Overall, my friends and I were pleased with this hotel. There were a few negatives, but overall it met our needs and we really enjoyed it. We had the corona suite which was very roomy with a beautiful view. The view from the pool area and restaurant/bar is beautiful as well. Water pressure was low but we experienced that in other parts of Tamarindo, and there were some outdoor bugs - but that is to be expected in the area. The two sofas/beds weren’t fantastic but they were okay to sleep on – we had four people in the suite. The staff were great – all friendly and helpful – starting with Ellen Zoe, Guest Relations Manager, months before my trip. She was very responsive to many many emails I sent with questions about the hotel, excursions, and in general. Trevor, the manager, is available at breakfast each day and seemed to get to know all of the guests. He was very friendly and helpful in answering any questions we had about things to do or where to go. I celebrated a “milestone” birthday while I was there. My friend asked Trevor how she could arrange for a birthday cake and Gustavo, the chef, provided one (at no charge) which was really nice! The waitresses, housekeepers, reception and maintenance staff were all helpful and friendly (apologies that I can not remember all of their names). Two of us took beginner surfing lessons with the connected surf school. Our instructor Alan was great – knowledgeable, experienced, well-spoken, and encouraging.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 9, 2013
What a nice review—thanks so much. We are beautiful here with simple, clean rooms and lots of gardens and many ocean views to appease the senses. Indeed the Corona Suites are large, feature a kitchen, queen bed in the living and 2 single beds (which double as sofas; they are not pull out sofa beds). We get a lot of praise for our staff who take the initiative even before a guest arrives to make sure that every question is answered and every need meet. Of course we were really happy to celebrate your birthday with you and make sure that you were able to take part in one of Tamarindo’s most popular sports—surfing. Here’s a thought: Come back next year for your birthday so we can once again fete you with cake and you can take another surf in our never-ending waves.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.