We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great service” 3 of 5 stars
Review of BEST WESTERN Tamarindo Vista Villas

Save Saved
You added BEST WESTERN Tamarindo Vista Villas to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 11 more sites!
BEST WESTERN Tamarindo Vista Villas
3.0 of 5 Hotel   |   1000 Calle Principal, Tamarindo, Costa Rica   |  
  |  
Hotel website
  |  
Hotel deals
  |  
Hotel amenities
Offers & Announcements
30% off room rate
Ranked #9 of 22 hotels in Tamarindo
Dallas, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Great service”
3 of 5 stars Reviewed February 3, 2013

Enjoyed our stay mainly because of the service. Adolfo was so friendly and helpful and always with a smile on his face. We met Gilbert on our way out, who was also very friendly. The people at the bar and at breakfast were also very helpful and pleasant.

We stayed in a corner suite that overlooked the pool and bar and had big balcony with a really nice view of the ocean. This was a great location until the party Friday night. We came back from dinner to find the pool and bar area packed with people. We knew there was going to be a band, but no idea just how big of a party it would be. We actually enjoyed our vantage point for a while. The band was really good and the show with the dancers with batons on fire were amazing! It was supposed to wrap up by 1:30, but it was well after 2:00 a.m when the music stopped. If we were in our 20's or early 30's this would have been great. But, now that we're late 40's fuddy-duddies, it was a little much for us. ;-p

As for the accommodations, the suite could definitely use some fixing up. The window over the shower, which is just a screen (no glass) had a tear in the screen, which is why I suppose we had a few bugs (one rather large insect) hanging around. Also, tiny ants were found in the kitchen area and bathroom. The shower had great water pressure, but no shower head... just a pipe where the water came out. The place has great potential and is a nice size, though.

All in all a decent place to stay.

  • Stayed January 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EllenZoe, Guest Relations Manager at BEST WESTERN Tamarindo Vista Villas, responded to this review, February 5, 2013
Certainly, it was nice of you notice that our staff is top rate, and we work very hard to accommodate our guests. However, we need to point out that you were staying in our newly renovated Corona Deluxe Suite which has been booked solid for the High Season. Because of the large volume of guests who stay in those rooms during this time of year, it can sometimes be difficult for us to get in, do a thorough inspection, and when necessary, make repairs. As a matter of fact, we have no way of knowing who exactly made off with the shower head, which was brand new from the renovations, but it likely disappeared right before you checked in. Now that we know about it, you can bet that we have taken care of the situation.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

570 people have reviewed this hotel

Traveler rating
    241
    178
    84
    33
    34
See reviews for
112
189
54
3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (151)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Quebec City, Canada
1 review
5 of 5 stars Reviewed February 3, 2013

Everything was clean and fine, great place to leave nice pool and bar. Good restaurant . Near from the beach and activity. Great place to surf and fishing. Quiet and nice. Lots of restaurant around also lots of store.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EllenZoe, Guest Relations Manager at BEST WESTERN Tamarindo Vista Villas, responded to this review, February 5, 2013
We like your review: short, simple, positive and to the point. That’s what we try to get across about our hotel, that when you are looking for a clean, basic place for a good price, you choose the Best Western Tamarindo Vista Villas. And, as you said, you can’t beat our restaurant or location. Come back soon so we can get another chance to treat you right.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Irvine, California, United States
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 29, 2013

I just got back from my vacation last week and I still can't wipe the smile off my face! Staying at the Tamarindo Vista Villas was a highlight of my trip. The food was great, the location was perfect for my surf excursions, and the staff went above an beyond to deliver exceptional service, specifically, Adolfo and Gilberth. They were always happy to be of help and greeted me with a smile each time. They helped me set up a taxi several of the days during my stay, and both taxi drivers, Ivan (Negro) and Mau were a blast. They, too, went above and beyond. I would recommend this place to anyone in need of a low key, good vibe stay on vacation.

Room Tip: 3rd story suites are the most quiet, and have the best view.
See more room tips
  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EllenZoe, Guest Relations Manager at BEST WESTERN Tamarindo Vista Villas, responded to this review, January 30, 2013
Fantastic review! Thanks so much for recommending us as the highlight of your Costa Rican trip. While we do get a chance to tout our accommodating service, it’s great to be able to also acknowledge how delicious our food is. Our chefs—who have been with the hotel for years—are well adept at cooking everything from fresh fish, pasta, quesadillas to our popular 2 for 1 pizzas and simple burgers. Overall, we’ll maintain the good vibes until you return to see us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed January 16, 2013 via mobile

We stayed here late December 2012. The hotel is definitely dated but the service made up for this. We flew in on a domestic flight and our luggage had to be brought over by land. This wasn't made entirely clear by the airline (Nature Air) so we were a little concerned when our luggage still hadn't arrived to the hotel by late evening. Floribetta, one of the reception staff at the hotel went out of her way to find out what was going on and reassured us despite our stress. She ended up calling her cousin who worked for the airline for the information which she didn't really have to do.

Stayed December 2012, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EllenZoe, Guest Relations Manager at BEST WESTERN Tamarindo Vista Villas, responded to this review, January 30, 2013
It was really nice of you to remember your stay with is with your kind words here. We were as upset as you were about the luggage delay by Nature Air, and that’s why Floribeth reached out to her cousin to remedy it. That’s the kind of service we offer every day. As to our accommodations, we are a rustic, Costa Rican style hotel, utilizing the various woods of the area in our furniture and room details. Even with our recent renovations, we have maintained this local flavor, and it’s not always to everyone’s taste. Thankfully enough people like the simple Tico vibe to keep us busy year round.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ontario
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed January 12, 2013

We enjoyed our stay very much due to the service of the staff at the Vista Villas. The hotel is dated but definitely well kept and clean. But, I have never had more pleasant service. Our booking agent, Ellen was prompt and polite with our requests. We were able to get into our room as soon as we arrived. Our housekeeper, Jessie, should be given a gold medal!!! And the restaurant/bar staff Trevor, Alexa and Eva were always smiling and very helpful. Thanks to Floribeth and Gilberth for help with check in and check out. It is a solid hotel to stay in if you visit Tamarindo and the view from the pool deck is breathtaking!!!

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EllenZoe, Guest Relations Manager at BEST WESTERN Tamarindo Vista Villas, responded to this review, January 15, 2013
We appreciate the praise for our staff. I’ll go out on a limb here and say that the Best Western Tamarindo Vista Villas has the most attentive, eager and happy staff in town. You named but a few of us who dedicate our work to good service. And just a quick FYI, we are renovating rooms to keep everything looking fresh, but still with the rustic feel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, California
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 10, 2013

We went to Costa Rica for a vacation with another family. The trip started great with a stay in the Cloud Forest where the service was just excellent. It was one of the best service I have experienced anywhere in the world including India. From there we went to Tamarind where we stayed at the Tamarindo Vista Villas. The setup f our accommodation was simply fabulous. We had 2 adjoining suites. It was set up such that we essentially had a spacious 3 bedroom apartment with a spacious living room, dining area and a very comfortable kitchen. The best was a long veranda or patio along the length of the 2 suites that had a couple of tables and a nice long couch where I would send the earl morning sipping my coffee and reading the double year-end issue of The Economist.

However, the quality of the accommodations was not as great as the setup. There were bugs and ants and the plumbing (low water pressure and flush does not work) did not work well. Also, our request for the repair was not promptly completed nor was correct information given to us. This was frustrating as we just wanted the right answers. The management was very helpful, and even more so when we raised this issue with our travel agent. Our travel agent promoted further improvement in service. I do not think the management could have done anything more in the 4 days that we were there to improve the situation. Hopefully, they improve the upkeep of the entire property.

I would like to mention a few employees who went it of their way to ensure the our stay was good. Jessenia , our house-keeper was fed flexible about the timings and cleaned our rooms well especially with 4 kids trudging all oer from the beach. The receptionist, Floribeth, the maintenance manager, Helen and the property manager, Trevor all went out of their a to make ur stay comfortable and fix our issues. In addition, Alexia and Eva servng us at the restaurant/bar were very thoughtful to our needs.

The location of the property was also very good. We had the lower suites which did nit have such a goood view but were more spacious than the other suites. This was important for us with 4 kids and 3 adults. There was a surf shop right next to the hotel, once we crossed the road we were on the beach. We took surfing lessons, and Alan (our instructor) made sure that even a guy who has to have his feet on solid ground to feel comfortable was able to stand on the surfboard. The best part of the location ws that it was a little further away from the town center and so there were no crowds. We pretty much had the beach to ourselves. The pool, the swim-up bar and the adjoining restaurant were also very good with awesome food. The restaurant was a good happening place.

Overall, our stay at Tamarindo was good with some negative experience that hopefully others don't encounter.

Room Tip: Choose the lower suites if you want space or traveling for an extended period. Choose the upper room...
See more room tips
  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EllenZoe, Guest Relations Manager at BEST WESTERN Tamarindo Vista Villas, responded to this review, January 15, 2013
Thank you for taking the time to write a review about your ultimately pleasant stay with us. Of course, we remember you and your families, and we loved having you around the hotel. Like you said in your review, we wanted to do everything possible to make you stay with us enjoyable and we accomplished that. As soon as we found out that your shower wasn’t at full pressure, we sent our maintenance man to fix it. I personally remember talking to you before the problem and after it was fixed, and you didn’t even realize that we had jumped on your problem and solved it. After that was resolved, we know you had a good time as we talked with you every day at breakfast. Just an important point for those readers of Trip Advisor: You were in the Imperial Suite, the 3-bedroom suite with kitchen, patio and partial ocean view that fit 8 people. This suite is situated on the lower level. We do indeed have our large 1-bedroom suites on the upper level. Those rooms have a full ocean views and can accommodate 4 or 5 people. We can even put two suites together with an adjoining door for larger parties.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 6, 2013

Stayed here only one night, got the last room during Christmas week. While our room was small, we loved the pool& terrace & bar area. This is near the quieter area of town & would recommend it for families with small children. We did have a lovely view of the water & staff were Avery helpful &pleasant. Breakfast at the pool was simple but very pleasant, it was a great into to Tamarindo.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EllenZoe, Guest Relations Manager at BEST WESTERN Tamarindo Vista Villas, responded to this review, January 9, 2013
We love your review. Short, sweet and to the point, praising our views and staff. You were lucky to get a room during Christmas week, and we were glad to have you. Visit us again another time or year and we will still be here for you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to BEST WESTERN Tamarindo Vista Villas? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN Tamarindo Vista Villas

Address: 1000 Calle Principal, Tamarindo, Costa Rica
Phone Number:
Location: Costa Rica > Province of Guanacaste > Tamarindo
Amenities:
Bar / Lounge Beach Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
#6 On the Beach Hotel in Tamarindo
#7 Family Hotel in Tamarindo
#9 Romantic Hotel in Tamarindo
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Tamarindo Vista Villas 3*
Official Description (provided by the hotel):
A great place to play! The BEST WESTERN Tamarindo Vista Villas offers the best ocean views, a clean and safe environment, and a wonderful staff.... All just steps away from the world famous beach of Playa Tamarindo. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Priceline, Expedia, Tingo, Travelocity, Cheap Tickets, BookingOdigeoWL, Hotels.com, HostelBookers, Agoda, Venere and Otel so you can book your BEST WESTERN Tamarindo Vista Villas reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Tamarindo Vista Villas Hotel Tamarindo
Tamarindo Best Western

Owners: What's your side of the story?

If you own or manage BEST WESTERN Tamarindo Vista Villas, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.