Enjoyed our stay mainly because of the service. Adolfo was so friendly and helpful and always with a smile on his face. We met Gilbert on our way out, who was also very friendly. The people at the bar and at breakfast were also very helpful and pleasant.
We stayed in a corner suite that overlooked the pool and bar and had big balcony with a really nice view of the ocean. This was a great location until the party Friday night. We came back from dinner to find the pool and bar area packed with people. We knew there was going to be a band, but no idea just how big of a party it would be. We actually enjoyed our vantage point for a while. The band was really good and the show with the dancers with batons on fire were amazing! It was supposed to wrap up by 1:30, but it was well after 2:00 a.m when the music stopped. If we were in our 20's or early 30's this would have been great. But, now that we're late 40's fuddy-duddies, it was a little much for us. ;-p
As for the accommodations, the suite could definitely use some fixing up. The window over the shower, which is just a screen (no glass) had a tear in the screen, which is why I suppose we had a few bugs (one rather large insect) hanging around. Also, tiny ants were found in the kitchen area and bathroom. The shower had great water pressure, but no shower head... just a pipe where the water came out. The place has great potential and is a nice size, though.
All in all a decent place to stay.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
February 5, 2013
Certainly, it was nice of you notice that our staff is top rate, and we work very hard to accommodate our guests. However, we need to point out that you were staying in our newly renovated Corona Deluxe Suite which has been booked solid for the High Season. Because of the large volume of guests who stay in those rooms during this time of year, it can sometimes be difficult for us to get in, do a thorough inspection, and when necessary, make repairs. As a matter of fact, we have no way of knowing who exactly made off with the shower head, which was brand new from the renovations, but it likely disappeared right before you checked in. Now that we know about it, you can bet that we have taken care of the situation.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.