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“Group Stay-Not a great experience!” 2 of 5 stars
Review of Wyndham San Jose Herradura

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Wyndham San Jose Herradura
4.0 of 5 Hotel   |   Autopista General Canas & San Antonio de Belen crossing, San Antonio De Belen 71880-1000, Costa Rica   |  
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Burley, Idaho
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Group Stay-Not a great experience!”
2 of 5 stars Reviewed April 16, 2013

My bank travel club used this hotel for the first and last night of a Globus tour and I found this property to be a disappointment both times. We arrived our first night tired (6 pm) and hungry to find limited items left available on the buffet and a less than gracious wait staff. Our last night check in was a nightmare-rooms were not ready, special room requests were ignored, incorrect names were not assigned to rooms and therefore luggage was not delivered to correct rooms and it took almost 2 hours to reach the correct people. My bathroom floor was filthy, one room had a problem with the toilet and when it was fixed they did not mop up the floor but left standing water for my club member to clean up after she waded in it. The hotel caterers alot of weddings and we listened to loud music until 2 am in the morning before a 4 am transfer to the airport. I would not recommend this property for group travel and if I travel on my own to Costa Rica I will look else where for a hotel close to the airport-the only real advantage of staying at the Wyndham..

  • Stayed April 2013, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maximilianoruiz, Director Comercial at Wyndham San Jose Herradura, responded to this review, April 19, 2013
Dear Valerie,

Your comments are very important to us. Globus Groups are our most valued accounts, therefore, we are doing to take into consideration all your remarks and take immediate action in order to keep serving you in the future. Please accept our appoligies. We would like to make sure that every department involved will follow up.

Please allow me to offer you an up grade to a junior suite for your next visit. Hopefully you will be satisfied.

Best regards,
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419 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
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Ridgetown
Top Contributor
248 reviews 248 reviews
51 hotel reviews
Reviews in 106 cities Reviews in 106 cities
124 helpful votes 124 helpful votes
5 of 5 stars Reviewed April 16, 2013

We were on a Collette Vacations eco-trip to Costa Rica and this hotel was our first and last stop on the tour. It was close to the airport and quite a comfortable location. The included breakfast buffet was excellent on both mornings. We purchased the supper buffet in the restaurant on the first evening and found it to be quite good, although not as "Costa Rican" as we would have personally preferred.
The pool was quite nice, though a bit cool (we were there in a cold snap) and the orchids and other flowers were quite nice. The signs to the ice machine led to an empty spot but on asking I was directed to the restaurant where they cheerfully filled my ice bucket.

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, CA
Senior Contributor
42 reviews 42 reviews
10 hotel reviews
Reviews in 19 cities Reviews in 19 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed April 9, 2013

I planned our trip poorly (arrival was too late to travel to destination, departure too early to travel to airport day of flight) and as a result had to stay first and last night at hotel near airport.

Overall, this was an excellent hotel for this - facility is very well appointed, there is a casino, bar has well priced drinks and grounds are pretty with nice pools and hot tubs. The the food on the buffet was quite delicious. Proximity to airport was about 7 minutes and there is a free shuttle.

Special kudos to exceptionally kind, helpful and gracious front desk staff. Easy check in/out, very accommodating and when we mentioned that we had to be to airport by 5 am, the front desk said they would have a breakfast takeaway bag prepared for us and ready in the morning. Delightful touch!

Room Tip: avoid rooms facing the business opposite the property (south side) building 6 - its kind of industri...
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maximilianoruiz, Director Comercial at Wyndham San Jose Herradura, responded to this review, May 15, 2013
Dear Guest,

We really appreciate your positive coments. As you were kind enough to mention, our hotel takes great pleasure in offering many different types of activities, entertiament, dining options, a relaxing spa and beautiful gardens year round. I will be informing our front desk staff with regard to your compliments about their friendly and complete service.

I hope we will have the opportunity to serve you again soon.

Best regards,
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Northern California
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 8, 2013

We were at the end of our 8 days in Costa Rica and hadn't made any plans for a hotel to stay at the night before we left from San Jose. After quite a bit of searching online I decided upon Wyndham. We were very pleasantly surprised and very glad we had chosen to stay there on our last night. My teenage sons were totally impressed and the staff was very accomodating.
We asked for a late check-out and were given one, without any problem. It was dependent upon availability and it really made our last day waiting for our flight very pleasant.
The shuttle is prompt and the driver was very friendly and interested in telling us some about Costa RIca. We ate lunch at the Japanese restaurant before leaving and wished that we had eaten dinner there the night before, rather than driving off-site to eat. It was really quite nice which we didn't expect but really appreciated.
The price was totally reasonable and the location is excellent if you're coming in or heading out and don't want the hassle of being deep in the heart of downtown SJ which is really busy during high-traffic hours. Really glad we stayed!

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maximilianoruiz, Director Comercial at Wyndham San Jose Herradura, responded to this review, May 15, 2013
Dear Guest,

It was very nice to receive such a complementary message regarding your stay at our hotel. We are glad that your soons also enjoyed the stay as well as the japanese restaurant we also have the italian and the international restaurants which we hope you will try on your next trip. Also the new Hard Rock Café will soon be offering a new dining posibility and great entertaiment.

Looking forward to seeing you again soon.

Regards,
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Longview, Texas
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed April 8, 2013

We stayed here one night with another couple the last week of January. We were sailing with the Windstar Cruise lines and this was the hotel they were using as their base. The hotel was just a short drive from the airport and not very visible from the main highway. There was some construction going on next door where a convention center was being built, but we couldn't hear the noise from inside the hotel. The lobby was very inviting with its decor and the staff behind the desk was very efficient. We checked in about 9:00 pm with approximately 20 other travelers and our wait was very short.

We had an excellent room with a king bed, sofa, walk-in closet, large bathroom and a view of the mountains. The only problem we had that night was finding the ice machine......we finally asked one of the staff about ice and he delivered the ice to the room personally.

The breakfast buffet, which was included in the $139.00/night price, was outstanding. There were many choices, from a hot breakfast to cereals or breads. Once again, the staff was very cordial and managed to keep a straight face as we tried to speak our limited Spanish! We also ate lunch there a few hours later and the food from the menu was excellent.

The hotel layout is typical of hotels located in the tropics......lots of open air rooms and several different swimming pools. The landscaping was unbelievable with orchids, bromeliads and ferns growing everywhere!

We definitely would recommend this hotel to anyone who might be flying into San Jose and needing somewhere to stay one or two night. It is not located close to any tourist activities or downtown, so I'm not sure about staying there for an extended time. However, you couldn't beat the price!!!

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Top Contributor
62 reviews 62 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed April 8, 2013

We found a reasonable deal here, we were looking for something with an early morning free airport shuttle. We had an international 7 am flight, and leaving on the first shuttle out at 5 am was perfect. We weren't rushed neither were we sitting around the airport for hours.

We loved that included in our room price was a free breakfast. Since we were leaving before breakfast service began, we were offered a bagged breakfast to bring. It was perfect, a juice box, apple, yogurt and piece of carrot bread. We were a family of 4 and we each got a breakfast for the road. It saved time and money.

The hotel room itself was nice, my kids loved the big bathtub, we liked the flat screen tv. Room service was fabulous and affordable. There is an Applebee's and a mall within walking distance.

The pool was absolutely beautiful, but it was too cold and windy to swim.

Staff was very friendly and helpful.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maximilianoruiz, Director Comercial at Wyndham San Jose Herradura, responded to this review, May 31, 2013
Dear Guest,

We are very thankful for your absolutely wonderful review. Definitely, we are the best choice in town. We strive to provide the best costumer servce according to the Wyndham standards. We are sure that with our new Hard Rock Café soon to open, our guests will have another great experience.

We hope to see you in the near future.

Warmest regards,
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Vancouver, British Columbia, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 7, 2013

My girlfriend and I just arrived inSan Jose after a 2 week trek around Costa Rica. We Wanted to spend our last two nights somewhere decent but were on a budget...

After stopping to check out both the Marriott and Double Tree we were amazed at the service, facilities and most of all the price of the Wyndham!!!

After showing our gratitude, our concierge, Keneth, even upgraded us to a suite!!

Free wifi, breakfast, beautiful room,3 pools, gym all for $160.

Well worth it.

Thanks

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maximilianoruiz, Director Comercial at Wyndham San Jose Herradura, responded to this review, April 8, 2013
Dear Guest,

We thank you for your positive feedback. We would like to invite you to visit our new Hard Rock Café ( will open in two months) on your next visit. I will let kenneth know how happy you were with his service. Finally, we are very glad that you had such a fabiolous stay in our hotel.

Warmest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Wyndham San Jose Herradura

Address: Autopista General Canas & San Antonio de Belen crossing, San Antonio De Belen 71880-1000, Costa Rica
Phone Number:
Location: Costa Rica > Province of Heredia > San Antonio De Belen
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 10 hotels in San Antonio De Belen
Price Range (Based on Average Rates): $
Hotel Class:4 star — Wyndham San Jose Herradura 4*
Official Description (provided by the hotel):
Offering refined casual luxury in a relaxing setting, The Wyndham San José – Herradura is a full-service 4 star resort, standing apart from the rest of San Jose Costa Rica hotels. Just 5 miles away from Juan Santamaria International Airport (SJO), and 15 minutes away from San Jose downtown, the Wyndham San José – Herradura’s location is idyllic for both business and leisure travelers.A true tropical experience coupled with Costa Rican charm, our hotel features 229 guestrooms and suites, with private terraces overlooking exotic floral gardens. As a guest, take pleasure in the hotel’s free airport shuttle service and access to Cariari Country Club’s Golf Course and Tennis Courts—just a few of the many guest perks distinguishing Wyndham San José – Herradura from the rest of San Jose airport hotels.Our open corridor hotel has 3 sparkling outdoor pools and Jacuzzis, 3 restaurants, one fashionable bar and onsite Casino. Hosting the largest convention center in the country, we enhance various occasions ranging from business seminars to spectacular weddings.With an ambiance of tranquility, the Wyndham San José – Herradura is nestled in the heart of Central Valley, overlooking a breathtaking backdrop of beautiful mountains and lush tropical gardens. With a staff committed to daily incomparable service, we encourage you to kickback and relax. Stay at the Wyndham San José – Herradura and let your worldly worries slip away, all while sitting in the breeze under a palm tree. ... more   less 
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Also Known As:
Ramada Plaza Herradura Hotel San Jose Metro
Ramada San Antonio De Belen
Ramada San Jose
San Jose Ramada
Plaza Herradura San Jose Ramada
Wyndham San Jose Herradura Costa Rica/San Antonio De Belen

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