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“Not so great stay at this Westin! It's not PURA VIDA” 2 of 5 stars
Review of The Westin Golf Resort & Spa, Playa Conchal

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The Westin Golf Resort & Spa, Playa Conchal
4.0 of 5 Hotel   |   Playa Conchal, Bahia Brasilito, Playa Conchal 232-5150, Costa Rica   |  
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Hotel amenities
Ranked #1 of 3 Hotels in Playa Conchal
Chagrin Falls, Ohio
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
“Not so great stay at this Westin! It's not PURA VIDA”
2 of 5 stars Reviewed February 16, 2013

We are used to great Westin Hotel, Hyatt and Marriott hotel service and comfort. This is why I booked this hotel on our last leg of travel in Costa Rica. What a disappointment this was for us! We booked a Royal Beach/King Size room, which was at the K1 building and is called the Royal Beach Club. This building is by far not on the Beach as it sounds and one of the highest nightly rate with all inclusive. The building is constructed as two U-shaped segments of rooms with three floors, a courtyard and a fountain in the middle, an open exit/entry on each end and one large roof over all of it. The fountain makes a loud waterfall noise and creates an amplified echo within the building. In addition, on each floor there are large and old Ice machines, which are noisier then the fountain and ad substantially to the noise amplification. I requested a quiet room since I am a light sleeper. The first night they had everything on, fountain and Ice machines. It was a horrific unbearable night for us. We called the front desk and were told that they send someone over to fix it. Nothing happened. In the morning I discussed the situation with the building manager. As he promised, they turned of the fountain at 10 PM that night. It got somewhat better that night, but still major amplified noise due to the rumbling old Ice machines. Another restless/sleepless night was following. The third night the same. The next day we met some couples from Canada which also had their rooms on the second floor just like us, who also complained about the noise and said that they have a hard time sleeping. We were talking to the manager again about the situation since we were a larger group now. The manager finally agreed to turn off the Ice machines at 10 PM and turn them on at 8:00 AM the next morning. The fourth night we finally had a good and deserved rest. I know that some people had good luck with the food, but in our experience there are only three restaurants we had good dinners. That was at the Buffet, the Italian and the Mediterranean restaurant. The service in the restaurants were at best average except at the Italian and Mediterranean restaurant where we had great and friendly waiters to whom we gave good tips. What we observed is that people do not normally give tips at the all inclusive. It's the chicken and egg situation, service first or tips? In general, we would never go there again! Price - Value, comfort, service isn't there.

Room Tip: When you book a room, stay away from K1 Royal Beach Club. I don't know how the noise level is in...
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  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,179 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (860)
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English first
Ottawa, Canada
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 15, 2013

We stayed at the Westin Playa Conchal from February 7th-the 14th 2013. We had been looking forward to our sunshine getaway and the Westin and Costa Rica did not disappoint. From arrival to departure everything and everyone was outstanding.

The Westin’s buffet and restaurants are delicious, Spirula pizzas and ravioli is fabulous for lunch. The resort grounds and golf course are well maintained, the pool is huge and never crowded. The open concept rooms are beautiful and large, with a raised sleeping area and a furnished terrace overlooking the landscape. Monkeys, coatis, birds and iguanas roam freely throughout the resort and golf course.

To experience the true Pura Vida we followed recommendations and headed straight to the beach upon arrival to finally meet Erik Garcia, John Rodriguez and the rest of the famous blue shirt crew. From our first welcome handshake to our farewell hugs these boys made our stay in Costa Rica a memorable one.

Day 2- The Palo Verde tour with Rigo Suave. A drive thru villages, farms, sugar cane and cantaloupe fields to arrive at the river for a boat tour to be with monkeys, crocodiles in a perfect wildlife setting.

Day 4- A guided ATV tour thru villages, beach towns and farms to Congo Canopy zipline tours, 11 ziplines and drop bridges thru the forest with Howler Monkeys relaxing in the trees. On the ATV tour back to Playa Conchal we stopped for lunch at a local beach restaurant for cerveza, nachos and fish tacos.

Day 6- Out on the El Dorado for a day boating on the Pacific. Fishing, spear fishing, lobster fishing and, an unexpected whale watching experience with Captain Hugo and Havi.

Muchas Gracias to John, Erik and the boys for our Amazing Costa Rican Adventures.

Many thanks, to the Westin and to their always smiling staff for our wonderful accommodations, delicious meals all around great experience.

This was a wonderful, relaxing and exciting holiday and we are already planning our return to beautiful Costa Rica.

PURA VIDA

Michael and Danielle

Room Tip: We had a 2nd floor bungalow in the 30 block which we considered perfect location. A short yet beauti...
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 13, 2013

Stayed at the Westin Feb. 4 to the 11th. Beautiful place, good food, ok beach. We did not book the Royal Beach Club and kind of regret it but the standard room was very nice. We emailed the hotel before leaving to book our restaurants and that worked out great. The Buffet is just ok, not a huge selection but food was decent.

Booked the river cruise tour through Eric Garcia and it was fun and no problem, i would recommend Eric. Our friends were were traveling with also booked massages with Eric's wife down the beach and they were satisified with them.

Night life was very quiet but that's ok by us. Beach was quiet also, don't expect to be playing beach volleyball or get served drinks on the beach as it is a public beach. The beach vendors were persistant but not annoying. not many people on the beach and don't expect nice umbrella's already waiting for you but the hotel staff will setup chairs and umbrella's for you if there are any umbrellas left(get there before 10am). The hotel will loan you boogy boards for the surf but it's really only good if you walk down to beach to the right. you can also get sea kayaks from the hotel but i really wish there was some catamarans for sailing. Snorkling is not really worth it.

Walked down the beach to the small town of Brasilito, souvenir shops were overly expensive and we got better deals at the hotel. Picked up some beer and Smirnoff Ice at the local grocery store to walk around with and it was cheap and cold. Restaurants looked good and we stopped at the Langosta Loca for Lunch. Food was good there but be very careful to check your bill. The table next to us complained about being overcharged and when our bill came we were also overcharged. The owner was extremely pleasant until we complained and then he turned almost nasty.

Overall great vacation for the price we paid, we got a bit of a deal compared to what looks like regular rates.

  • Stayed February 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WPCManagement, Manager at The Westin Golf Resort & Spa, Playa Conchal, responded to this review, February 15, 2013
Dear Mark V ,

Thank you for posting this nice review of our resort and its surrounding area! I am very pleased to know that you found the facilities and food to your satisfaction and that you felt this was a great vacation!

As you appreciated, we strive to create an uplifting yet restoring ambiance: you might not find a raucous or strident nightlife, but a more inspiring evening mood, where you can live fully and feel good; our pier-inspired Abalone terrace is magnificently suited to indulge in Costa Rica’s amazing night weather, which is open until 2:00 am, whilst our evening show is programmed from 9:30 to 10:30 pm and is well paired with our Astrea bar which closes at 12:00 pm.

As I mentioned in another post, regrettably we are restricted by law to offer more or better services at the beach than what we currently do. As a law abiding entity, we are not able to provide better facilities or services in this area.

Muchas gracias,

Victor Gomez
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 13, 2013

From Front Desk arrival to Departure it was a great stay. Property is well maintained with
excellent staffing. After an Ok but at times dissappointing 1st week at the "Accidental Papagayo" it was a treat to enjoy the Westin Jr Suite rooms , Restaurants, Enormous Swimming Pool and Pleasant service. A bit more money but worth the extra! Our travel agent Uniglobe had booked the wrong arrival date for one couple of Three, and the 3rd couple of our group did not have a room.(The bride and groom). Tim at the Front Desk calmly managed to correct it and get us all close together.
~Shuttles holding 6-8 circulate constantly. We never waited more than 2 mins until another
was coming along to take you where you needed to go.
~Rooms were 8 plexes 2 up and 2 down in the Front and back. Very Clean,quiet, spacious, and modern, with raised open bedroom and outdoor terrace veranda. Very comfortable beds
with a selection of pillows. Anything you need is a phone touch away.
Had some shirts stained with sunscreen. Called for Laundry service. They were there in
5 mins to pick up, and the cleaned pressed warm clothes were in the room the next morning.
~Buffets were good with nice selections and variety. Well presented .
6 Restaurants for reservations had good food and service but I would note that the decor
was not very authentic for French Styled restaurant. Also it would be nice to have French house wine in the French and Italian house wine in the Italian.
~Pool was fantastic with plenty of Sun chairs and shade chairs, Pool and swim up bar
were great for excellent drinks.Good variety.Slush, blender concoctions, cold beer .
Eugenio does some nice airbrush portrait art by the towel shack. Nice momento. Staff around
pool kept it clean and would interact well with kids and guests.
-(after about day 3 a convention group of about 300 arrived. Staff set up facilities, reception dinners etc and didn't skip a beat accommodating everyone.)
~Room Service was efficient. I think it was maybe 20 mins.
(Breakfast bacon seems to be a strange composite of meat /fat pieces compressed cured and sliced to resemble Side bacon.) Also nice to be able to order a Filet with mushrooms, wine
dessert... and dine in if you like. . 40 mins. at prime time dinner time.
~Beach was nice with sandy coral. Agressive waves breaking on the beach can toss you
up the beach or take you back in with a scoop full of sand in your shorts. Clean and good for walking.
Tamarindo beach is not far down the coast and good for surfing.
~Golf 120 for twilight with Taylormade rental clubs, cart . VERY Hot .I like the heat
but it drains you . 4 waters , 2 beer and a gatorade just evaporated over 9 holes. Needed more for the back nine . Greens were nice and fast. Good inland layout but was hoping it would have been more ocean side.
~Evening entertainment was a little average for a couple nights and not well attended when
we were there.
Overall great relaxing week and would definitely stay here again without any qualms.
Staff always were accommodating and lots of staff were always busy cleaning grounds,and even garbage receptacle covers were removed for cleaning. Good attention to details

Room Tip: honestly all rooms appeared consistent and you could get a shuttle to go anywhere. It was a good l...
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 12, 2013

this was a wonderful vacation all around. hotel was gorgeous, staff was friendly, food was delicious (everything was fresh), pool not crowded, easy to get chairs. weather great. town of tamarindo about 20 minutes away. met nice people, would recommend. our room was in perfect location. easy walk to beach, pool, shops, restaurants and theater. shuttle vans available also. enjoyed the spa as well.

Room Tip: we were thinking about booking a room in the royal section for adults only but did not. heard other...
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ontario
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed February 11, 2013

We stayed at the Westin Golf and Spa Resort from January 28th to February 4th 2013. We were two couples and overall we enjoyed our vacation.
Grounds: the grounds are beautiful and well taken care of. Its a very big resort but they provide a shuttle to get around which is very nice.
Rooms: rooms are clean and the bed is VERY comfortable. The shower is a little silly. There is no door so water leaks everywhere. Be careful.
Pool: the pool is huge and well cleaned. We never had trouble finding a lounge chair either
Beach: the beach is just ok. The waves are really big so it made it a little scary to swim out far. Locals are permitted on this beach. They drive up and down the beach area in their cars and ATV's which disrupts the tranquility. Locals also have booths set up to sell keepsakes.
Food: we didn't starve. Plenty of choices but some members of our group found it difficult to find items that they could enjoy. I found the food good but just remember its not Canada. I found the system to make reservations for the a la carte was a pain. You could only call in your reservations between 8am - 4pm well.....I'm at the beach at those times and if you try to call before leaving your room for the day, well....good luck because the line is busy.
Weather: Its HOT. Loved it and it never rained
Staff: the staff is helpful and friendly
Golf: the golf course is beautiful and worth using
Entertainment: we found the entertainment BORING. But keep in mind there is a disco for those who like to party. We were in bed by 10pm most nights.
Room service: was very good but took a long time to receive our food. It must have been a busy morning for room service orders.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WPCManagement, Manager at The Westin Golf Resort & Spa, Playa Conchal, responded to this review, February 13, 2013
Dear Red010,

I want to express our gratitude for sharing this great review of beautiful Costa Rica!

I am very happy to know that you really liked our grounds, services, the room (and our delicious and Westin-own Heavenly Bed!) as well as the service and attentiveness of our staff.

As you could ascertain, beaches in Costa Rica are public and can be enjoyed by everyone, tourist or local. Indeed, the down side is that some of these are not as tranquil as certain people might like; yet domestically, it is a well perceived and highly appreciated right.

As per the difficulty for some members in your party in finding enjoyable food options, please do not hesitate to share these directly to me at my email. We strive to offer vast options to our guests with varied menus at our five themed restaurants plus a daily themed dinner buffet.

Again, thank you for all your input and insights!

Quedo a sus órdenes,

Victor Gomez
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 10, 2013

My wife and friends of ours visited Westin Playa Conchal and just loved our stay here. I am structuring my review based on the following dimensions:

Hotel Facilities and Condition

Lobby – our first impression of the hotel was great. It’s a beautiful, well-detailed reception with rustic fans, marble and an excellent use of mahogany wood. There is tons of seating from outdoor furniture to latin-esque coffee tables and couches. There is also a bar and a restaurant.

Swimming Pool – the swimming pool is quite large with a swim-up bar, kid’s pool, basketball and volleyball net. The water is warm but not warm enough in my opinion and the integrated hot tub is just a few degrees warmer than the pool. They boast having the largest pool in Central America, not sure why this matters but it is a sizable pool. Be aware that if you want a good seat by the pool and shade you better drop off your towel to secure the chairs by 9 am or else you’ll be relegated to the back.

Bars – there are a number of bars including the lobby, swimming pool, disco, and some other restaurants. There is no bar on the beach. The only thing I really drank there were virgin pina coladas and Pepsis so better see other reviews for bars. My friends who did order wine found the replenishing of empty glasses quite slow and thin so something to note.

Restaurants – all the restaurants from menus to design were immaculate! See below for more info on food.

Rooms – we all agreed the rooms were impressive with marble floors, a daily mini kitchen with drinks, beautiful bathroom and a chic elevated bedroom area.

Wi-Fi – You can pay $13 every day for Wi-Fi in your room or get it free in the lobby, just have to bring your own connected device. I would rate the connection as excellent.

Size – the hotel is quite expansive with a number of facilities. There are a number of shuttles pickup trucks with converted truck beds into couches that pass throughout the grounds always willing to offer a ride. You will indeed require a ride, at least sometimes, especially going to the lobby as it is an arduous incline walk and is dark at night. You’ll find a number of other reasons like rushing for dinner appointments, sun and heat fatigue, etc.

Shops – the hotel rents out space for some nice little shops including a great Costa Rican coffee shop. Note the prices at the clothing stores are quite high so try not to forget anything. There are also some artisan merchants selling Costa Rican artifacts and souvenirs. We bought a beautiful rosewood bowl from them for $30.

Onsite wildlife - be prepared to see vultures, iguanas, raccoon, monkeys, exotic birds, herons, swans and coatis.

Service

At our arrival we were welcomed with delicious mojitos, a warm welcome, and easy and quick check-in. The lobby staff were great for the most part with an earnest attempt to aide in a situation, provide helpful information or even take pictures. The shuttle staff were always enthusiastic about providing a lift whether short or long. The bar staff were as efficient as possible in making our drinks but be prepared to wait in some cases as line-ups build. The restaurant staff including hostess, servers, bus boys and food preparers were exceptional and conversational. If I rated the service at the hotel I would give it 4.5 to 5 stars.

Food

Breakfast - the food was nothing short of amazing and equivalent to 4 star dining and sometimes higher (based on Toronto restaurant standards)! The morning buffet is pretty elaborate with a selection of breads, eggs, meats and the freshest local fruits and juices.

Lunch – for lunch there are a few options including the buffet with more lunch-style foods like tortillas, fish, hamburgers and the sort. Also, there is a pizza restaurant that made good pizzas, pastas and desserts. Caracola is a great spot too, try the ‘Especial’ which is a Costa Rican cuisine.

A la carte restaurants – there are French, Italian, Mediterranean, Latin and Asian restaurants that are all better than each other, so hard to pick a favorite! Advice: book all a la cartes restaurants as soon as you can if even you are not a 100% sure you’ll want to go as they’ll get booked quickly.

Room Service – room service is included at no cost and is decent. I say decent only because the food will not as hot or fresh as the restaurants.

Beach

Sands – the sands are white sands (maybe a little beige at times) but soft on the feet so no need for sand shoes. In fact, the roughest sands are at the beach entrance. You’d be well advised to continue left about 500m and on to get the best sands, most private area of the beach and least noisiest part.

Water – well, it’s the Pacific so expect it to be salty. The water is somewhat clear but don’t expect to see the seabed from the top, still it is amazing. The waves have a little bit of an undertow so I wouldn’t recommend babies or young children swim the ocean.

Excursions

The best part of Costa Rica is indeed its eco-tourism and there is certainly no shortage of options. Here are the excursions we decided on. (Note: Arenal was prominently recommended but required a 4 hour drive each way plus almost 8 hours onsite so we decided against it for this trip, maybe next time).

Erik Garcia – As recommended by many TripAdvisors reviewers we met with Erik. You should know there are largely two options for excursions at the hotel including Swiss Tours (endorsed by Westin) and Erik and his crew whose unofficial office is the other side of the entrance of the beach. We chose Erik for the Palo Verde and Ziplinig excursions and Swiss Tours for the Sunset Tour. Swiss Tours will claim they are better for insurance reasons, service and being better than Erik. That is simply not true! We found Erik cheaper, offered better service and more informative than Swiss Tours. Also the Palo Verde tour he’ll send you on will allow for feeding of alligators and monkeys in the boat (both are very safe!). Go with Erik and his crew over Swiss Tours.

Sunset Tour – the tour was on a catamaran with snorkeling, unlimited drinks, and beautiful sunset deep in the Pacific. We also got to see Nicaragua in the distance. The crew were great and led by a tourism expert.

Palo Verde – definitely our favorite part. It’s about a 45 minute drive to the river and on the way we got to see the real Costa Rica – small towns, cute bungalow homes, highway passing cows and some volcanoes. The tour itself comprised of river boat traveling in dirty river with crocodiles, herons, egrets, monkeys, and other animals lurking. The coolest part was feeding bananas to monkeys off our heads and hands. One bold monkey even stole a banana out of our backpack. As for feeding the crocodile our boat leader fed one with some chicken meat. That was quite cool. You can see these in video form from Erik.

Ziplining – if you haven’t been definitely go…it’s wild!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Westin Golf Resort & Spa, Playa Conchal

Address: Playa Conchal, Bahia Brasilito, Playa Conchal 232-5150, Costa Rica
Location: Costa Rica > Province of Guanacaste > Playa Conchal
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Playa Conchal
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — The Westin Golf Resort & Spa, Playa Conchal 4*
Number of rooms: 326
Official Description (provided by the hotel):
The Westin Playa Conchal is an All Inclusive eco-friendly retreat, located between the exotic forests and unspoiled beaches of the North Pacific Riviera of Costa Rica. Our secluded vacation spot is a perfect balance between unrivaled luxury and local culture, giving our guests an unforgettable vacation experience. Our All Inclusive experience includes all meals, drinks, use of our fitness center and kids club as well as entertainment options including non motorized water sports, daily activities and nightly events. The resort also offers an adult only all exclusive experience at the Royal Beach Club where guests have access to a private pool with concierge service. ... more   less 
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Also Known As:
The Westin Resort & Spa, Playa Conchal Hotel Playa Conchal
The Westin Resort And Spa, Playa Conchal

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