I'm currently staying in the resort with my family of 6. We have traveled a lot through Europe, and Asia. You have to understand that you are going to a 3rd world country, and look at your experience with that in mind. I'm glad to report we were not hammered with requests to see a time share presentation, but I suspect we are one of the lucky ones who fell through the cracks, even though we are here for 2 weeks. I read the reviews before we came and noticed they were under construction as far back as 2007. I wonder when it will stop because they start every morning at 7am. I see a HUGE waste of money when they are replacing neutral colored tile flooring with neutral colored tile flooring. If we were approached, the first question i would ask is why are they wasting all of this money? if I were an owner, I would be outraged at the waste I see. it just gives me a perspective of how they spend their money. With all of the construction since 2007, we seem to be the only family with a unit that has not been updated. Here's a marketing question, if you have a family of 6 staying for 2 weeks, don't you think they would be a prime target to sell a time share unit to? Don't get me wrong, Im VERY happy we were not approached (yet), but again it shows how poorly managed this place is. Another example is that it took 8 days, yes 8, to fix the air conditioning in the main living and kitchen area. The units in the bedrooms worked fine, and we spent little time in the unit so it was not a big deal. At first they thought it didn't work because the batteries in the remote were dead, really?? Then it was probably because the unit was out of freon. When I pointed out the unit did not have any power (hello is there anybody here) and told the the breaker trips every 5 minutes, they had something new to discuss. I finally demanded they change the breaker, and guess what, it worked!!!!!! I keep telling my wife I'm a genius but she doesn't believe me. By the way, there is a big hole in the ceiling too......... Again since we do not spend much time in the villa, it's not a big deal. Remember, 3rd world country.
Overall the food at the resort is very good. If you are expecting food like home, good luck. We are pleasantly surprised with the consistency of the food, and the incredibly friendly wait staff. They work very hard, and are under staffed. We are here during the rainy season (it rains 20 minutes every afternoon), and my guess is that the resort is 20% full. I hope they increase the staff before the busy season starts. As I said, the staff works VERY hard, but if you have poor management, then they are limited and overworked. The service staff (with the exception of Michael the bar tender) are AMAZING, and I cannot say enough great things about them. Michael is just a jerk and jerks are in every crowd. I'm not the only guest with this opinion of Michael.
There are only 2 restaurants here, and the "premium" one is only open 4 days a week. You only get 2 "passes" a week to eat here, and you have to make your reservations by 8 am to get a table in a restaurant that is NEVER full. In addition, we have been here for 10 days, and the ala carte menu has not changed. What's going on with that? Oh, and by the way, there are only 3 choices for appetizer and dinner, and 2 for desert. We also were served only 1 glass of wine. Maybe it was because of all of the great staff working here, Michael the jerk was our waiter.
Overall our experience was acceptable because we are here to spend time together, and a vacation is what you make of it, not the accommodations. Being experienced travelers (our youngest is 7 and an amazing poker player, won 2 of the 6 tournaments we played) we are able to look past the totally crappy management, appreciate the wonderful staff, and ignore Michael the jerk. What I am saying here is if you get a good deal, you have to understand you always pay for it somewhere. Here it is bad management, and a 2 out of 5 for accommodations. You make your own holiday, don't let Michael the jerk, or poor management spoil it for you.
One last note, all of the beaches in Costa Rica are public. You will find plenty of sharks circling you trying to sell you a time share. The best trick I've seen so far is what we the customers call "the coconut." They will approach you with scratch off cards (one for each adult). Amazingly, one of those 2 cards (usually the lady) will get 3 coconuts! WOW your a winner!!!! Then they say that only 1 of 1200 cards has 3 coconuts, and if you come with them they will treat you to lunch, if you listen to a presentation................sounds good right? We must have had the best luck because every couple we met got 3 coconuts!!!! This is so amazing I should go buy a lottery ticket and spend the night at the casino!!!!!! They work the ladies by telling them that the young lady or young man who gave you the card gets an extra $50 in their paycheck that week if you come for lunch. I know the ladies just want to help the poor girl get her extra $50. Knowing the scam we played along. We negotiated that the 90 minutes of our time started with lunch. As soon as we sat down, I took out my phone, put the timer on 90 minutes, made sure the young lady trying to sell us saw the timer and announced that the clock was ticking!! We leisurely ate lunch (we were 6), which left about 50 minutes of presentation time. Every 10 minutes during the presentation I pointed to my timer to show them how much time was left. We spent a lot of time agreeing that there is money to be made here, (we were being sarcastic of course) and decided that it just wasn't for us. I must say though the lunch was very good, and during the presentation I let my kids ask as many questions as they wanted. In the end they were very happy to take us back to our "resort." It was nice to see another beach and get a free lunch. I'm also the guy by the way when I'm called on the phone by some marketing dimwit will tell them I'm in the other room and if they can hold on for a minute that Mr. C will be right with them. Then I return to whatever I was doing asking them to hold on please..... I figure the longer I can keep a telemarketer on the line, the less time he or she has to bother someone else.
I hope this was helpful, remember that vacations are only as fun as you make them. So come on down, have some fun, and torture a timeshare rep!!
On a good day this is a 3 star resort AT BEST. The villas are up very steep hills and the shuttle ru...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.