This hotel made me doubt Tripadvisor. After many great experiences in Costa Rica, I wound up staying here with my girlfriend and barely made it 1 night. The reviews were great so we thought everything would be at least ok...we were wrong. How are there so many great reviews?! I HAVE NO IDEA...unless the owners have figured out how to work the system. I was lying in a hammock outside (that was nice at least- anything was better than being in the room) and read the reviews and thought to myself "that is not a real review" while I looked around at the place. SO...read the bad reviews first. That's what this place taught me.
While on paper, everything about the hotel seemed promising, the room itself was a disaster. The outside public area of the hotel could be really nice, but the terrible plastic furniture and lack of maintenance (monkey poop everywhere) put a damper on what could be a nice place.
There was so much monkey poop outside our door when we arrived that we had to hold our noses entering our room. The woman who brought us in (who was very friendly by the way) mentioned the monkey poop (only she called it monkey $#it) and said it would be cleaned up...24 hours later it was still there and still smelled.
The room itself had a checklist of positives: refrigerator, fan (no A.C.), cable TV, and a mini-safe but the walls were covered in stains (seriously- and skid marks), the fridge had rust (or something worse) all over it, the floor was filthy, and the shower had NO HOT WATER. And there was NO DOOR on the bathroom so you turned the corner and BAM- bathroom. I wish I had a picture of this because it was MEMORABLE. Not even close to acceptable and I'm very forgiving.
Also in several reviews it was mentioned that this place was very safe (seemed like responses to bad reviews), but I have to say I was happy there was a mini-safe in the room because the lock on our sliding glass door did not fasten well (see pic), and there was a large gap that could easily be messed with (think crowbar). Also, there is no guard or attendant at the hotel entrance for the late afternoon/night so it would be easy for someone to walk right into the hotel and cause trouble. In fact, the lady who rented us the room encountered us at 9am the next day, didn't remember us and thought we were partyers who had wandered into the hotel (there are many MANY partyers in Tamarindo). So the safe in the room is necessary because there is no other security. In any case, the room was the worst room we had in 16 days in Costa Rica despite the superlatives in the other reviews. Ignore the Tripadvisor award on their website and reception area- it's a joke.
Overall Tamarindo is a college tourist trap, and we left after one night from this poorly maintained hotel for nearby Playa Grande which is much nicer, much quieter, and a bit more expensive but WORTH IT. No Monkey poop!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.