We arrived in Heredia in the middle of the night and also left in the predawn, both times the staff was happy and concerned for our comfort and well being. The breakfast was beautiful and excellent. This hotel helped us with the driving in Costa Rica (car was delivered to hotel) and made our adjustment to the culture smooth. We were so glad that they were there to help us and definately would go back! The location is right by a market and a taxi station. 6 stars!

We chose this hotel based on reviews here and were not disappointed. If you seek lodging that reflects the local ambiance and are tired of impersonal chain hotels, this is the place for you. Neat as a pin and unique floor plan are just the start- it's the people who run this place that make it truly special. We left a camera in the room and are pleased to report the staff held it for us to send home. Jose was amazing and arranged a great restaurant, car rental, taxis, and local walking tours. Not a luxury destination, It's a great location to base your Costa exploration and just walking the streets outside give a great taste of the Tico lifestyle. I'll return without hesitation.

If you are in Heredia, stay here, not just for the exceptional value and prime location, but for the unbelievable service. Jose and his staff/family will take care of you with grace and kindess, no matter what the circumstances. We declared him the nicest man alive even before he sent by taxi a bag we left behind on our way to a river trip to intercept our tour bus so that we would "have our camera". If we had messages at the front desk and returned late at night, he would wake up to bring our messages to us. On our last night there, we were returning very late to the hotel and our taxi driver got lost and decided to call the hotel, before consulting with us (we wouldn't have wanted to wake Jose)- he was waiting for us at the front door and gently asked if we still needed our wake up call at six a.m. and reminded us that our taxi would be there at 6:15 to take us to the airport. Just a few hours later, he was up with us at the crack of dawn to make sure we had coffee and breakfast and made it safely out the door.
The rooms are exceptionally clean and quite comfortable, better than anything you would get in the United States for the price. Breakfast of fruit and yogurt and bread and juice every morning. Wonderful, free access to internet/computers, not to mention wifi, and free laundry. We took several excursions, and every time we walked through the front door and were greeted with smiles, hugs and kisses on the cheek, we were relieved to be home!
Highly recommended, and we hope to return, as we have family in the area.

Great place. Great service. Very clean. A little loud but what else could you expect in a city environment in Costa Rica. Would stay there again and not look anywhere else. Jose is as good as labeled in other posts.