This is a hard hotel to rate. Lots of positives but multiple negatives as well. If I could have given 3.5 dots I would have. But, I just can’t justify 4 dots under the circumstances and thus the 3 dots is all I can give.
The positives: Our room was across the street from the ocean and was nice with a balcony overlooking the large pool. Free wifi came with the room. When we first got there, we saw one of the workers delivering a small refrigerator to another room on our floor so we asked if we could have a fridge as well. He happily delivered us a nice little fridge for the room. We used it for sodas and beer; a very nice perk. Also, my wife didn’t bring a hair dryer and since the room didn’t have one, we called and one was quickly delivered. The resort has a nice free breakfast with both hot and cold choices. The free breakfast was good and a definite money saver. The back pool is huge and has a nice swim up bar and lots of shade in the pool so that you can swim and avoid the sun if you’re so inclined (I am). The pool bar has a great wifi connection if you like to surf when you’re relaxing with a cold drink. Most of the workers at the resort were very nice and helpful. One golf positive was the guy at the golf desk helped me get a discount on the golf so that I was able to tee off at noon at Hacienda Pinilla for a $75 green fee (rather than $125). Not a bad rate at all for a nice course.
The negatives: Diria is not a “Golf Resort.” They advertise a free driving range but when I asked about it I was told that the golf courses had driving ranges that I could use for free. No other range was mentioned. The Hacienda Pinilla is a 30 minute drive away and a $35 dollar taxi ride one way ($70 round trip). When driving around Tamarindo, I saw what appeared to be the advertised free driving range about 2 kilometers from the hotel. I never saw anyone using it and don’t know if it was open. Also, if you’re going to advertise yourself as a “golf resort” I think that you should provide free or reduced rate shuttle service to the golf courses/range and have standard reduced green fees. Neither exist. Granted, I got a reduced green fee, but it was only because of my perseverance and boldness in pushing for a reduction since I knew the course was empty. I ultimately rented a car to drive to the course for my games, $48 a day including gas. When I booked my second game at the course, I talked them into the reduced green fee again and later learned I got it because they pretended I was staying at the Marriott! Yeah, “Golf Resort” is clearly a misnomer but I was able to largely work around it. Also, we had a bad experience with one of their tours. We booked the “Palos Verde” tour at the Diria Tour desk. It was supposed to be a river tour, a visit to see the pottery makers, and a free lunch for $80 a person. Turned out because of the rains earlier in the week, we couldn’t go to the pottery makers and free lunch, which they had to know when we booked the tour. So, all we got was the river tour for $80 per (spent more driving to and from then on the actual tour). When we got back to the resort, we were told by the tour guide we would get a free lunch from the Diria and then he quickly disappeared. After we loitered at the tour desk for about a half an hour, the Diria then refused to provide us with a free lunch. When we complained, we were told we would get a $8 per discount in lieu of the pottery tour and free lunch. Then, we literally had to hound the tour desk for three days to get our $16 refunded. Diria refused to get involved (i.e., no $16 room credit) and said it wasn’t their responsibility; it was the Tour provider’s responsibility. Needless to say, we booked the remainder of our tours outside of the hotel.
We didn’t let the negatives drag us down, but frankly it would have been a nicer stay without them.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.