We stopped by here for lunch one day. First of all, sushi is only at night. We sat at a high top table and could see some of the beach because we were in the second row. If you were further back, there would be no beach view. We ordered sandwiches which were good when they finally came. It took WAY too long for the food to come. You could have asked for french fries or a mixed greens to accompany the sandwiches. Our waiter forgot to ask us so we were brought the mixed greens on our plates when we wanted the fries. We didn't ask for the fries for fear how long it would take to get them. If I ever return to Tamarindo, I won't be coming here again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
First of all I would like to apologize for the experience you had here at Koi. As you can see from our other reviews, bad service is not something we are known for. We do have quite a transition period we go through in December, which is the start of our high season. That is the time we hire our new seasonal staff and have to go through the training period right as town is getting busy, it is not an excuse, and I am sorry if the service was not up to your standards.
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In regards to the beach view. In all of Guanacaste there is a 50 meter rule, where you can not build within 50 meters of the tide line, our building is built directly behind that line. There is natural green zone in front of us that can not be touched which does hide some of the ocean view with some short trees, but not much.
My wife or I are here for every shift and wish we would have known about your situation as I can promise you we would have fixed it right then and there.
If you happen to travel down this way again, please stop in, we would like to offer you 10% off your next visit to show you the experience you had is not standard practice here at Koi Beach Restaurant and we would love the chance to make another impression.
Thanks again for your review.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.