Pros- Loved the rooms. They were clean, large and beds were super comfy. I also enjoyed the pool area, there was always plenty of chairs and a swim up bar.

Negatives- Lack of Beach area. My husband and I walked to the beach the first day we got there and quickly noticed the large sign giving warnings about the beach. As soon as you step foot on the beach, you are literally attacked by vendors. I hated not being able to enjoy the ocean. Also the food, it was about the same as I've had at all-inclusive resorts which is not great (except for Sandals which I love).

*We sprang for the $39/person upgraded dinner one night and was TOTALLY worth it! The best food and service we had while there. Plus the view was great over an infinity pool

Family and I just returned from the westin hotel Costa Rica.Although rooms are clean and people are very friendly,the service leaves alot to be desired.There was a tremendous lack of communication and very annoying mistakes that seemed to be a constant.When you order room service for three,they bring you one fork,and forced to call back each time to correct.Orders were usually wrong.You are forced to make reservations well in advance to eat,I emailed the week before and unfortunately they made mistakes on the nights I had reserved I always showed up an hour late even though I had written confirmation of those times..If you call and leave a message for someone to call you back ,you have to continue to call as messages are not passed on.Found this very frustating and aggravating.There is alot of competion for the excursions and the best person to go to is
Eric Garcia who stands outside on the beach and he is great.HIs service is great and he is cheaper.On the Westin's premises their person was constantly after me and even threatened me that if I did not go with hotel's person it could be very dangerous.This is all nonsense.Food at the hotel is average, except for the cauri which is good.Had a good time with things to do in Costa Rica as weather was beautiful,but the hotel is certainly not five stars when it comes to service.

This was a wonderful place to go. The reservations could've been better. We could call after 8:00am to make them for that evening and called at 8:08 and they were all full on a few different occasions. So we ended up with room service a lot.
We used Erik from Trip Advisors on the beach instead of through hotel and he was GREAT! Awesome Excursions/half the price!!

Words can not describe how fabulous this resort is! My husband and I brought our 7yr old son Feb 10-17....and the Westin Playa Conchal had it all!! First of all, the grounds are spectacular; from the soft, rolling hills of the golf course, to the views from the lobby and the landscaping - amazing....not to mention the gorgeous pool and beach. The Westin's modern and simple dark-wood decor is so refreshing as compared to most other resorts who drench their buildings in peach and flamingo pink paint reminiscent of the1980s! Our unit was in building #39, so we were in close proximity to everything, including most of the restaurants, pool and beach, shops and spa. Getting around was easy - the golf cart shuttles passed through regularly if we needed to get up to the main lobby. But you want to walk around here to experience the beauty! The staff could not be more accommodating or attentive. They were polite, always with a smile, and very hard-working. We opted for the Family-Concierge package which gave us a exclusive area at the pool with specialized service all day long. Selena and Valerie were so attentive and a pleasure to know. We loved Valentine who took amazing professional shots of us thorughout the week to create visual memories we will have forever. The Westin Kids club was great for our son, and they really got him engaged with activities from exploring the wildlife (iguanas, coatis, howler monkeys are everywhere) to a bonfire, crafts, etc. Rachel was his favorite! The activies crew was super as well, and with Victor's coaching, our 7-yr old son came in 2nd place in the ping pong tournament. All of the activites staff members were great - they managed to get people involved without being too pushy. I really enjoyed the coffee class taught at Britt. - learned a lot and enjoyed the tasting. Swim up bar was awesome - they started preparing at 8am and were there until about 8pm every single day. Food throughout the resort was great - French, Asian and Latin cuisine, as well as Italian, Mediterranean (our fav). And, we were really impressed with the Mitra buffet.- top notch quality food and nice, diverse selections for breakfast and lunch. We even had a very nice dinner there one night after an all-day excusion. Food service staff was great - I wish I could remember everyone's names - they were all so wonderful! We opted for Swisstravel tours (the one affiliated with the resort) for our Mega-Combo tour, which consisted of ziplining, horseback riding, hotsprings, etc.) and we were not disappointed! Perfect weather in the 90s with bright blue skies all week!!!!!

One suggestion - have a fresh fruit bar accessible throughout the day - unless you are sitting inside a restaurant or ordering room service, it is very hard to order a plate of fruit to snack on.

We want to plan our next trip to Westin RIGHT now for next year. Not kidding - I woud live there if I could.