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“Below Standard for Wyndham” 3 of 5 stars
Review of Wyndham San Jose Herradura

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Wyndham San Jose Herradura
4.0 of 5 Hotel   |   Autopista General Canas & San Antonio de Belen crossing, San Antonio De Belen 71880-1000, Costa Rica   |  
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Fairhope, Alabama
Top Contributor
113 reviews 113 reviews
25 hotel reviews
Reviews in 35 cities Reviews in 35 cities
52 helpful votes 52 helpful votes
“Below Standard for Wyndham”
3 of 5 stars Reviewed May 23, 2013

Stayed here for a business trip in April 2013.
A word of warning.....There are NO early check-in's here.
The first room I received had a filthy comforter, the shower didn't work, and the bathroom was dirty. I travel to countries much worse than Costa Rica and this was one of the most shameful rooms I'd ever seen. I can't believe Wyndham would put their name on such a place. I complained and got upgraded to a more acceptable room, but still the whole place looks worn and tired. There is no a/c in the common areas. The bars are pretty pricey, but both the ushi and Italian restaurants are very good. Good breakfast at Tropicali's as well. This is only 10 minutes from the airport, but I'd travel further next time to stay at a better hotel. San Jose has better options. Skip this one.
They're building a Hard Rock in front of this hotel. They'll likely either make the necessary changes, or become a parking lot.

Room Tip: Stay at a better hotel.
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  • Stayed April 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maximilianoruiz, Director Comercial at Wyndham San Jose Herradura, responded to this review, May 31, 2013
Dear Guest,

Apologies for the inconvenience. Allow me to clarify a few points:

- Early check in can only be done based on availability and this is a standard for every hotel. Our check in time is at 2PM. The hotel provides a luggage storage service if needed.

- We are aware that you were upgraded to a better room free of charge. As far as the housekepping details, they have already been addressed.
- I would like to remain you that our common areas are open air surrounded by beautiful and tropical gardens. As we are an eco friendly hotel we consider that the air conditioning is unecessary.

We are glad you enjoyed the food and restaurants. We would like to invite you to stay with us in the future.

Best regards,
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
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Thousand Oaks, California
Top Contributor
92 reviews 92 reviews
48 hotel reviews
Reviews in 58 cities Reviews in 58 cities
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed May 17, 2013

We stayed here one nigh, prior to an early morning flight home. Really lovely modern hotel. Definitely up to USA standards. Rooms were excellent, clean and very spacious. There is even a casino off the lobby area. Would stay her again if in the area. We had a great dinner buffet, but the bagged breakfast was mediocre.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maximilianoruiz, Director Comercial at Wyndham San Jose Herradura, responded to this review, May 31, 2013
Dear Guest,

I am glad to hear your comments. It is always a pleasure to hear that our guests enjoy our environmentaly friendly hotel and all its amenities. Our bagged breakfast includes a fruit, yourgurt, juice, sandwich so we apprecite your suggestions in order to serve you better in the future.

Looking forward to seeing you soon.

Regards,
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Quebec City, Canada
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed May 7, 2013

Surprised that Wyndham was not offering more quality in San Jose. Pool water was not inviting, no ice cube machine on the floors, no vending machine. Rooms need to be renovated. Excellent breakfast but dinner buffet just okay, not much.

  • Stayed April 2013, traveled with friends
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maximilianoruiz, Director Comercial at Wyndham San Jose Herradura, responded to this review, May 15, 2013
Dear Guest,

Thank you very much for your commets. Previously our hotel had ice machines, however during the renovations it was decided that they should all be replaced. Therofe, the older machines were removed and we are negotiating for new models for the entire hotel. With regard to your comment about the swimming pool, guests usually seem to enjoy the pools. Could you possibly elaborate on you statement?

Perhaps you noticed that we are indeed working on renovating our rooms, this is a slow but steady process and I hope that you will note the difference on your next visit. We trust that we will see you again soon.

Best regards,
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KlamathFalls, OR
Top Contributor
98 reviews 98 reviews
51 hotel reviews
Reviews in 46 cities Reviews in 46 cities
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed May 1, 2013

When I think of Wyndham I think of impeccable luxury. This misses that standard by a long shot. Our room was old, and looked out on the roof of a manufacturing building of some sort. While this may be the best option near the airport you might want to keep looking, since there are other options closer to the airport that are newer. This property seems to cater to groups and conventions.
There's a mall being constructed right across the parking lot from the hotel. This may make the hotel more desirable, but construction may take awhile!
Staff was very nice.

Room Tip: Higher is better!
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  • Stayed April 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maximilianoruiz, Director Comercial at Wyndham San Jose Herradura, responded to this review, May 15, 2013
Dear Guest,

Thank you for your feedback about your stay. Our on going renovations are aimed at insuring that all our rooms are comfortable and modernized as soon as possible. Of course, this is not a rapid process but we are definitely making progress and all our rooms will soon be up to par. I am glad you enjoyed the breakfast. Could you please provide us with any suggestions you might have for improving our dinner buffets?

The construction you mention is the soon to open Hard Rock Café which we trust will provide our clients with yet another dining option, as well as excellent entertaiment.

Truly yours,
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Saint Cloud, Minnesota
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 25, 2013

The hotel is nice but make sure you stay in the tower, it's newer and the rooms are nicer. The buffet is decent but not worth the $22. There is a Hard Rock Cafe being built across the parking lot so there was construction noise but I can't blame the hotel for that. Within a few blocks there is a nice pizza joint, an Argentinian steak house, and a few restaurants across the highway, including an applebees near the mall There are three restaurants in the hotel, tropicala ( the hotel restaurant), Quatro is Italian and Sakura. Sakura is a Japanese steak house, I've dined there several times and was always happy, I'd definitely go back....it's close to the airport and not too far from San Jose, easy access to anything you need. After I figured out which rooms to stay in and where to eat it was a good place to stay and I wouldn't hesitate booking here again.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maximilianoruiz, Director Comercial at Wyndham San Jose Herradura, responded to this review, April 29, 2013
Dear Guest,

We appreciate you feedback about your expercience in our hotel. We are glad you had such a great stay. As you could see our location is very good even if you are travel for business or leisure as well. We have renovated our guestrooms so all of them will be updated very soon. Also, our Hard Rock Café will open in June of this year.

Hope to serve you in your next trip.

Regards,
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Burley, Idaho
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 16, 2013

My bank travel club used this hotel for the first and last night of a Globus tour and I found this property to be a disappointment both times. We arrived our first night tired (6 pm) and hungry to find limited items left available on the buffet and a less than gracious wait staff. Our last night check in was a nightmare-rooms were not ready, special room requests were ignored, incorrect names were not assigned to rooms and therefore luggage was not delivered to correct rooms and it took almost 2 hours to reach the correct people. My bathroom floor was filthy, one room had a problem with the toilet and when it was fixed they did not mop up the floor but left standing water for my club member to clean up after she waded in it. The hotel caterers alot of weddings and we listened to loud music until 2 am in the morning before a 4 am transfer to the airport. I would not recommend this property for group travel and if I travel on my own to Costa Rica I will look else where for a hotel close to the airport-the only real advantage of staying at the Wyndham..

  • Stayed April 2013, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maximilianoruiz, Director Comercial at Wyndham San Jose Herradura, responded to this review, April 19, 2013
Dear Valerie,

Your comments are very important to us. Globus Groups are our most valued accounts, therefore, we are doing to take into consideration all your remarks and take immediate action in order to keep serving you in the future. Please accept our appoligies. We would like to make sure that every department involved will follow up.

Please allow me to offer you an up grade to a junior suite for your next visit. Hopefully you will be satisfied.

Best regards,
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Ridgetown
Top Contributor
256 reviews 256 reviews
52 hotel reviews
Reviews in 111 cities Reviews in 111 cities
124 helpful votes 124 helpful votes
5 of 5 stars Reviewed April 16, 2013

We were on a Collette Vacations eco-trip to Costa Rica and this hotel was our first and last stop on the tour. It was close to the airport and quite a comfortable location. The included breakfast buffet was excellent on both mornings. We purchased the supper buffet in the restaurant on the first evening and found it to be quite good, although not as "Costa Rican" as we would have personally preferred.
The pool was quite nice, though a bit cool (we were there in a cold snap) and the orchids and other flowers were quite nice. The signs to the ice machine led to an empty spot but on asking I was directed to the restaurant where they cheerfully filled my ice bucket.

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Wyndham San Jose Herradura

Address: Autopista General Canas & San Antonio de Belen crossing, San Antonio De Belen 71880-1000, Costa Rica
Phone Number:
Location: Costa Rica > Province of Heredia > San Antonio De Belen
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 10 hotels in San Antonio De Belen
Price Range (Based on Average Rates): $
Hotel Class:4 star — Wyndham San Jose Herradura 4*
Official Description (provided by the hotel):
Offering refined casual luxury in a relaxing setting, The Wyndham San José – Herradura is a full-service 4 star resort, standing apart from the rest of San Jose Costa Rica hotels. Just 5 miles away from Juan Santamaria International Airport (SJO), and 15 minutes away from San Jose downtown, the Wyndham San José – Herradura’s location is idyllic for both business and leisure travelers.A true tropical experience coupled with Costa Rican charm, our hotel features 229 guestrooms and suites, with private terraces overlooking exotic floral gardens. As a guest, take pleasure in the hotel’s free airport shuttle service and access to Cariari Country Club’s Golf Course and Tennis Courts—just a few of the many guest perks distinguishing Wyndham San José – Herradura from the rest of San Jose airport hotels.Our open corridor hotel has 3 sparkling outdoor pools and Jacuzzis, 3 restaurants, one fashionable bar and onsite Casino. Hosting the largest convention center in the country, we enhance various occasions ranging from business seminars to spectacular weddings.With an ambiance of tranquility, the Wyndham San José – Herradura is nestled in the heart of Central Valley, overlooking a breathtaking backdrop of beautiful mountains and lush tropical gardens. With a staff committed to daily incomparable service, we encourage you to kickback and relax. Stay at the Wyndham San José – Herradura and let your worldly worries slip away, all while sitting in the breeze under a palm tree. ... more   less 
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Also Known As:
Ramada Plaza Herradura Hotel San Jose Metro
Ramada San Antonio De Belen
Ramada San Jose
San Jose Ramada
Plaza Herradura San Jose Ramada
Wyndham San Jose Herradura Costa Rica/San Antonio De Belen

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