The resort and staff are very nice and will drop what they are doing to help you. The room was beautiful but king beds are hard to come by. I got sick with a stomach virus (so they say) and many others did too. The doctor at the westin has no idea how to properly insert an IV and used the biggest needle to do so. It hurt for duration of my two hour stay in the office. Completely ruined my trip for 4 days. Doesn't seem like they use chlorine for the pool either.