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“Lovely, but temper expectations and be prepared to speak up” 3 of 5 stars
Review of Costa Rica Marriott Hotel San Jose

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Costa Rica Marriott Hotel San Jose
4.0 of 5 Hotel   |   700 mts West from Bridgestone/Firestone, San Antonio De Belen 502-4005, Costa Rica   |  
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Montreal, Canada
Top Contributor
114 reviews 114 reviews
45 hotel reviews
Reviews in 53 cities Reviews in 53 cities
61 helpful votes 61 helpful votes
“Lovely, but temper expectations and be prepared to speak up”
3 of 5 stars Reviewed April 7, 2013

We have stayed here three times now over 10 years. This remains a lovely open hotel, with Spanish architecture and nice ambiance. One feels very much away from the bustle if San Jose despite the relative proximity to the airport. Rooms are large, reasonably well appointed, clean and comfortable. The food is very good, though quite expensive....particularly at the bar and restaurants. Though we reserved and paid for an upgraded room, we were placed in a standard one on less desirable side (away from pool) with minimal amenities. Also room was on lower floor, right by elevator, which as others note is a real problem given the tile floors that amplify all conversations and noisy luggage hauling. Not sure why this was done, as I even mentioned at check in that we had reserved upgraded room and asked to be near pool. Was told all rooms are similar and was reassured i could still use executive lounge, which was nice but quite a distance away. Since we were staying 4 nights and paying a fairly expensive rate by Costa Rican standards, i went to front desk next morning and basically insisted we be moved. (I had to be quite firm unfortunately.) our new room was much better and made quite a difference in our ability to relax and enjoy the stay with upgraded amenities, etc. but given the hotel was reasonably empty i am baffled why we were ever placed in less desirable rooms/locations at all. Pool was cold...really too cold to swim. Spa facilities and exercise are very nice, though my massage was not particularly memorable. (In contrast, a friend's message was one if the best he has had anywhere. Gift shop is extensive, basically replicating what is at airport. Expensive too....with sunscreen costing three times the usual US prices! Staff are very pleasant, but not as responsive as one typically expects at a hotel charging these rates. Executive lounge access is worth extra dollars....refreshments throughout the day and nice offering of delicious breakfast items and a range of appetizers at night. All in all, will likely stay again as we pass through San Jose, but wish they would prioritize customer satisfaction more to ensure the experience lives up to its potential. Note...Hotel is a good distance from downtown....probably 30-40 minutes away by cab. Don't rely on their airport pick up service (which we booked at time of reservation and reconfirmed with follow up email.) We waited an hour then took a taxi for same price.

Room Tip: Ask for high floor, away from elevator (very important) and with pool rather than golf course views.
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  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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909 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (230)
Date | Rating
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English first
Chicago, Illinois
Top Contributor
76 reviews 76 reviews
54 hotel reviews
Reviews in 55 cities Reviews in 55 cities
116 helpful votes 116 helpful votes
4 of 5 stars Reviewed April 3, 2013

This hotel is like walking into almost any other Marriott which is not all bad. It was nice, clean and the rooms where of reasonable size. One problem of course is that you are paying Marriott prices for any items you may buy, even if you are in a country with low prices. Three appetizers where nearly $50. There is nothing else around the hotel so you are stuck eating here.

It is not to far from the airport which makes it a nice stopover for a late arrival or early morning departure.

It is a very long hotel so it would be good to request a room that is close to the lift or you will be walking a long way to and from your room.

Room Tip: Ask for a room near the center of the hotel or near a lift.
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  • Stayed March 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calabasas, California
Top Contributor
76 reviews 76 reviews
18 hotel reviews
Reviews in 33 cities Reviews in 33 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed April 3, 2013

My family and I overnights here in route to the oso peninsula. Rooms were clean and comfortable. Staff was great and as typical the Costa Rican staff was great and willing to help in anyway. We also at the restaurant, both dinner and breakfast were great. I would stay here again and use a jumping point to take day trips if I was to stay in San Jose. Hotel has a guard gate which is great. There are other options, hamptons etc. I prefer this.

Hope this is helpful.

Room Tip: They have special that include breakfast, great breakfast. Worth the cost.
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed April 2, 2013

Great service and friendly. Rooms are clean and up to Marriott standards. The ground remind me of a spanish style mission.

NB. I recommend getting the exit tax paid while at the hotel. Theyll charge you a few dollars, but well worth it.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Top Contributor
53 reviews 53 reviews
17 hotel reviews
Reviews in 29 cities Reviews in 29 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed April 1, 2013

On the plus side;
Beautiful grounds, lovely and interesting architectural style of the buildings, very nice pool area, the restaurant was good for lunch (burgers & sandwiches), services at the poolside was excellent, overall service was good, beds are very comfortable.

On the negative side;
Rooms face each other in a closed off tile floor hallway which creates a giant echo chamber. You WILL hear every screaming child. You WILL hear every service cart, piece of luggage, or anything with wheels rolling down the hallway. You WILL hear it all the way down the long hallway, from start to finish, starting with the 1st guest to leave sometime between 5am and 6am and the last guest to arrive around midnight. The walls have no soundproofing whatsoever, so you WILL hear every conversation from next door.

The restaurant was terrible for breakfast (think a buffet at Denny's) and not much better for dinner (overpriced, horrible service, and just plain mediocre food - my steak still had whip marks from where the jockey was hitting it...)

Front-counter staff the morning of checkout were surly and clearly not happy to be there that day.

The bill included an (unauthorized) $1 donation to Habitat For Humanity. We looooooove HFH and donate hundreds to them annually, however I resent the presumptuousness of having it automatically added to the bill. I'll donate directly to the cause, thank you, no need for Marriott to be a corporate middle-man.

Bottom line - I would stay there again if I had to & wouldn't look back, but if I was making a trip to San Jose again I'd be looking at other options to see if I could do better...

Room Tip: try to get a room at the furthest end of the building, that's likely your only chance to get any...
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed April 1, 2013 via mobile

This was without a doubt the single worst hotel experience I have ever had. The hallway floors are a bumpy Spanish tile-no carpet. ALL NIGHT LONG we were woken up over and over again as people with luggage on wheels walked by our room. The volume level cannot be explained. How anyone has given this hotel a good rating I cannot understand. Simple solution Marriott-put down carpet runners!!!! I would not stay here again if it were free.

  • Stayed March 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 30, 2013

The noise from other hotel guests walking, talking and pulling baggage in the hallway woke our family throughout the night. For example, I was awoken at 10:30, 12:30, 2:30 and 4:00. The poor sleep caused everyone to be tired the next day; especially the 4 young children. This in turn has made our travel day miserable as the children are irritable.


While we expect some noise in the rooms, the level exceeded what we've experienced in the past. The root cause of the issue is the tiled hallway floors and the absence of sound absorbing surfaces. My hypothesis is that you've received numerous contacts, or Trip Advisor posts, from guests regarding this issue. It's surprising that the hotel owner has not attempted to mitigate this issue by installing carpet runners or taking other actions.

  • Stayed March 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Costa Rica Marriott Hotel San Jose

Address: 700 mts West from Bridgestone/Firestone, San Antonio De Belen 502-4005, Costa Rica
Location: Costa Rica > Province of Heredia > San Antonio De Belen
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 10 Hotels in San Antonio De Belen
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Costa Rica Marriott Hotel San Jose 4*
Number of rooms: 299
Reservation Options:
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Also Known As:
Costa Rica Marriott San Jose
Marriott San Antonio De Belen
Marriott San Jose
Marriott Costa Rica
San Jose Marriott
Costa Rica Marriott Hotel San Jose San Antonio De Belen

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