the morning. It was also convenient to book a taxi through the hotel and just give the taxi driver a voucher when we walked out of the lobby. We would definitely stay here again.

Room Tip: We had a higher room with a pool view (room 516) and it was very nice.
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bert B, Hotel Manager at Costa Rica Marriott Hotel San Jose, responded to this review, October 9, 2013
Thank you very much for your nice comments , we are happy you had an great experience in our hotel .
We are looking forward to host you again soon in the near future
Bert Bloem Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huntersvile
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 30, 2013

We stayed at this hotel the last night in Costa Rica before flying home. The pools and the grounds were very nice. The rooms are standard Marriott rooms (clean and alright size but nothing special). The hotel had a good coffee shop/bistro that my wife and daughter enjoyed. The resteraunt was good, but a little pricey. It is close to the airport and a decent place to stay when flying in or out of Costa Rica.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bert B, Hotel Manager at Costa Rica Marriott Hotel San Jose, responded to this review, October 2, 2013
Thank you very much for your nice comments , we are happy that you did enjoy our hotel and we are looking forward to host you again in the near future.
Bert Bloem Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Costa Rica Marriott Hotel San Jose

Address: 700 mts West from Bridgestone/Firestone, San Antonio De Belen 502-4005, Costa Rica
Phone Number:
Location: Costa Rica > Province of Heredia > San Antonio De Belen
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 10 hotels in San Antonio De Belen
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Costa Rica Marriott Hotel San Jose 4*
Reservation Options:
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Also Known As:
Costa Rica Marriott San Jose
Marriott San Antonio De Belen
Marriott San Jose
Marriott Costa Rica
San Jose Marriott
Costa Rica Marriott Hotel San Jose San Antonio De Belen

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