This hotel refused to give us a superior room even though we paid for it. Reserving online in advance on Expedia, I paid extra for a Superior Room with a queen bed. When we arrived, the young front desk worker told us that only Standard Rooms were available, with a full bed. I looked at 2 of these rooms, which were small, dark, and not nice. Then they told me that better rooms with Queen beds were available, but that we had to pay an extra $25 for these rooms. I told them again that we already paid extra for the Superior/Queen bed room. Each time I asked questions, the young front desk worker had to call a manager to make any decisions, a process that took a long time. In the end we had to pay the extra to get a Superior room with a Queen bed (the only acceptable room I'd been shown). And for that experience, we were gone the next day, to find a hotel that didn't cheat their customers.
Positives: The balcony views from our Superior room were nice. And the next morning the front desk was helpful in telling us places to go.
Cons: Breakfast was average. Pool & Bar were sorta empty & sad. If you haven't been to Tamarindo before, DON'T GO - bad chain restaurants, staffed by unfriendly people, and we met 3 drug dealers in 30 min walking the main street. We drove down to Samara & had a great experience there instead.
- Also Known As:
- El Jardin Del Eden Hotel
- Official Description (provided by the hotel):
- El Jardin del Eden is a small, discrete luxury hotel in Tamarindo Beach, Costa Rica. Located on a small hill, 120 meters from the beach, it features a magnificent view of the entire Tamarindo Bay, the number one place to enjoy the Pacific Ocean sunset! The hotel consists of five villas with a total of 34 rooms and 2 fully equipped apartments: with air conditioning, mini-bar, safety box, balcony or terrace with ocean view. ... more less
- Reservation Options:
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