Fernando has been with us a long time and people love him as you did. We are grateful for your review of our staff, location and our spadcious room. It’s good to let everyone know that we are a simple, basic, clean and safe place to have a vacation. We hope to see you again; we’ll save a seat at the bar.

Of course we love your nice review of our facilities. Waves Costa Rica is one of our special amenities, the Roxy/Quiksilver surf shop right on the property. Andrea, a former national champ, is so with guests, as you found out. I’m glad you got your surf on while you were visiting us.

You know, sometimes reviews are a product of unfair or unreasonable expectations. We strongly feel that this is one of those reviews.... There are a couple indicators of this within the review. Things like water and internet failures are common occurrences here in Tamarindo and are not necessarily problems that should be blamed directly on a hotel. However, the ways that hotels react to these external stimuli should be the basis of a review. In this case, yes, the water did go out, and yes, we have huge reserve tanks that we open when this happens. Of course the water doesn't always show up immediately (sometimes it takes about 15minutes) from these tanks does not equal the 60psi standard in the USA, but we figure its better to have some water at low pressure than no water at all. The same goes for our internet... At times, our internet provider fails us, so we bought internet from two different providers. One is for the rooms and the other is for the bar and restaurant, the idea being that the if one goes out, you can still use the other connection. As for your reservation, we are sorry, but we do know which group of guests you were (we aren't that big of a hotel) and we have your reservation right in front of us and can provide you with a scanned copy of the document showing a reservation for three rooms with queen beds. At your request, we did try to accommodate you (something most other hotels wouldn't do) and gave you an upgrade to one of our suites that have a queen bed and two sofa beds. But, in order to exaggerate your situation, you called our sofa cushions, "some other type of padding to sleep on".... Thanks...

We feel that we must take issue with your review... While our rooms are basic, they are also clean, reasonably priced, and most certainly SAFE! You should be aware that it is against trip advisor guidelines to report a hotel as "apparently not safe", because you are not providing a first hand account of your experience with the property. You "apparently" didn't have an unsafe experience with the hotel but seem to think it is still "not safe". We have 24 hour security, a completely fenced property, electronic locks on every door, and guest balconies blocked from all access points. Where, pray tell, are we "apparently not safe"?