First things first - if people have complaints about this resort, they must be ridiculously picky. My husband and I just returned from our honeymoon, and we had an absolutely amazing time. I'm normally not one to write reviews for places, but The Westin deserves it.
Arrival: I was in contact with the staff via email before our trip and they were SO helpful. They upgraded us to the Royal Beach Club and had a dinner reservation made for us for our first night. We entered our room to find chocolate covered strawberries and a bottle of wine. Our daytime concierge, John, knew our names after us telling him once. He had dinner reservations made for our entire stay within an hour of us being there.
Room: We were in RBC Tower 2, Room 2201. Awesome rainfall shower head, big bathroom, king size bed, balcony looked out onto the walking path (trees, animals, flowers, etc.). RBC gets premium liquors in the mini-fridge, refilled every day. I've seen people on here complain about room service being slow - yes, it generally took 30-40 minutes, but I don't think that's unreasonable to have your food cooked and delivered to you!
Staff: From the moment we arrived, the staff was amazing. Shout-outs to John and Bergin (our concierges at the RBC) and David at the pool. These guys made our stay AMAZING. Always friendly, always helpful, always attentive. Bergin even surprised us one night with champagne, flowers, candles, bubble bath. Every morning, there were guys cleaning out the pool by hand.
Food: We tried all the restaurants, and our favorites were Bamboo (asian fusion) and Las Candelas (latin). Of course, there were things we tried that we didn't love, but all around the food was fantastic. If you stay at the RBC, do yourself a favor and go to Faisanella for the buffet breakfast. It's fantastic. (Breakfast and lunch at Faisanella only available to those staying at RBC).
Excursions: You've read it on all the other reviews here, and it's true - Erik Garcia on the beach is the man to see for excursions. We did the horseback riding/ziplining and Rincon de la Vieja volcano tour with Carlos and it was awesome. Did the catamaran sunset snorkeling cruise through Lazy Lizard (arranged through Erik) and had a blast. Drinks, food, fish, beautiful sunset. Did the river cruise the last day of our stay and saw monkeys, crocs, birds, etc. Erik also sent us to his wife, Gigi, who gives massages right on the beach. Husband and I each got hour long massages for $20!
Overall: Amazing trip. I read Trip Advisor reviews for months before our stay, so I hope that this review will help those of you doing the same thing I did. We couldn't have asked for more for our honeymoon. It was so hard to come back home. Thanks to The Westin for making our stay unforgettable!
Upgrade to the Royal Beach Club. Concierge, adult-only pool with drink and food service right at yo...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
May 22, 2013
Dear Dana Z,
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Thanks for taking the time to share your experience with us, we really appreciate it.
We are happy that you and your husband had a great time with us! All our staff is committed to providing to our guests pleasant experiences, and this kind of reviews are our best reward.
Hope you can visit us again soon.
Warm regards and pura vida!
Zasha Perez Gallardo
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.