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All 9 Santa Cruz hotels

JW Marriott Guanacaste Resort & Spa Costa Rica: Traveler Reviews

4.5 of 5
Hacienda Pinilla, Santa Cruz, Costa Rica
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Ranked #1 of 9 hotels in Santa Cruz
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919 reviews from our community

Traveler rating
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    102
    60
    27
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Families
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Couples
419
 
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Business
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
1 review
1 helpful vote 1 helpful vote
“I should have documented better ...”
3 of 5 stars Reviewed February 1, 2013 via mobile

I just checked into the JW Marriott Guanacaste in Costa Rica ... It is a beautiful place . Unfortunately the room I have been given is not what the reservationist promised. I was promised an ocean-front corner, non-smoking room - with either a king or 2 double beds.
I am not in a corner room as promised and the staff and a new reservation contact are not going to get me into a corner room.
Shame on me for not getting it fully and clearly in writing - although the reservationist I just talked to said she confirmed what I was saying.
The staff here said they are too booked to resolve this issue (move me).
I'm going to post this and get on with what will be a lovely vacation !!!

  • Stayed February 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
Ask GoLonny about JW Marriott Guanacaste Resort & Spa Costa Rica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa Costa Rica, responded to this review
February 4, 2013
Dear Guest,

I regret not see this comment the same day that you post it.

I believe we couldn’t give you that room because wasn’t available. I will review this with our reservations manager since they are not allowed to guarantee any room or bed type.

I will appreciate if you are still at the hotel contact me for further assistance.

Kind regards;


Jesus Gonzalez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madison, Wisconsin
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
“Great facility, poor service”
3 of 5 stars Reviewed February 1, 2013

The JW is a very nice hotel - physically. It is well maintained, beautiful pool area, and nice clean rooms. Only downside is the beach which is pretty poor compared to Playa Avallanos just up the coast a few hundred feet.
The service on the other hand is lacking. During our stay we were delayed in checking in, didn't have our room cleaned one day, and had numerous incidents of not having the correct items brought to our room, or cleaned sufficiently.
The hotel looks like a JW, but is run worse than a courtyard.
I would also avoid eating at the restaurants at the hotel - overpriced (including a fee if you don't order wine/cocktails) and only average quality. There are a number of better places (Lola's for lunch, Deveena for dinner, Bamboo Sushi Club in Tamarindo) very close by.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
Ask Steven H about JW Marriott Guanacaste Resort & Spa Costa Rica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa Costa Rica, responded to this review
February 4, 2013
Dear Guest,

Thank you very much for your feedback about our service. We are working hard to improve and avoid this kind of situations with our present and future guests; I regret you have perceived that service during your stay.

Our customers are very important to us and we expect to have a new opportunity in the future to demonstrate the high quality in our service.

Kind regards;

Jesus Gonzalez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bel Air, Maryland
Contributor
14 reviews 14 reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
“Resort is great, beach is rocky”
4 of 5 stars Reviewed February 1, 2013

This JW Marriott is wonderful. The pool is the largest in Central America. The restaurants and bars are very nice as well. During our stay a Boa COnstrictor was found while we were at the pool. Very Exciting! The two issues i had with the resort was the bumpy roads getting there, (Costa Rica needs some infrastructure improvements) and the beach which had rocks jutting out of the sand. Until they get better roads i will not be going back to this resort.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask harvey p about JW Marriott Guanacaste Resort & Spa Costa Rica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa Costa Rica, responded to this review
February 4, 2013
Dear Guest,

We appreciate your comments about your recent stay at our Hotel. It’s pleasant to know that you liked the property and that you spend a nice time during your vacations.

Last year the Government sends a note to all the people in Costa Rica about the road been fix at the end last year and beginning this one. We are still waiting. Hopefully they are going to start this year.

I hope that you can come to visit us again.

Kind regards;


Jesus Gonzalez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salt Lake City, Utah
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“beautiful”
5 of 5 stars Reviewed February 1, 2013

We stayed here for five days and loved every minute of it! Our room had a perfect ocean view, I loved taking a bubble bath while watching the waves break on the beach. Food was outstanding, spa was heavenly, service couldn't have been better. It's not exactly near town but not a bad taxi ride either or arrange tours through the hotel.

  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask redfear about JW Marriott Guanacaste Resort & Spa Costa Rica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa Costa Rica, responded to this review
February 8, 2013
Dear Guest;

Thank you for share with all of us your wonderful experience at our Resort.

We are glad to know that you had enjoy every single time during your stay.

I hope that you have had the oportunity to see more about Costa Rica and this Guanacaste area since is very beautiful.

Kind regards;

Jesus Gonzalez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sacramento, California
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
“Marriott in Costa Rica”
4 of 5 stars Reviewed January 30, 2013

This hotel is lovely. It is very expensive. The food was very good as was the service. The rooms were very well appointed with JWMarriott standards, but felt we could have been anywhere in the world. If you are looking for '5 star American conveniences' this hotel has it. You could be in Hawaii or the mainland with the exception of the architecture. If you are looking for a cultural experience - look for a local hotel close in to a town. The beach at this hotel was not really swimmable as there were many rocks to navigate and the ocean is not as nice as Hawaii. So if you are looking to just sit in the sun; do nothing else and get waited on this could be a good get away for you. If you are looking to do something at night or absorb culture - look further.

Room Tip: Get a room in an upper floor for a view.
See more room tips
  • Stayed January 2013, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask claudia b about JW Marriott Guanacaste Resort & Spa Costa Rica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa Costa Rica, responded to this review
February 8, 2013
Dear Guest,

Thank you for your time to write this wonderful review.

We are glad you like it and I know all our readers appreciate your tips about what to do. But I want to add something; we are 20 minutes from Tamarindo which is the perfect spot i if you are a party person since you can find a lot of Bars and Night Clubs to have fun.

You can enjoy and relax with us during the day and have fun at night in Tamarindo. That is why we recommend to rent a car if you like to explore.

Kind regards;

Jesus Gonzalez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about JW Marriott Guanacaste Resort & Spa Costa Rica

Also Known As:
Jw Marriott Guanacaste Resort & Spa Costa Rica Hotel Santa Cruz
Jw Marriott Guanacaste Resort And Spa Costa Rica
Jw Marriott Guanacaste Resort & Spa Costa Rica Hotel
Jw Marriott Santa Cruz
Marriott Santa Cruz
JW Marriott Guanacaste Resort & Spa Costa Rica
Address: Hacienda Pinilla, Santa Cruz, Costa Rica
Phone Number:
Region: Costa Rica > Province of Guanacaste > Santa Cruz
Amenities:
Beach Business Center Fitness Center Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotels in Santa Cruz
#1 Romantic Hotels in Santa Cruz
#1 On the Beach Hotels in Santa Cruz
Price Range: $$$
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Exclusive beachfront property, adjacent to a world class golf course, featuring the largest pool in Central America and one of the best Spas as rated by the Spa Magazine. At JW Marriott Guanacaste Resort & Spa you will discover traditional Costa Rican warmth with world class luxury. Fast being recognized as one of the most magnificent in Latin America, this resort is located on the country's northwestern pacific coast, just 5 Miles away from Tamarindo and with convenient International access thru Liberia International airport. We offer the comforts and luxuries in an environment that is richly and authentically Costa Rican, designed for a family vacation or a couple getaway. Our 310 guest rooms provide a private haven of luxurious comfort with rich woods and fine linens. The resort is peacefully surrounded by the splendors of Costa Rican nature; with a choice of 3 beaches, equestrian center, 18-hole golf course designed by Mike Young and world classes Spa…will surely make your stay one to remember. ... more   less 
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