We booked a 5 night stay in Pueblo Dorado. The first night we were attacked by fire ants coming from the closet. We moved the bed away from the wall, and made it through the night with only one bite. In the morning, we told the concierge (no one was around during the night) that we wanted a new room, although the neon sign outside said 'vacancy' she told us there were no rooms available. So she sent the maintenance to help. Our luggage was near the closet and he comes in and sprays insecticide in our room, with us in the room, no ventilation, next to our luggage!!! Completely not ok. We complain, we decide to leave, and they won't refund our money. An hour of fighting got us 40% refund. One terrible night out of 5 stayed there, and we got 40% back. A complete fraud!
Stay across the street at La Laguna del Cocodrilo. Clean, friendly, amazing view, 1/2 the price and owned by a super nice couple! Seriously, I stayed at both, remove the fire ants from the equation and La Laguna del Cocodrilo is nicer, has an amazing restaurant, and a better view for 1/2 the price.
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- Also Known As:
- Pueblo Dorado Hotel