I hardly know where to start with what I have to say about this place. No doubt it is a gorgeous resort. I know that there is a major cultural differences between Costa Rica and the USA. However I expect the management to stand behind a name like the Westin. I feel like management should be training their staff to be far more accommodating, consistent and overall just better communication between them and the staff, then the staff and its patrons. We where here for a wedding and apart of the wedding party so we have had this reservations paid for months in advance. We arrive and they asked for a card for incidentals. Unknowing we handed them our debit card, while other people in our party where told they couldn't use debit cards, only credit cards. Therefore withdrawing $1500 out of our account which 5 days later is still not replenished after we cancelled and had the hold put onto another credit card.
The first day we arrived it was after 4:00 pm and couldn't eat at a restaurant because we didn't have reservations which basically you have to make the day before or first thing in the morning if you wish to be accommodated. That's fine we ate at the buffet. However they let one friend into the dining room who was wearing a tank top but then denied another friend who was wearing the same thing. We watched the same thing happen with two people wearing hats. The other thing I found silly was the last night we where there was all of us had booked reservations at the same time and place and when we asked to have the tables put together they refused to help us. As I write this I know it sounds trivial but again we paid a lot of money to be here we should be accommodated accordingly.
I will say this. Every single meal I had was delicious. The cocktails weren't too shabby either.
Now on their website it does say each room can have two garments pressed complimentary to the guest. When I had mine sent down the attendant couldn't speak any English we couldn't communicate what I needed done. However I found it very pleasing that he called someone to communicate with me the steps that needed to take place. However at the end of our trip we where charged for this service because again the person at the desk had no idea what was offered on their website and couldn't be bothered to bring over a manager. The only reason I didn't push is because it was a low fee to have my garment pressed.
As for the wedding arrangements. Wow. Someone needs to brush up on their organizational skills. The night of the rehearsal the wedding planner didn't arrange anything for the rehearsal causing the entire wedding party to have to wait for an hour to be seated together at the buffet.
The next day the groomsmen tried to arrange to have beer and some other refreshments sent to their room while they where getting ready only to be told there was a limit and and again no accommodation made toward the fact that it was a wedding party... Ehh hem getting ready for a wedding that everyone again spent a significant about of money on.
Upon the entire group meeting in the lobby the wedding coordinator cut off the bracelets everyone is required to wear during the duration of the stay. She didn't give them new ones which made it so they couldn't receive drinks and such after the wedding was over. The shuttles where supposed to start shuttling everyone down to the wedding site at 3:45 and didn't even start until 4:15 when the wedding was supposed to start at 4:30. It is my expectation that you have a set amount of shuttles ready for this type of situation. So while the guests where trying to get to the wedding site other guest where just coming up and taking shuttles interrupting the flow of the guest trying to get down to the wedding site.
I also found it in poor taste that even though there DJ had some complications and caused the reception to start on time the management still shut everything down at 10 even though it wasn't near loud enough to disturb guest in their rooms.
Overall as I said my complaint is not the staff itself but of the management because it is my belief that these indiscretions is purely a symptom of poor management.
I will not deny this property is beautiful. The food was good. I enjoyed the 24 hour room service as well. The pool (although intensely warm) was large and a lot of fun. I also had a manicure and pedicure. It was more reasonably priced than I expected and the salon had a peaceful atmosphere. I almost fell asleep! I also loved the private beach access. A large group of us dipped in the ocean around 430 and where not prepared for the intense current and it drops off quickly so a whole group of us where almost taken out to sea! So be careful! Thankfully there is a guard to make sure you don't go out there at night time!
I don't wish to write this review to discourage anybody from visiting this place but I do hope that management takes note and works on ironing out the fine details.
- Official Description (provided by the hotel):
- The Westin Playa Conchal is an All Inclusive eco-friendly retreat, located between the exotic forests and unspoiled beaches of the North Pacific Riviera of Costa Rica. Our secluded vacation spot is a perfect balance between unrivaled luxury and local culture, giving our guests an unforgettable vacation experience. Our All Inclusive experience includes all meals, drinks, use of our fitness center and kids club as well as entertainment options including non motorized water sports, daily activities and nightly events. The resort also offers an adult only all exclusive experience at the Royal Beach Club where guests have access to a private pool with concierge service. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Media 8, Inc., Booking.com, Expedia, BookIt.com, Amex, Hotels.com and Priceline so you can book your The Westin Golf Resort & Spa, Playa Conchal reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- The Westin Resort And Spa, Playa Conchal
- The Westin Resort & Spa, Playa Conchal Hotel Playa Conchal