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“Great property” 4 of 5 stars
Review of Wyndham San Jose Herradura Hotel and Convention Center

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Wyndham San Jose Herradura Hotel and Convention Center
4.0 of 5 Hotel   |   1000 San Jose | 3 miles South from Juan Santamaria International Airport, San Antonio De Belen 71880-1000, Costa Rica   |  
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Ottawa
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Great property”
4 of 5 stars Reviewed March 21, 2014 via mobile

This hotel felt like a palace to us compared to a place we had to stay on our way to San Jose! Amazing staff, so helpful. We had a nice suite and the beds were comfortable, quiet and nice grounds. Great jacuzzi!
Only thing missing was a hot tub as the pool was a little cold as it cooled down at night. Good breakfast included. Nice mall across street. Would stay again!

Stayed March 2014, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maximilianoruiz, Director Comercial at Wyndham San Jose Herradura Hotel and Convention Center, responded to this review, March 27, 2014
Dear guest,

Thank you for your feedback. We are glad to know that you had such a pleasant stay with us. We hope to see in a near future again.

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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490 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
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Sao Paulo, SP
Contributor
19 reviews 19 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed March 20, 2014

Horrible noise/sound protection. You can hear TV or the conversation of the room next to you in details ! if you get rooms around the 6000 in the area opposite to the pool, there is a factory across the street working 24/7, i could hear the forklift sound (pip pip pip) late at night !!!

  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maximilianoruiz, Director Comercial at Wyndham San Jose Herradura Hotel and Convention Center, responded to this review, April 23, 2014
Dear Guest,

Thank you for writing to us. We are sorry that you were disturbed by the noise made by your neighbors. Perhaps, you could have spoken to the front desk so that they could have changed your room.

With regard to the noise from factory, we are aware of this situation and already have plan in motion. We will be replacing the windows facing the factory with double paned glass windows in order to resolve this issue.

Despite this inconvenince, we hope that you were able to enjoy our other facilities, such as: our spa, the beautiful swimming pools, the well kept grounds, the four international restaurants, as well as the Hard Rock Café.

On your next visit to our country we hope to see you again.

Regards,
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Minnesota
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed March 20, 2014

We stayed here on our last night in Costa Rica with a flight leaving early in the morning. The lobby and front on this hotel are VERY impressive and spectacular. Great first impression steadily decreased the further into the hotel you go. The rooms gave off the opposite impression, however. The rooms definitely need attention to details. The experience was like a Ritz Carlton with a warp into a Best Western/Super 8 guest room. The room did have a (run down) whirlpool with dulled and old-looking modern fixtures. The room was clean and the pillows were very comfortable. I think this hotel builds up your expectations so high with the first impression of the lobby and facilities, gift shop, etc. that the room is so unexpected that it might seem worse than it is. The service was top notch and prompt from every employee that works here. This hotel does offer free international calls, which is a big plus. There is an over-the-top new Hard Rock cafe that basically shares the parking lot, many pools and whirlpools and very nice gardens. There are plenty of restaurants on site and a casino with a bar. The shuttle here runs from 5 a.m. to about 1 a.m. with gap in service in the wee hours of the morning. Even though it is pretty close to the airport, a taxi is almost $20 one way.

  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maximilianoruiz, Director Comercial at Wyndham San Jose Herradura Hotel and Convention Center, responded to this review, March 27, 2014
Dear Guest,

Thank you for taking the time to send us your comments. We are sorry that you did not find the room to your satisfaction. Our renovation is continuing and we will be investing a lot of time, money and effort to improve our accommodations.

Hopefully during your next visit you will be to take advantage of all the improvements we have made and we are continuing to make.

We look forward to seeing you again soon.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Asheville, NC
Senior Contributor
38 reviews 38 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed March 19, 2014

We selected this location as an upscale way to spend our last two nights in Central America before flying home. For a large hotel complex the inconsistency in quality was notable.
First the good! Our room was large, clean, and bedding was excellent. Pool areas were great. The orchid greenhouse was worth visiting. We enjoyed the breakfast buffets and found the food good with a variety of fruits, juices, breads and hot entrees. The other two meals ordered from the menu tasted fine but could have been improved with some garnish for presentation.
The bad would include the need for touch up of paint and varnish in common areas. The water in the bathroom sink was set so minimal hot water was available. Room had small table for room service and only 1 chair. No room service menu in room and it took 3 requests to get one.
The ugly! We had a walk in shower and the floor was incredibly slippery when wet. The hand rail in shower area needed serious cleaning to remove mildew and oxidation. Also, when we went for dinner we found that both restaurants were closed for special Valentines Day events. We were told we could order room service, eat at Hard Rock Cafe (if you can tolerate the noise) across the parking lot, or pick from a very limited menu in the bars. Guests should be advised of these limitations at check in and not when they go to the dining room to eat!

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maximilianoruiz, Director Comercial at Wyndham San Jose Herradura Hotel and Convention Center, responded to this review, April 23, 2014
Dear Guest,


We were pleased to receive your message. I am glad that you were happy with your room, breakfasts, and the green house. We definitely be talking to housekeeping with regard to the situation with the shower. The food and beverage manager is investigating the fact that you had difficulties obtaining the manu for room service. This is quite unusual becuase a menu is placed in each room automatically. However, he wants to make sure that our standards are being met with regard to the menus and the service.

I should like to clarify that our restaurants were not closed for privated events. Rather, there were so many clients drawn by our special decoration and entertaiment that it was not possible to seat everyone who arrived.

It is important to note that we have three international restaurants, the Hard Rock Café and the sports bar which allows our clients more options than most hotels can offer.

Looking forward to seeing you soon.

Yours sincerely,
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Cypress, Texas
Top Contributor
144 reviews 144 reviews
21 hotel reviews
Reviews in 45 cities Reviews in 45 cities
74 helpful votes 74 helpful votes
3 of 5 stars Reviewed March 19, 2014

First of all the good: the service at the front desk and at the pool restaurant were both fast, friendly and helpful. The breakfast buffet was included and the food was fine. The mojito at the pool bar was excellent. And the hotel itself is very convenient to the car rental location. Sadly that's about it for the good. Now for the bad. The hot water didn't work the morning we left, the bed was hard, there were holes in the wall, the television didn't come in clearly on any channel, the parking lot is a mess (though it appears that they're working on improving it) and the whole place had a feeling of disrepair. The only saving grace was the staff. I haven't been to any other hotels in San Jose so I don't know how it stacks up by comparison- I can only hope there are better places in the city.

  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maximilianoruiz, Director Comercial at Wyndham San Jose Herradura Hotel and Convention Center, responded to this review, March 27, 2014
Dear Guest,

Thank you for your comments. We are sorry that you did not find the room to your satisfaction. Our renovation is continuing and we will be investing a lot of time, money and effort to improve our accommodations and the parking lot. We are glad that you enjoyed the pools, and that your meals at Tropicala were very good.

Hopefully during your next visit you will be to take advantage of all the improvements we have made and we are continuing to make.

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wyndham San Jose Herradura Hotel and Convention Center

Address: 1000 San Jose | 3 miles South from Juan Santamaria International Airport, San Antonio De Belen 71880-1000, Costa Rica
Phone Number:
Location: Costa Rica > Province of Heredia > San Antonio De Belen
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 10 Hotels in San Antonio De Belen
Price Range (Based on Average Rates): $
Hotel Class:4 star — Wyndham San Jose Herradura Hotel and Convention Center 4*
Number of rooms: 229
Official Description (provided by the hotel):
With a prime location just minutes from Juan Santamaria International Airport, visitors to Costa Rica's capital city will find the Wyndham San Jose Herradura Hotel and Convention Center the ideal retreat, with a wealth of amenities, an idyllic setting and world-class service. With downtown San Jose just minutes away, adventurous leisure travelers will enjoy magnificent natural attractions including the Poas and Arenal volcanoes, rainforest trails and a host of splendid cultural attractions, while business travelers will appreciate the close proximity to a number of prominent business addresses and Free Zones, as well as the hotel's impressive International Conference Center, making this San Jose, Costa Rica hotel the perfect choice for all travelers. Those seeking recreation will revel in a host of activities, including three sparkling outdoor pools, a fully equipped fitness center and special privileges at the nearby prestigious Cariari Country Club and Golf Resort, with 18-holes of golf and tennis courts. Guests craving relaxation can unwind in one of five Jacuzzis, enjoy a relaxing massage in the full-service spa or a respite in the sauna, while fun-seekers will enjoy the non-stop gaming at the on-site Fiesta Casino. With three restaurants and a stylish bar offering a variety of cuisines, guests can savor a host of food and beverage options and enjoy a daily bountiful, complimentary breakfast buffet. Guests arriving into Juan Santamaria International Airport can hop aboard the convenient free shuttle service, and the 24-hour business center and complimentary Wi-Fi affords guests the opportunity to stay productive. With an on-site beauty salon, gift shop, child-care services and more, the hotel offers everything a guest could need to make their stay as comfortable and stress-free as possible. Each of the hotel's 230 over-sized, smoke-free guest rooms features contemporary styling, a unique fusion of warm and cool tones and thoughtful amenities like a flat panel TV, free Wi-Fi, plush bedding and ultra-modern air conditioning. Superior Rooms offer breathtaking views of the lush gardens, while guests upgrading to the Executive Level enjoy a 42-inch LCD TV, a private lounge, secretarial services and complimentary happy hour. All of the spacious, airy Suites feature a Jacuzzi and separate sitting area, while those wishing to indulge in ultimate pampering will delight in the Honeymoon Suite with its own private sauna or the two-bedroom Presidential Suite with full kitchen and dining room. This San Jose, Costa Rica hotel features the state-of-the-art International Conference Center with over 28,320 square feet of meeting space. The event space ranges from an event room that accommodates up to 10 people, to the 12,800 square-foot Salon La Paz Ballroom that accommodates up to 840 people for a banquet or 110 10X10 foot exhibit booths. There is a Wyndham waiting 3 miles South from Juan Santamaria International Airport. ... more   less 
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Also Known As:
Ramada Plaza Herradura Hotel San Jose Metro
Ramada San Antonio De Belen
Ramada San Jose
San Jose Ramada
Plaza Herradura San Jose Ramada
Wyndham San Jose Herradura Hotel And Convention Center Costa Rica/San Antonio De Belen

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