I stayed at this Marriott in San Jose for 5 nights on a business trip. The hotel in terms of service during my entire stay was just average when compared to the kind of service one gets when visiting some of the Islands in the Caribbean.
I found the staff overall to be friendly in an average sort of way but few going out of their way to make your stay a pleasant one. There is absolutely no “joy” in this place and you can feel it as you go along.
The coffee shop had one absolutely super guy , a young man, whose suggestions for lunch were spot on and who also made the effort to go all the way to the main kitchen to get me hot sauce etc when they did not offer it in the coffee shop. He was the exception and provided exceptional customer service. The staff in the main dining room (especially at breakfast) was a hit and miss affair in terms of service. All depended on where you were seated and who you got to serve you. The waitress I got on both days should have been retired a long time ago. She felt that her responsibility was to dump a pot of coffee in front of you and simultaneously leave your bill for the buffet right next to the coffee pot so she never had to return again ! My buffet plates got picked up all at once when I was done on the first day. The second day I had to call her over. Eating my breakfast with a bill next to me and used plates with food al around was not my idea of a good setting. The food is expensive mercifully I was on the company’s dime so did not have to worry about the prices. A simple and solid lunch at the coffee shop is about 25$ USD, dinner in the main restaurant is about 50$ US and Breakfast (buffet) about 30$ US.
The good about this place is the following. The place is absolutely spotless. You can see how the workman really clean up the common areas tiled floors with machines and elbow grease. They absolutely sparkle. The rooms are spotless too and the maid service leaves them spotless every single day. I used the laundry service and was happy with the hand in at 10 am and return by 4 pm (even earlier the second time). The breakfast choices are excellent – fresh omelets custom made and mouthwatering everything ! Hot and cold. Attached a view of the mountains and golf course from the restaurant when seated outside. Its breathtaking. The food is exceptional too. Great tasting and variety galore to choose from. I went in too late on the Saturday night and most of the food dried out but they had fresh custom made pizza with your choices of toppings that really hit the spot. I used the gym every day and also used the SPA. The SPA is amazing, Half hour message cost me 50 US plus ten dollars tax etc that included exclusive use of the steam room, sauna and Jacuzzi. Attached pics of the Gym (SPA is next door to it)
You can put your cab fare on the hotel bill which is great for expenses. I made arrangements to see the volcano carter and the lake next to it. It was about 1 hour by car up the mountain to 2,700 feet above sea level. About a half hour walk from the parking lot to the volcano lake and about 15 minutes from the parking lot to the volcano crater. 10 US admission per person to get into the park that is Police patrolled. If you get in after 10 am good chance you won’t see any of the carter because of the cloud cover. The lake on the other hand is always visible and stunning. Attached a picture of it. Because of the thin air you will become breathless in no time walking around so pace yourself its worth it and it is truly an experience. The drive up and down is safe with some sheer drops in the occasional places but overall completely safe and paved road. The guided tours in a bus are around 110 US per person. A cab ride up , look around for an hour and a half plus return to the hotel will run you about 130US but the convinence and private service is worth it. I was not interested in eating there
All in all – good enough for business travel, close to the airport. I paid my departure tax at the hotel (they give you an official government receipt) that cost 35 US vs buying it at the airport for 29US. Was happy to save the time and go straight to the check in at the hotel.