This is a very nice Hotel if you like "Hacienda Style" architecture.We stayed 4 Days, Service was great, all staff we encountered were super friendly & helpful. Hotel property well kept!

Our room was good (449) we had a nice balcony, not too impressed with the lock on the sliding glass door! Executive lounge was definitely worth the cost!

Down sides:
Essentially only one Restaurant (they do have a seperate Coffee shop that also serves Sandwiches) I was underwhelmed with the Menu, food always took a long time.
The Hotel has NO entertainment what so ever, it is somewhat isolated one cannot walk to another Restaurant, Night Club, Store, etc, this makes going out for a meal quite expensive (Taxi fares)
I was a bit shocked at the prices; everything carries a 13% tax and a 10% Service charge
Room US$ 200.00 (plus above) evening Main course in the Restaurant (either one) $ 25 - 30 plus, Glass of Wine / High ball $10.00 Beer $9.00 etc.

As I said nice Hotel, but... I probably would not stay there again because of lack of entertainment options and cost

All the comforts of a Marriott resort with very convenient proximity to the airport. While the area around is very industrial (though some decent neighborhoods to the west for runners) the grounds are impeccable and facilities fully modern. The gym is excellent and the pools very pleasant. Staff are polite, though sometimes few and far between.

The gripes:
- The hotel can be loud at night. The format seems to carry sounds of doors and voices throughout the tiled halls, the wind can be fierce simply due to the geography and because it has event halls, if your timing is right you might catch a rowdy wedding that goes late into the night (as we did)
- the pool is frigid
- when we tried to find lunch at the coffee shop on a Sunday, they were out of the first 4 things we wanted... No salads at all, and limited ingredients for sandwiches. It was the night after a large wedding, but to run out of food was surprising.

Definitely recommend the hotel, especially if yoy want to get away of the city noise and pollution. It has all the needed accommodations, a coffee plantation that can be visited anytime and excelent service. Besides, the whole infrastructure is a marvelous colonial house-type.

We stayed at this hotel one night before flying out from San Jose. The building is gorgeous, but the actual guest rooms are awful. We can't wait to go back to Costa Rica, but we would never stay at this hotel again. The staff is mildly interested in helping, but certainly not customer oriented.We had some snacks and drinks at the lobby bar and we waited nearly an hour for our food. The waitress came once to bring us our first drink, and then disappeared. The only time she apologized for the wait is when she brought us our food and told us the kitchen was behind. No kidding? That would have been nice to know before we sat here waiting and being ignored.

My husband is a Platinum Elite, and they stuck us across from the elevator, even though his profile specifically says not to. Needless to say, we heard the elevator all night from room 555. There is also absolutely no other sound proofing in the rooms. We heard the guy next door call for his 5 am wake up call and then of course heard his 5 am wake up call as well. Good thing we had to get up early too... We hardly slept all night because the hallways were so loud and echoe-y. We heard noises from the central courtyard all night- a party let out and we heard everyone leave and the staff start disassembling the tables from 5 floors up. Then we also heard people walking and talking in the hallway all night. It was truly awful. In addition, the shower in the bathroom was super, super slippery and I actually fell. There was a non-slip mat, but it only covered part of the shower. The whole experience at this hotel was awful. I was so happy to check out and leave.
The only plus is that free parking was available around the side of the building.