This was our 7th trip to Costa Rica, but first time to stay at this hotel. Upon arrival, the air conditioner wasn't working in our room. A repair was quickly made, but 2 days later it broke again. We were told there was another room so we packed up and brought our bags to the lobby only to be told that the new room was no longer available. Another room was found about 15 min later. No accommodation for our inconvenience was offered. Free Internet would have been a nice gesture or it would have been nice to offer free breakfast for our remaining two mornings. There are better hotels offering a better personal experience and whose location is not so removed from restaurants and other activities. Choose better!