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“Great for layover!” 4 of 5 stars
Review of DoubleTree by Hilton Hotel Cariari San Jose

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DoubleTree by Hilton Hotel Cariari San Jose
4.0 of 5 Hotel   |   Cariari, San Antonio De Belen 40701, Costa Rica   |  
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Rates from $79
New York City, New York
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
“Great for layover!”
4 of 5 stars Reviewed June 16, 2013

I stayed here for two nights on my way to the Mal Pais. What attracted me most was then name-brand hotel credentials and the amazing looking pool with swim-up bar.

The hotel is beautiful, with an open-air lobby and lounge, and is tastefully decorated with elements seemingly from CR. I believe there are two sets of rooms. The first room i stayed in (#2092) was spacious and comfortable - but a bit noisy since it faces the road. I was upgraded to a "newer" executive suite (#2000- it's stunning) after voicing my dissatisson faction that then pool was under renovation; a project posted on their web site after I booked my trip. If you stay here after the renovation (only lasting about 1 week), you will be impressed for sure. Try to get one of their "newer" rooms.

The spa is small, and you can easily hear the reception staff talking and watching TV - but it was definitely one of the best massages I've ever had. Ask for Geselda (sp). And, it's at a fantastic price (coming from a NY'er).

The gym is good, complete with dumbbells , machines, etc .
The key benefit to the hotel's location I proximity to airport, approximately 10 minutes travel time. Otherwise, not much else to do - great small pizza shop and grocery store within walking distance.
The staff was extremely pleasant and helpful, the food was pretty good but definitely over priced (get the beef carpaccio).

Room Tip: Ask for a "newer" room
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  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Margie_Aristy, Director of Sales at DoubleTree by Hilton Hotel Cariari San Jose, responded to this review, June 28, 2013
Thanks for staying here at the DoubleTree by Hilton Cariari San Jose. We’re glad you had a taste of our warm, caring service (along with our delicious cookie at check in). We look forward to welcoming you back. Margie Aristy Almonte, Director of Sales & Marketing.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (103)
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A TripAdvisor Member
3 of 5 stars Reviewed June 11, 2013

The facility is very decent in general. The staff attitude however, falls below my expectation for a 5-STAR hotel. Sometimes I did not get a very welcoming response when I asked for direction or alternatives for local transportation. At checkout, they messed up on my bill, showing the same dates for all 9 different nights I stayed. When asked whether they call re-do the bill, I got a flat "NO IT CAN'T BE CHANGED" response! "GO TALK TO HILTON" is their suggestion! What a crap!

  • Stayed June 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Margie_Aristy, Director of Sales at DoubleTree by Hilton Hotel Cariari San Jose, responded to this review, September 18, 2013
Thank you for your review of your recent experience at DoubleTree by Hilton Cariari San Jose. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our DoubleTree by Hilton guests have a rewarding stay. We’ve addressed these issues with our staff and hope that next time you’re in San Jose, you’ll visit us again and experience a higher level of customer service. Thank you again for your comments. Margie Aristy, Director of Sales & Marketing.
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Windsor, Canada
1 review
4 of 5 stars Reviewed June 11, 2013

This is a nice hotel, good food, great and friendly staff. Convenient location, good transportation for guests who are there on business. Rooms are a bit dated, but for overall value this is a good choice.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Margie_Aristy, Director of Sales at DoubleTree by Hilton Hotel Cariari San Jose, responded to this review, June 28, 2013
Thank you for sharing your experience at the Doubletree by Hilton Cariari San Jose. I’m happy to hear that our service and our great amenities made your stay more comfortable. Hope to see you again soon. Margie Aristy, Director of Sales & Marketing.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canton Ohio, United States
1 review
3 of 5 stars Reviewed June 10, 2013

Great staff, great breakfast and dinner food and atmosphere. The room is dated and the bathroom had mold on the wall. As a GOLD member, I didn't appreciate the view of the barbed wire around the building. It didn't make me feel safe.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Margie_Aristy, Director of Sales at DoubleTree by Hilton Hotel Cariari San Jose, responded to this review, June 28, 2013
Thank you for your feedback about your recent stay with us at Doubletree by Hilton Cariari San Jose. We are very sorry that you were disappointed with the cleanliness of your guest room. We try to be very vigilant in this area because we know how important it is for our guests. Based upon your review, we are actively working with our housekeeping staff so this situation doesn’t happen again. We hope that if your travels bring you back to San Jose, you’ll consider staying with us again. Margie Aristy, Director of Sales & Marketing.
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Top Contributor
54 reviews 54 reviews
54 hotel reviews
Reviews in 34 cities Reviews in 34 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed June 9, 2013

The hotel is close to the airport. That said a taxi should cost about $12 tops. Be careful with the swindlers!!

The one word I think of when I remember seeing the hotel is rustic. It does not have an elevator (FYI) . The rooms were suites and sparsely decorated. The basics :(. But there was Internet and at a good connection speed. So I never really paid attention to the decor.
Also no maintenance issues with the room for the time I was there.

If there was a portion of the staff that was great it was the people at breakfast. They were always on top of things.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Margie_Aristy, Director of Sales at DoubleTree by Hilton Hotel Cariari San Jose, responded to this review, June 28, 2013
Thank you for staying with us at DoubleTree by Hilton Cariari San Jose. We appreciate your candid review of our property. New perspectives about our hotel and our guestroom appearance help us make improvements to our guest experience on an ongoing basis. Please share any additional comments or suggestions with us any time. Margie Aristy Almonte, Director of Sales & Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 5, 2013

Four individuals went to Costa Rica for our annual golf get away. We stayed at the Doubletree and were extremely please with the accommodations. The rooms were large and clean. The restaurant served excellent meals and the service was out standing. The lobby staff was helpful and polite - excellent service by all. When we return to San Jose again, we will definitely stay at the Double Tree.

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Margie_Aristy, Director of Sales at DoubleTree by Hilton Hotel Cariari San Jose, responded to this review, June 15, 2013
Thanks for taking the time to send us the great review about your stay at the Doubletree by Hilton Cariari San Jose. We know it’s the little things that make your stay more comfortable (along with our great location). Hope to see you again soon! Margie Aristy, Director of Sales & Marketing.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marietta, Georgia, United States
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 5, 2013

Excellent hotel. Very friendly staff, delicious food, very good service. Hotel offered day trips to various attractions such are rainforests, volcanoes, etc., as well as, 2-day/1-night trips to further destinations.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Margie_Aristy, Director of Sales at DoubleTree by Hilton Hotel Cariari San Jose, responded to this review, June 15, 2013
Thank you for your nice comments. I’m happy to hear that our staff and our good service made your stay more comfortable. I’ll pass it on. Thanks for choosing DoubleTree by Hilton Cariari San Jose. Margie Aristy, Director of Sales & Marketing.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about DoubleTree by Hilton Hotel Cariari San Jose

Address: Cariari, San Antonio De Belen 40701, Costa Rica
Phone Number:
Location: Costa Rica > Province of Heredia > San Antonio De Belen
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 10 hotels in San Antonio De Belen
Price Range (Based on Average Rates): $
Hotel Class:4 star — DoubleTree by Hilton Hotel Cariari San Jose 4*
Official Description (provided by the hotel):
Warm, rustic and luxurious, the DoubleTree Cariari by Hilton brings modern day opulence to Costa Rica's capital city. A heavenly urban retreat with spacious guestrooms, a sparkling swimming pool and great service. ... more   less 
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Also Known As:
Doubletree Cariari By Hilton San Jose Hotel San Antonio De Belen
Doubletree San Antonio De Belen
San Jose Hilton
DoubleTree By Hilton Hotel Cariari San Jose Costa Rica/San Antonio De Belen

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