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“Excellent service” 4 of 5 stars
Review of Wyndham San Jose Herradura

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Wyndham San Jose Herradura
4.0 of 5 Hotel   |   Autopista General Canas & San Antonio de Belen crossing, San Antonio De Belen 71880-1000, Costa Rica   |  
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Regina, Saskatchewan, Canada
Senior Contributor
28 reviews 28 reviews
28 hotel reviews
Reviews in 27 cities Reviews in 27 cities
12 helpful votes 12 helpful votes
“Excellent service”
4 of 5 stars Reviewed November 1, 2013

My husband and I stayed at this hotel October 2013. The hotel is older but clean and very nicely decorated. Our room was small but adequate considering we did not plan to spend a lot of time in our room. The staff was extremely friendly, helpful and went out of their way to make us feel welcome The pool area was beautiful and very clean.
The hotel is close to the airport, shopping and restaurants. We ate at one of three restaurants in the hotel which also served an excellent buffet breakfast.
We would definitely stay here again.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maximilianoruiz, Director Comercial at Wyndham San Jose Herradura, responded to this review, November 6, 2013
Dear Guest,

Thank you for your lovely message. We are very glad that you enjoyed your stay so much. Your positive comments about: the room; the location; the swimming pool area; etc. were greatly appreciated. I hope that when you have another opportunity to visit Costa Rica, we will again have the pleasure to serve you.

All the best,
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416 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
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North Carolina
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 14, 2013

Hotel smelled initallly entering hallway where room was located but must admit no longer did the following days. Wi Fi access was great everywhere I went. Gym was small and just ok. Breaksfast buffet was more than adequate. Plenty of fruits. Meats were salty to my taste but appeared satisfying to others. Hotel staff was excellent entire time. Sushi restaurant had shallow depth of sushi. Cab needed to get to San Jose. Beach is 2 or more hours away.

Room Tip: may want to avoid lower levels. Music can be loud but did not stop me from sleeping.
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  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maximilianoruiz, Director Comercial at Wyndham San Jose Herradura, responded to this review, November 6, 2013
Dear Guest,

Thank you for writing and sending your comments about our hotel. Different fresheners are used in the hallways every day. I am glad that usually you found them to be quiet agreeable. We are pleased that our staff served you so well, that you enjoyed your breakfast buffet and that the internet worked well.
We hope to see you again in the near future, whenever you visit Costa Rica.

Warmest regards,
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Mexico City, Mexico
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 10, 2013

We stayed at this hotel for a couple months on a business trip. this hotel seams nice but we experienced a few thing that is completely unacceptable, we understand that costa rica is full of wild life, but finding a scorpion and a rat jumping out of the toilet was what we experienced at this hotel. the pool isn't really clean.

  • Stayed August 2013, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maximilianoruiz, Director Comercial at Wyndham San Jose Herradura, responded to this review, November 6, 2013
Dear Guest,

Thank you for taking the time to write to us. I have never before received a comment such as yours. I will definitely talk to housekeeping and investigate this issue. With regard to the pools, they are cleaned daily. Should you visit us again we are sure that you won´t have any problems.

Best regards,
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Bogotá
Top Contributor
152 reviews 152 reviews
117 hotel reviews
Reviews in 58 cities Reviews in 58 cities
146 helpful votes 146 helpful votes
3 of 5 stars Reviewed October 6, 2013

The hotel is located aprox. 5-10 minutes from San Jose´s International airport.
A complimentary shuttle bus is provided by the hotel.

I decided to book this place as it had a very good rating on Expedia - which I don´t share at all after I had stayed here:

I arrived at night; the check-in was quick.
My room was on the ground floor: spacious but moldy-smelling.
Some maintenance work is required here (at least in the room I stayed in). See pics.
A lavatory - and no plug!
No manual water-tap with hot/cold water - only a contact-free "switch".



As I found out later, the sliding door to the terrace DID NOT LOCK!

The room´s furtniture was an absolute tasteless collection of furniture - a shame for a hotel of that category (see pictures). 3 stars - at its best.

I went to the "fitness facility" which was the next nightmare:
2 smelly rooms - disgusting.
Almost dark - thanks to several defective lights - and some old workout equipment.
Management: you should either shut this section down or bring it up to date!

In front of the hotel - like 30-50 meters,
construction work was going on: a Hard Rock Cafe is built.

It´s a 10 minutes walk to the Plaza Real Cariari Mall with some dining and shopping options.

Breakfast: A selection of fruits and sweet foods.
For being a tropical country, the juices were disgusting! Artificial sweet sugarwater!
Asking 3-4 times in order to get a cup of coffee - I wonder how the service is when the place is busy.

From the outside, the hotel looks nice - including the lobby.
The room, corridors, gym etc. are far below this level and needs some brush-up.

The location of the hotel is nice - and it´s a challenge for the management to
get it up to date so that visitors can fully enjoy all potentials.

I´ll look for a different place next time.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maximilianoruiz, Director Comercial at Wyndham San Jose Herradura, responded to this review, October 9, 2013
Dear guest,

Thank you for taking the time to send your comments. Your compliments regarding the outside of our hotel and the lobby were much appreciated. The constriuction of the Hard Rock Café has already been completed and it is now open for business.

We are sorry that you were not pleased with your stay. I have spoken to the operations manager and giving him a copy of your message. Your pictures made it possible for him to fix the demage which had been done behind the door and which was an oversight.

Here in the tropics it is very difficult to avoid any musty smell you mentioned due to high humidity such as we have in Costa Rica. Our rooms are aired frequently.

In your pictures I noticed that only one room of the gym was shown. I wonder if you saw the other rooms with the other equiment. With regard to the lighting I have not hear about this problem before. So we will definitely check into it. Usually the Tropicala restaurant has at least three fresh fruit juices available every morning. Indeed, many clients have complimented us on the quality of our breakfasts.


I should like to provide you with my direct email address ( mruiz@wyndhamherradura.com), if you return to Costa Rica it would be my pleasure to make sure that you receive a room which is to your liking and to show you the full extend of our installations and how to take full advantage of them.


Kind regards,
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League City
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 1, 2013

Excellent service and facilities. I would definitely stay at this hotel again. The staff is knowledgeable and friendly, and the food is excellent.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Wyndham Hotel and Resorts

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maximilianoruiz, Director Comercial at Wyndham San Jose Herradura, responded to this review, October 2, 2013
Dear Alexander,

Thank you for your very pleasant and affirmative message. It is good to know that you had a memorable visit, and that everything was to your satisfaction.

We look forward to seeing you again on your next trip to Costa Rica.... Pura Vida!!

Best regards,
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Canada
Top Contributor
60 reviews 60 reviews
24 hotel reviews
Reviews in 33 cities Reviews in 33 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed September 30, 2013

Purpose of our visit here was a business conference for my husband, and some touristy things.
We arrived in early, and were checked in with efficiency. Our luggage was stored until our room was ready. The whole process was painless.
We were given the meandering tour thru the maze of accommodation wings to the restaurant, and enjoyed a great meal by the hot tubs. Prices were not exhorbitant, and the food was tasty.
Our room was ready and we settled in. Fortunately we were put in the newer section of the hotel, where key passes are required to use the elevators...so we didn't have issues with roving bands of drunken partiers. However if said people had just gone to the far end of the stairs...they would have found that the stair doors were always open, so really the key pass security was pointless. Also I watched a young child jimmy the stair door close to the elevator, which was actually locked and closed, but not securely latched, and gain access to the secure area that way. Sure made it faster to get to our room.
Our room was spacious, clean, and had a view over the pools...just lovely.
We did hear some raucous one evening in the hot tubs, but hotel staff were quick to disperse the partyers and it was quiet again.
It was nice that there were two tourist information offices in the hotel...near the lobby. I made good use of both these establishments and will review my tours there as well...the 3 in one tour with Marbello Tours; the Britt coffee tour; and thru Grayline...the Jungle Tom Safari tour to Tortuguero.
We ate twice at Satsura restaurant in the Hotel...fabulous sushi, good service...just wasn't expecting to have sushi in Costa rica...I try to taste local foods as much as possible. However..it became quick knowledge that the nearby Italian restaurant was sub par...and we did explore some restaurants around the Hotel...we were just limited by space, and distance.
Pools were continually cleaned and maintained...wonderful...debris from thoughtless guests quickly collected...gym facilities rather warm, but the fan did help...all machines functioned well.
Breakfast was extensive...to say the least...all very tasty..highlighting local favourites as well...lots of fresh fruit...and if you like coffee...it was tremendous. Staff hard working and courteous.
Nice gift shop in the lobby...conference center a short walk across the parking lot...certainly fed the conference people well and provided a fine location for the meeting (600 people).
Location is relatively close to the airport, across from the Carrion shopping center...ha...no jokes about that...with lots of opportunity to shop/dine there if you wished. Otherwise it was a rather industrial/residential area...which could have been in any big city.
What more can I say...nothing untoward happened...it was a clean, peaceful place to stay.

Room Tip: Ask for the executive floors by the pool...marvelous.
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  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maximilianoruiz, Director Comercial at Wyndham San Jose Herradura, responded to this review, October 2, 2013
Dear guest,

We are greatful for your message. We are glad you enjoyed your stay as well as the restaurants, the pools, the tour agencies and the subsequent tours. We appreciate you mentioning the fact that the star doors were either opened or easy to open, we will definitely check into this to improve security. It is good that you were not bothered by the poeple who were partying, and we are pleased to hear that our staff quickly broke up the group which was causing to much noise.

We expect to see you in the near future and trust that you will once again enjoy your stay.

All the best,
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Additional Information about Wyndham San Jose Herradura

Address: Autopista General Canas & San Antonio de Belen crossing, San Antonio De Belen 71880-1000, Costa Rica
Phone Number:
Location: Costa Rica > Province of Heredia > San Antonio De Belen
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 10 hotels in San Antonio De Belen
Price Range (Based on Average Rates): $
Hotel Class:4 star — Wyndham San Jose Herradura 4*
Official Description (provided by the hotel):
Offering refined casual luxury in a relaxing setting, The Wyndham San José – Herradura is a full-service 4 star resort, standing apart from the rest of San Jose Costa Rica hotels. Just 5 miles away from Juan Santamaria International Airport (SJO), and 15 minutes away from San Jose downtown, the Wyndham San José – Herradura’s location is idyllic for both business and leisure travelers.A true tropical experience coupled with Costa Rican charm, our hotel features 229 guestrooms and suites, with private terraces overlooking exotic floral gardens. As a guest, take pleasure in the hotel’s free airport shuttle service and access to Cariari Country Club’s Golf Course and Tennis Courts—just a few of the many guest perks distinguishing Wyndham San José – Herradura from the rest of San Jose airport hotels.Our open corridor hotel has 3 sparkling outdoor pools and Jacuzzis, 3 restaurants, one fashionable bar and onsite Casino. Hosting the largest convention center in the country, we enhance various occasions ranging from business seminars to spectacular weddings.With an ambiance of tranquility, the Wyndham San José – Herradura is nestled in the heart of Central Valley, overlooking a breathtaking backdrop of beautiful mountains and lush tropical gardens. With a staff committed to daily incomparable service, we encourage you to kickback and relax. Stay at the Wyndham San José – Herradura and let your worldly worries slip away, all while sitting in the breeze under a palm tree. ... more   less 
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Also Known As:
Ramada Plaza Herradura Hotel San Jose Metro
Ramada San Antonio De Belen
Ramada San Jose
San Jose Ramada
Plaza Herradura San Jose Ramada
Wyndham San Jose Herradura Costa Rica/San Antonio De Belen

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