A friend and I booked a 2 night stay at this hotel last week and since we were already in Tamarindo we actually went to the hotel and made a reservation with their receptionist right there and then. When we showed up the next day to check in, they told us that we don't have a room. We were in shock, of course, as we had been there a day before and made a reservation in person. Their excuse was that our credit card was not accepted which was a bs since we used that same credit card to pay for other things in Tamarindo during our stay. When we told them that argument doesn't stand and asked why didn;t they call us if there was issue with the card and they said bc. our phone on record was international phone #?!?! Now, i don't know about the rest of you but if I go on vacation i don't always , or ever, get a local phone number just so the hotel can call me in case of any issues. If you are running a hotel and have travelers coming from all over the world, shouldn't you be able to make international calls as well???
They didn't have anything to say to us nor did they want to speak with us. The receptionist that was working that day could barely speak any English so we were forced to use Google translate to even try to communicate with her and the other person sitting in the back room who spoke English , locked herself in and wouldn't even come to talk to us. we asked to call a manager, they refused. we asked to call a receptionist who made a booking and they refused. They just don't care. They left us on the street in the peak season where no other rooms were available for the night and we had to sleep in our car and they did not even care to try and help us out find something else. They just kept saying no room, no room, go.. leave..
Absolutely horrendous customer service and an establishment that should be avoided by all means.
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- Also Known As:
- Pueblo Dorado Hotel