We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Poor Customer Service and Room Service” 1 of 5 stars
Review of La Posada

La Posada
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
Save
You added La Posada to your Saves list
La Posada
12 km From Tamarindo 1 km of Hernandez, Santa Cruz 1234, Costa Rica   |  
Hotel amenities
Ranked #5 of 7 Hotels in Santa Cruz
Los Angeles, California
1 review
“Poor Customer Service and Room Service”
1 of 5 stars Reviewed February 4, 2013

We have stayed at this Hotel in January of 2013.
The Customer Serivice was extremely unprofessional. We had issues with our room but the staff did not care.
Be careful, because most rooms have a locked backyard/terrace door. I asked many times to open the door but the staff was unwilling to do so. So basically we were unable to ever stay in our room to just relax or use our "backyard". It was a room to just sleep and leave, otherwise we would just feel locked up in there.
Also the cleaning service was not good at all, at times dead insects were left incl. dirty dishes.
I don't recommend this place.

  • Stayed January 2013, traveled with friends
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

8 reviews from our community

Traveler rating
    4
    1
    1
    1
    1
See reviews for
3
3
Solo
0
Business
0
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Any
English first
Smithfield, Rhode Island
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 27, 2013

Thank you to the staff at Hacienda Pinilla and especially the La Posada staff. Your friendly service made our trip special. The lovely property offered gorgeous beach and inland views. Our room was spacious and comfortable with a lovely outdoor space which allowed me to enjoy the mornings with the birds, iguanas, and monkeys. The only challenge was regulating the shower temperature. We played tennis most early mornings. Enjoying the beach and pool in the late morning and early afternoon. We walked to Lola's one day to enjoy a nice lunch on the beach while watching the surfers manage the waves. This fun space and menu was good for a vegetarian and carnivore alike.

The best part of this trip was the beach experience! This place offers truly energetic surf and gorgeous views!

Thank you Costa Rica!

Room Tip: Choose a room with an outdoor space to enjoy the wildlife!
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Normal, Illinois
Top Contributor
398 reviews 398 reviews
29 hotel reviews
Reviews in 137 cities Reviews in 137 cities
153 helpful votes 153 helpful votes
2 of 5 stars Reviewed March 15, 2012

Hotel is in a good location. Bed is good and firm. Bathroom poorly constructed. From here you can go to different type of beaches that is suited to your taste and liking.

Lots of animals to see if you walk around the huge propetry. You can hear the howler monkeys all over.

They have shuttle service and will even take you to the nearby Marriot for dinner at the Marriot restaurant.

Local restaurant is reasonable but gets overwhelmed when there is increased number of tourists.

Room Tip: Ask for the upgrade so that the door to the balcony will open and you can enjoy the outdoors sitting...
See more room tips
  • Stayed March 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Costa Rica
Top Contributor
70 reviews 70 reviews
35 hotel reviews
Reviews in 48 cities Reviews in 48 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed February 10, 2012 via mobile

This is the second time that I stay in this hotel and every time is better. We were at a suite (casita) and it is great, with a large fully equipped kitchen, dinner table and living room, also with a private terrace. The bedroom is great and so the bed.

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Costa Rica
1 review
5 of 5 stars Reviewed March 26, 2009

It was one of the best experiences in our lives. My new wife and I stayed for an unforgettable weekend. We will always remember the pristine beaches, great service at the restaurant, and good golf. We also enjoyed the horseback riding at the beach.
And it was a treat been able to be connected all the time to work through high speed internet service.
We definitively will go back again.

Stayed January 2009, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to La Posada? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about La Posada

Address: 12 km From Tamarindo 1 km of Hernandez, Santa Cruz 1234, Costa Rica
Location: Costa Rica > Province of Guanacaste > Santa Cruz
Amenities:
Bar / Lounge Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #5 of 7 Hotels in Santa Cruz
Price Range (Based on Average Rates): $$
Number of rooms: 59
Reservation Options:
TripAdvisor is proud to partner with Despegar.com so you can book your La Posada reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
La Posada Costa Rica/Guanacaste

Owners: What's your side of the story?

If you own or manage La Posada, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.