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“Wonderful Hotel” 5 of 5 stars
Review of Costa Rica Marriott Hotel San Jose

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Costa Rica Marriott Hotel San Jose
4.0 of 5 Hotel   |   700 mts West from Bridgestone/Firestone, San Antonio De Belen 502-4005, Costa Rica   |  
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California
Top Contributor
68 reviews 68 reviews
20 hotel reviews
Reviews in 40 cities Reviews in 40 cities
44 helpful votes 44 helpful votes
“Wonderful Hotel”
5 of 5 stars Reviewed October 8, 2013

My husband and I stayed here last Saturday and thought the hotel was great. The rooms were very spacious and the grounds were maintained beautifully. We loved the ornate iron work throughout the hotel and enjoyed the pool area as well. Many beautiful birds flew past us outside. The staff was very friendly, especially our bartender/waiter John, in the bar area upstairs. It was worth spending a few dollars more at the hotel to have our exit taxes paid and not have to wait in line at the airport in the morning. It was also convenient to book a taxi through the hotel and just give the taxi driver a voucher when we walked out of the lobby. We would definitely stay here again.

Room Tip: We had a higher room with a pool view (room 516) and it was very nice.
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bert B, Hotel Manager at Costa Rica Marriott Hotel San Jose, responded to this review, October 9, 2013
Thank you very much for your nice comments , we are happy you had an great experience in our hotel .
We are looking forward to host you again soon in the near future
Bert Bloem Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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819 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (203)
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Huntersvile
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 30, 2013

We stayed at this hotel the last night in Costa Rica before flying home. The pools and the grounds were very nice. The rooms are standard Marriott rooms (clean and alright size but nothing special). The hotel had a good coffee shop/bistro that my wife and daughter enjoyed. The resteraunt was good, but a little pricey. It is close to the airport and a decent place to stay when flying in or out of Costa Rica.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bert B, Hotel Manager at Costa Rica Marriott Hotel San Jose, responded to this review, October 2, 2013
Thank you very much for your nice comments , we are happy that you did enjoy our hotel and we are looking forward to host you again in the near future.
Bert Bloem Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed September 27, 2013

I stayed at this Marriott in San Jose for 5 nights on a business trip. The hotel in terms of service during my entire stay was just average when compared to the kind of service one gets when visiting some of the Islands in the Caribbean.

I found the staff overall to be friendly in an average sort of way but few going out of their way to make your stay a pleasant one. There is absolutely no “joy” in this place and you can feel it as you go along.

The coffee shop had one absolutely super guy , a young man, whose suggestions for lunch were spot on and who also made the effort to go all the way to the main kitchen to get me hot sauce etc when they did not offer it in the coffee shop. He was the exception and provided exceptional customer service. The staff in the main dining room (especially at breakfast) was a hit and miss affair in terms of service. All depended on where you were seated and who you got to serve you. The waitress I got on both days should have been retired a long time ago. She felt that her responsibility was to dump a pot of coffee in front of you and simultaneously leave your bill for the buffet right next to the coffee pot so she never had to return again ! My buffet plates got picked up all at once when I was done on the first day. The second day I had to call her over. Eating my breakfast with a bill next to me and used plates with food al around was not my idea of a good setting. The food is expensive mercifully I was on the company’s dime so did not have to worry about the prices. A simple and solid lunch at the coffee shop is about 25$ USD, dinner in the main restaurant is about 50$ US and Breakfast (buffet) about 30$ US.

The good about this place is the following. The place is absolutely spotless. You can see how the workman really clean up the common areas tiled floors with machines and elbow grease. They absolutely sparkle. The rooms are spotless too and the maid service leaves them spotless every single day. I used the laundry service and was happy with the hand in at 10 am and return by 4 pm (even earlier the second time). The breakfast choices are excellent – fresh omelets custom made and mouthwatering everything ! Hot and cold. Attached a view of the mountains and golf course from the restaurant when seated outside. Its breathtaking. The food is exceptional too. Great tasting and variety galore to choose from. I went in too late on the Saturday night and most of the food dried out but they had fresh custom made pizza with your choices of toppings that really hit the spot. I used the gym every day and also used the SPA. The SPA is amazing, Half hour message cost me 50 US plus ten dollars tax etc that included exclusive use of the steam room, sauna and Jacuzzi. Attached pics of the Gym (SPA is next door to it)

You can put your cab fare on the hotel bill which is great for expenses. I made arrangements to see the volcano carter and the lake next to it. It was about 1 hour by car up the mountain to 2,700 feet above sea level. About a half hour walk from the parking lot to the volcano lake and about 15 minutes from the parking lot to the volcano crater. 10 US admission per person to get into the park that is Police patrolled. If you get in after 10 am good chance you won’t see any of the carter because of the cloud cover. The lake on the other hand is always visible and stunning. Attached a picture of it. Because of the thin air you will become breathless in no time walking around so pace yourself its worth it and it is truly an experience. The drive up and down is safe with some sheer drops in the occasional places but overall completely safe and paved road. The guided tours in a bus are around 110 US per person. A cab ride up , look around for an hour and a half plus return to the hotel will run you about 130US but the convinence and private service is worth it. I was not interested in eating there

All in all – good enough for business travel, close to the airport. I paid my departure tax at the hotel (they give you an official government receipt) that cost 35 US vs buying it at the airport for 29US. Was happy to save the time and go straight to the check in at the hotel.

Room Tip: The floors in the common hallway are made of tile not carpet.Very early in the morning you will alwa...
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  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bert B, Hotel Manager at Costa Rica Marriott Hotel San Jose, responded to this review, October 1, 2013
Thank you very much for your commnents , we really appriciate your feedback during your stay and this will help us to improve our quality of service . We are glad you enjoyed the tour and the beauty of Costa Rica , the Spa facility and our friendly staff . We are looking forward to host you again in the near future and will remain at your service .
Bert Bloem Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Uvita, Costa Rica
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed September 24, 2013

We were very disapointed with our room at Marriott Costa Rica,the smell of mildew was overwelming. We complained to reception, they appologised and tried to justifie it with the rains that had been in the area. We had a ground floor room and on opening our terrace doors the smell outside was of sewer. The mildew smell was so strong it gave my wife a headache and stayed in our noses even after we departed the hotel. On the other hand brakefast is one of the best selections I have had in Costa Rica and for that matter anyware. For value / quality I find there are man other better options in San Jose.

  • Stayed September 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bert B, Hotel Manager at Costa Rica Marriott Hotel San Jose, responded to this review, September 27, 2013
Thank you very much for your comments , this is great feed back in order for us to take actions inmediately and it is a great opportunity to improve the situation what you experienced during your stay. We are looking forward for having you back with us in the near future and remaining at your service .
Bert Bloem Hotel Manager
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New Jersey
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 23, 2013

This hotel is gorgeous and the setting is beautiful. The staff is extremely helpful and cheerful. It is possibly the nicest Marriott I have ever stayed in, and we are frequent Marriott guests. The front desk clerk offered us a package which included the upper floor concierge lounge, breakfast, and snacks for $50-- well worth the price because we didn't even eat dinner after that. Definitely recommend!

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bert B, Hotel Manager at Costa Rica Marriott Hotel San Jose, responded to this review, September 24, 2013
Thank you very much for your comments , we are happy you enjoyed your stay with us , we are looking forward to host you again in the near future , Bert Bloem Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
202 reviews 202 reviews
28 hotel reviews
Reviews in 49 cities Reviews in 49 cities
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed September 5, 2013

I can't say enough good things about this hotel - close to airport, perfect rooms, food, coffee, staff, spa.

Even by Marriott's great standards, this hotel is super.
It helps that it is owned by a family who are very experienced in the Tourism business, as well as
frequent travellers!

A pity the price was over $300 per night, though!

  • Stayed October 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oscarbolanos, Front Office Manager at Costa Rica Marriott Hotel San Jose, responded to this review, September 9, 2013
Thank you so much for your comments and great feedback, we are very happy you had a fantastic experience in our beautiful property.
Looking forward to host you again in the near future.


Oscar Bolanos Vargas
Front Office Manager
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Boston, Massachusetts
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 5, 2013

We stayed at here as part of a business trip, because it is located very near to several high tech companies. While this may sound like a sure downer, it was completely opposite. The hotel had beautiful grounds, pools and a spa. The restaurants were fantastic, and the staff were all exceptionally friendly and made every effort to get to know you. There were several excursions available from the hotel through various tour companies, and it was very easy to get to many different places. The spa was lovely as well.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oscarbolanos, Front Office Manager at Costa Rica Marriott Hotel San Jose, responded to this review, September 6, 2013
Thank you very much for your kind comments, we are very happy that you had the chance to enjoy our facilities.
Looking forward for having you again in the near future.


Oscar Bolaños Vargas
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Costa Rica Marriott Hotel San Jose

Address: 700 mts West from Bridgestone/Firestone, San Antonio De Belen 502-4005, Costa Rica
Phone Number:
Location: Costa Rica > Province of Heredia > San Antonio De Belen
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 10 hotels in San Antonio De Belen
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Costa Rica Marriott Hotel San Jose 4*
Reservation Options:
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Also Known As:
Costa Rica Marriott San Jose
Marriott San Antonio De Belen
Marriott San Jose
Marriott Costa Rica
San Jose Marriott
Costa Rica Marriott Hotel San Jose San Antonio De Belen

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