Costa Rica is well recognized for the warm service and beautiful locations. The owners are disgusting nasty, very rude people. Foreigners that came here with a terrible attitude and think they can mistreat people as they please. we where told to be there a Friday before 8:00 pm cause they close at that time. We ask them to wait for us unit 9:00 pm cause we needed to wait for one of us to come with the rental vehicle. We received a call about 9:00 pm with a very bad attitude, we were about 30 mins away. so we asked for more time even if we had to pay for it.
15 mins after that the owner (italian I believe) called YELLING, a very bad attitude demanding our exact location saying we were playing with them. (we had paid the reservation in advance)
He is very rude, disgusting person with no respect for customers what so ever.
We lose the money and decided to go somewhere else. We’ve found vacancy on the best western and they treated us like royalty. PLEASE DO NOT STAY HERE AND PASS THE WORD, people like this deserves no less than bankruptcy and should not be allowed to manage any kind of business.
- Also Known As:
- Bahia Esmeralda Santa Cruz
- Bahia Esmeralda Costa Rica/Guanacaste
- Official Description (provided by the hotel):
- Hotel & Villas Bahía Esmeralda has been recently constructed and is under Italian administration. It is located in the region of Guanacaste, in the North Pacific, only 3 Km away from Flamingo beach internationally known for it’s gorgeous beaches, for the it’s microclimate which is particularly favourable for all the aquatic activities throughout the year. The Hotel is surrounded by a lush tropical garden. A refreshing swimming pool is available for guests. ... more less
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