We stayed at this hotel one night before flying out from San Jose. The building is gorgeous, but the actual guest rooms are awful. We can't wait to go back to Costa Rica, but we would never stay at this hotel again. The staff is mildly interested in helping, but certainly not customer oriented.We had some snacks and drinks at the lobby bar and we waited nearly an hour for our food. The waitress came once to bring us our first drink, and then disappeared. The only time she apologized for the wait is when she brought us our food and told us the kitchen was behind. No kidding? That would have been nice to know before we sat here waiting and being ignored.
My husband is a Platinum Elite, and they stuck us across from the elevator, even though his profile specifically says not to. Needless to say, we heard the elevator all night from room 555. There is also absolutely no other sound proofing in the rooms. We heard the guy next door call for his 5 am wake up call and then of course heard his 5 am wake up call as well. Good thing we had to get up early too... We hardly slept all night because the hallways were so loud and echoe-y. We heard noises from the central courtyard all night- a party let out and we heard everyone leave and the staff start disassembling the tables from 5 floors up. Then we also heard people walking and talking in the hallway all night. It was truly awful. In addition, the shower in the bathroom was super, super slippery and I actually fell. There was a non-slip mat, but it only covered part of the shower. The whole experience at this hotel was awful. I was so happy to check out and leave.
The only plus is that free parking was available around the side of the building.