My family and I just returned home from a one week vacation at this resort. We have been to other 5-star all-inclusive places so for the price that we paid, we were expecting a beautiful location, lodging (we opted for a junior suite with family services) and great food at a variety of restaurants of our choosing. The place is indeed very beautiful and the staff that work at the resort in housekeeping and in restaurants were wonderful but we were very disappointed with the restaurant set-up. Do not expect to eat where you want to eat and many times, you will call for a reservation and they will tell you they are full. Notice how the restaurants are only half full when they tell you this- we think there is a staffing problem either in the kitchen or in the service department. The food is good but not what we expected- very ordinary and with long waits at the table to get served and receive your food. Too often, the orders got mixed up or they got too busy with private parties on location. The buffet restaurant, Mitra, is like Club Med, like a camp mess hall.We didn't mind this for breakfast or the occasional dinner but we wanted something better for dinner and we paid for choice! The best restaurant was Cauri for French food- we went there twice. We hope that you don't mind putting up with large groups of business people who show up on incentive trips- the beer starts flowing at 10:00 am and the noise and rowdiness continues until they leave the pool before dinner (only because the pool closes at that time!). For excursions, book ALL your trips with Erik Garcia, who is waiting for you just outside the gate on the beach. He is honest, reputable, experienced and one really nice guy! He will give you the trips you choose for half of what the hotel travel rep is asking and without all the intimidation and threats about lack of insurance and all that nonsense from them, which really turned us off. Erik will only set you up with what you want and with no hassles. Truthfully, Erik made this trip worthwhile because the resort certainly did not, at least not for this kind of money. The Westin, it seems to us, has some growing up to do. While we loved Costa Rica and the many wonderful people that we met, we will return another day but stay elsewhere.