Overall, I am very satisfied with the service and responsiveness of the front desk people; they were so friendly, helpful and very professional. Special thanks to Natalia, Daniela, Heidy and Darlene, they are awesome.
The hotel has airport shuttle so it was very convenient. From the exterior, the hotel doesn't look appealing at all; the combination of the building color and large parking lot without much trees/garden doesn't look good. But the rooms were pretty nice. I was staying in two different rooms and they both looked nice and very clean. The breakfast food was ok, a little boring if you stay for several days as I did because there are not many choices and you may eat the same thing every day. I've never used the gym but it looks ok. The internet worked great and was fast. I had trouble getting on the internet once but then they fixed it right away.
The hotel might be conveniently located if you have some business to do close by or if you need a nice and affordable place to stay close to the airport, but there are not many things to do / go to around, other than the mall across the street.
There were only few things that really bothered me : my second room was located near the elevators and I could hear the elevator's bell ringing every few minutes, it was really annoying that I sometimes could not sleep. And the ceiling was so thin that I could hear my very noisy upstairs neighbor waking me up at 5 am moving chair and walking around in high heels. And finally, I was getting really worried to see that they never check IDs when people asked for another key to a room because they forgot theirs or something.
Ask for a room far away from the elevators
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
July 18, 2013
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We appreciate you taking the time to let us know your comments regarding our Hotel City Express San Jose Airport Heredia. It is satisfying to know that your stay was what I wanted, thank you give us the opportunity to know you are verifying to be carried out safety procedures with the application of the extra keys.
Hope to continue with their preference at any of our hotels.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.