We are currently staying at this resort for a week. We stayed here three years ago before it was a westin Both times we have stayed in the royal club. The addition of bar and food service at the rbc pool is wonderful.
Only negative is the inability to get restaurant reservations. We arrived on Monday late afternoon and had emailed the concierge in advance about Monday evening. She responded quickly and asked me to write to the food and beverage assistant manager. I did that right away and never heard back from her. When we arrived I asked at rbc checkin about our reservation. The woman was unhelpful and actually rude.
For the rest of our dinner reservations I called the restaurant line at 10am on Tuesday. The only times I could get we're 6 or 9 pm. The woman on the line was unhelpful , not what you expect from a westin and when you are paying a premium. Restaurants are less than half full, this does not make any sense. It is the big talk at the pool and guests are frustrated and angry.
Westin would be wise to sort this out quickly. Would never come back based on how I was treated by check in and restaurant reservation staff. Really too bad.
- Official Description (provided by the hotel):
- The Westin Playa Conchal is an All Inclusive eco-friendly retreat, located between the exotic forests and unspoiled beaches of the North Pacific Riviera of Costa Rica. Our secluded vacation spot is a perfect balance between unrivaled luxury and local culture, giving our guests an unforgettable vacation experience. Our All Inclusive experience includes all meals, drinks, use of our fitness center and kids club as well as entertainment options including non motorized water sports, daily activities and nightly events. The resort also offers an adult only all exclusive experience at the Royal Beach Club where guests have access to a private pool with concierge service. ... more less
- Reservation Options:
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- Also Known As:
- The Westin Resort & Spa, Playa Conchal Hotel Playa Conchal
- The Westin Resort And Spa, Playa Conchal