We used Swiss Travel for our transportation between hotels and airports during our Costa Rican vacation. I would not use this company again unless there was no other option. When booking the vacation, we were told how long the drives would be between locations, but when we were actually on the road, the drive time spent in the van was more than DOUBLE what they had said during the booking. This was the case from San Jose to Arenal, from Arenal to Guanacaste, AND for Guanacaste back to San Jose. We would have planned our vacation differently, had we known. Also, they changed the pick-up times on us from both our hotels, the night before every transfer, which caused us to have to switch our activities around.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
May 7, 2013
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Thank you for taking the time to provide your feedback regarding our services. I certainly disappointed that your experience was not all that it could have been.
We truly value our customers and appreciate their feedback. It is important to Swiss Travel to know when our customers are not completely satisfied. It is through their feedback that we are able to monitor our services to improve the customer experience.
Swiss Travel are committed with our mission: “With the Accent on Service”; therefore, your insights are very valuable to us.
We appreciate if you can send us your email address, full name, the trip date and the hotel from where you did the reservation in order to provide you an answer. Please send this information to firstname.lastname@example.org
Once again please do accept my apologies and I do hope that the remainder of your trip to Costa Rica was most enjoyable.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.