My husband and I stayed here during our Monkey Tours Costa Rica & Nicaragua tour. We arrived around 8pm and were greeted with delicious fruit juice and friendly staff. We paid for an upgrade of our room to have a view of the ocean. When we got inside our villa we were incredibly disappointed. There was sticky pink stuff on the inside and outside of the fridge which had attracted a bunch of aunts. Even though this was uncomfortable, we wouldn't be spending much of our time in the main living area anyway. The blinds on the bedroom were filthy with black marks, and some with pieces torn out of them. We set our stuff down, left for dinner in town, came back and realized there was a trail of ants all over the bedroom floor. I could literally see pieces of food and other objects moving across the floor as the ants carried things in and out. Took a shower, and the drain clogged so the water was to the very top of the ledge, about to spill over onto the entire bathroom floor. I had it at this point, but we were so exhausted we figured we'd just wait until the morning. We had asked for a spare pillow, that had been delivered while we were out at dinner, tossed onto a stained throw at the end of the bed. When I went to turn the pillowcase inside out a huge black bug flew out onto the floor. Then I started inspecting the other pillows on the bed and there were ANTS IN THE PILLOWCASES! We went to the front desk asking for a room change, but there was no one at the front desk to assist us, they were gone for the night. We saw a security guard by the pool and asked him, since he didn't speak English he called a manager who talked to my husband over the phone. They advised the security guard to let us into another room that was right behind the pool. This villa didn't have a king bed, but at this point we just wanted a clean room to sleep in. After we inspected the bedding - no bugs - very clean, we unpacked a bit and realized there was no working AC...luckily there was a ceiling fan and another stand up fan that we blew on us all night. High 90s in April in Costa Rica + no AC = sticky night with not much sleep.
The next morning after breakfast, we tell a concierge about our night. Her response was "I was expecting you. Everyone knows that room has no working AC, except for the security guard". She proceeded to show us 2 other villas...one right on the beach with a beautiful view that looked like it hadn't been cleaned in (I kid you not) weeks. There was a pull out bed with dirty sheets in the living room, a ton of dead bugs along the perimeter of the main living area, and at least 6 dead flying ants in the shower. As our goal was finding a clean place, we declined this villa regardless of the view. The next place we viewed had 2 bedrooms, one with a king and bathroom attached...the other with a double and a single bed with a bathroom outside of the room. She told us we could have the villa but she'd have to lock the bedroom with a king because we didn't pay for a villa with 2 bedrooms. We stated we also didn't pay to move rooms around midnight or sleep without AC, so she said she would talk with someone to see what she could do. Besides this villa with the ocean view, there were no other villas with an ocean view available with a king size bed. About 20 mins later, her answer was no because a family of 7 was coming in that very night to have the villa. I asked how a family of 7 would sleep in there and said "I hope you're not lying to me just because you don't want us to have this villa". Upon saying that she said "It's just too big for 2 people, you didn't pay for it". I asked who was in charge of making the decisions since the manager and owner were not on site. She said she was and eventually after a few more adamant expressions, we were given the villa with the 2 bedrooms. Everything seemed to finally be in place so that we could relax. We set some of our souvenir purchases on the counter and a wooden shelf and realized they became covered with what looked like baby termites. The rest of the place was clean from what we could see. That evening, coming back before we went out to dinner, we were greeted with a dead bat on the doorstep and a live bat flying around our villa. We went to the front desk asking if someone could take care of that while we were gone and immediately the one concierge became upset that we were in the entire villa and said "that wasn't supposed to happen. you can't have the whole place". In which I said "I'm not here to talk to you about this...I would just like the dead and live bats removed". We came back to every single light on in our villa, the dead bat still on the door step, and the concierge saying there was no live bat in the place. The next night, same thing, bat flying at our heads any time we walked into the main area of the villa - thank goodness it wasn't in our bedroom! Instead of asking for someone to get rid of it, since that hadn't done anything the prior night, we would just crouch down and run for the door every time we left or got back at night. For the last 2 nights there (we were only there for 3), we were either outside, away from the resort, or in our bedroom/bathroom because of our terrible experiences in the rest of the villa.
In addition, I got diarrhea from the water at the resort, even though 3 different staff told me it was potable. I drank bottled water and avoided ice everywhere else, so I know it was from this place. - take caution.
The beach was NOT something to visit. There was debris, including logs, rocks, stones, junk on the beach - we didn't even want to swim in the water because you couldn't see your feet when you went in up to your knees. The lounge chairs by the beach are dirty and in the grass with high grass growing around them. We walked to the town of Samara during high tide and at some places were were treading across almost waist deep water that connected to a swamp like area - I literally thought there could be crocodiles floating back there. Another member from our group saw a dead porcupine and someone else saw a syringe laying on the beach. After that we took a cab which is $6 each way into town to avoid the 45 minute walk through rocks to get to a place to eat outside of our resort.
We thought this would be the most relaxing part of our trip as every other day was packed full of activities, but instead we couldn't wait to go home and it really but a bad ending to our time in Costa Rica.
The pool was the only nice thing about this place - my husband and I pretty much spent 2 days hanging out by the pool, the one place we could relax.
There are plenty of other beaches to go to in Costa Rica - Samara is not one of them.
- Official Description (provided by the hotel):
- We are a hotel with fully equipped villas and deluxe rooms. We are located in front of the beach very close yo downtown Samara. ... more less
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