Have stayed at this property several times for business. I travel to Latin America very often and am always have a wonderful experience in Costa Rica and other countries.
This Doubletree is usually a good place to stay -- nice hotel; friendly staff; very lovely rooms. Last time I stayed, though, two items went "missing" from my room: a SIM card for my phone that I had taken out and left on the counter and an AMEX gift card for $50 that I left next to it. I told the front desk about this when I got in the evening, and they said I must have misplaced the items. I told them there was no way that I could have misplaced them -- I left them right on the counter in the morning before heading out! They told me I should search the room carefully. I did. Nothing turned up.
While in Costa Rica, I called AMEX to cancel the gift card. Luckily, nobody had used it yet. But when back in the States, I called my cell phone company and told them about my SIM card. They told me that someone had racked up 300 USD in calls in Costa Rica (at something like 1.99 USD / min) making local calls in San José. Obviously was not me. Luckily, my phone company waived those fees as part of its "fraud protection" program.
Hate to engage in the blame game, but I don't see who could have taken these things other than a hotel staff member. I left my SIM card and my card on my counter before leaving (am 100% sure), and made sure to lock my door on my way out. Both items were gone when I got back in the evening. Maybe I was careless for not locking them up?
Probably will not stay here again after this happened and will advise my company against this property. It is a lovely hotel, though. Just disappointed that the desk doubted my claims -- and that this even happened in the first place.
- Official Description (provided by the hotel):
- Warm, rustic and luxurious, the DoubleTree Cariari by Hilton brings modern day opulence to Costa Rica's capital city. A heavenly urban retreat with spacious guestrooms, a sparkling swimming pool and great service. ... more less
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- Also Known As:
- Doubletree Cariari By Hilton San Jose Hotel San Antonio De Belen
- Doubletree San Antonio De Belen
- San Jose Hilton
- DoubleTree By Hilton Hotel Cariari San Jose Costa Rica/San Antonio De Belen