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“The Worst Customer Service Ever” 2 of 5 stars
Review of The Westin Golf Resort & Spa, Playa Conchal

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The Westin Golf Resort & Spa, Playa Conchal
4.0 of 5 Hotel   |   Playa Conchal, Bahia Brasilito, Playa Conchal 232-5150, Costa Rica   |  
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Hotel amenities
Ranked #1 of 3 hotels in Playa Conchal
Port Saint Joe, Florida
1 review
3 helpful votes 3 helpful votes
“The Worst Customer Service Ever”
2 of 5 stars Reviewed January 17, 2013

We went to the week of December 15-21, 2012. 2 weeks prior to our trip I had noticed that my room had been down graded. I called and was insured that we would have our King. When we arrived we were told that we still had the 2 queen room. They had us waiting for several hours telling us that they were working on a King. When in fact they weren't the only room for us was the queen. We even tried to up grade up to a suite and still nothing. We have stayed at several other Westin properties and never had this kind of problem. In fact they have gone over and beyond so this was quite a surprise. We did look at other resorts around the area and will be staying somewhere else. The property its self is beautiful.

The best meals were at the buffet. Warning do not eat at the steakhouse...Meat is tough and at $40.00pp it was not worth it. We tried to get reservations for the Mediterranean Restaurant and was unable to obtain a reservation we even went to the restaurant and was told that there was no tables available when in fact the restaurant was at 1/3 of the capacity and it was like everynight that we were there.

Their are a few employes that are exceptional but the over all staff does only the minimal including the maids.

I have never written a review that wasn't praising but, I had been in the Hospitality Industry for over 35 years. In fact for most of those years I was on an opening team for Hotels/ Resorts. I think this property has a lot of work before they can claim that they are truly a 4 star.

If you do stay make sure when you arrive that you make your reservation at arrival, check your room everyday for wash clothes, towels, TP, etc. (they seem to forget to give clean or restock).

If you are planning excursions diffently book with Swiss Travel Service we had the best time from our bus drive to our tour guide. They are awsome...But the one thing I would advise is that if you do go on excursions brake them up...The trip to the volcano is awsome but a full day (11 1/2 hrs) you do get lunch and dinner pre dinner coctails at the hot springs (fantastic) this trip is so worth every minute.

Enjoy your trip to Costa Rica it is a beautiful country and so are the people.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (808)
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Toronto
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed January 17, 2013

Let’s start with what stood out - the pool was very pretty with its lush surroundings and small tree-filled islands, and a winding shape that made an already huge pool feel even bigger. And the drinks at the bar were made with real fruit! You can also play pool by the pool and ping pong.
The resort iguanas and raccoon-monkeys (Coatis) can be fun to observe, and if you venture out down the beach or towards the main road you may spot howler monkeys, or at least hear the howl.
The food and service also get high marks except for one blemish which was the Asian restaurant where the service was atrocious! There were six of us dining and after our first glass of wine was poured we were not offered a refill or offered drinks of any kind for the rest of the meal. On top of that our water did not get refilled until desert! I also didn't receive a couple of items that I ordered and one of the main courses was incorrect. When we politely mentioned this the waiter actually because somewhat rude and then unresponsive.
We tried all the all-a-carte restaurants and the French one twice because 1) it was open-air, 2) their crème brulee, and 3) the lobby bar was beside it where the bartenders were great.
For some reason the pizza place wasn't open until half way through the week which was unfortunate because it really was very popular once it opened - great for lunch or a snack at the pool.
We took surf lessons with a small operation call Point Break, and I will give a shout out to Angelo who got me standing on my board several times.
We had beach massages which actually were excellent, and inexpensive. I wish I remembered their names but there was a middle aged woman and a young woman operating straight ahead from the beach entrance. They may get shooed away occasionally by the police but will return later.
Regarding tours I booked the Miravalles volcano/waterfall tour and river tour with Erik outside the beach entrance not because his tours are cheaper (they are but not by that much) but because Swiss Travel didn't offer the tours on days that we wanted to go; some tours would only run once or twice a week. Both tours were guided by Rigo Suave who is full of knowledge.
We took a private sail boat tour and went snorkelling though the snorkelling was disappointing, I can't be sure however that we were at the best location.
It wasn't high season when we were there and not crowded so I can't comment on whether getting pool chairs or dinner reservations are a problem when the resort is busy.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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guanacaste
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
Reviews in 21 cities Reviews in 21 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed January 17, 2013

Lots has been said about Westin at Playa Conchal, recently renovated, great staff, great view, one of the best beaches in the Costarrican pacific. Great white sand and little seashells to the northern section of the beach. The Thai restaurant "Bamboo" very good , so the breakfast that has a very large buffet, with lots of everything, the only thing that was not good were the pancakes.
One of shows at night was good, but the standard that you would expect in an AI, the next night's show was really good, 3 performers combining magic like presentations with aerial ribbon or drape acts. Never seen that at Conchal before.
The staff at the reception was helpful and friendly, we came in late and they arranged reservations for the restaurants, even though they were fully booked.
The drinks at the pool generous and the bartenders friendly.
The tour office there very informative , and the had large selection of tours offered, like the most visited and sold Adrenaline at Rincon de la Vieja, an active volcano. This is just under 2 hours from Conchal.
For the kids , everything that you would expect to entertain them and lots of the things that they like to eat.
If you like AI's this is the one.

Room Tip: For families, the option of a connecting room is very convenient.
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Buffalo, New York
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed January 17, 2013

This Hotel is beautiful, the wait staff are excellent, the food is excellent, the pool,spa,tennis courts,golf are all great and best thing about this place is it is all inclusive (yeh its a Westin). This is the perfect place for family get togethers or a romantic trip for two. The staff will bend over backwards to help you at every turn. The only negative I could find with this resort is the ocean. You are on the Pacific Ocean and on this coast the water is a dark blue color. The visibility in the water is very poor and the water is often a little cool. The average temp. in Jan. is about 93 degrees so be prepared to be in the ocean or in the pool. The sand is a combination of crushed shell and sand, but the beach is very nice with the hills as a backdrop. As far as trips go ie. zip lining, monkeys etc., most trips are between 1-2 hours away from this resort,so travel is required. All in All this is a excellent resort, well worth the price of admission.

Room Tip: I recommend getting rooms as close to the beach as possible as older family will have to walk a fair...
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Windsor, Canada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 16, 2013

My husband and I spent the week of Jan 7 - 14th at the Westin Costa Rica and had an excellent vacation. Upon arrival we inquired about upgrading to the Royal Beach Club but at $70 per night per person we decided to stay with the deluxe junior suite and it was fine. We were kind of concerened that the pool would be full of kids but it wasn/t a problem. The resort was beautiful and the staff was helpful and friendly. The food was very good at all the restaurants although our favorite was the French. Each morning we ate breakfast at the buffet and found that there was a good selection. We purchased our tours from John who works for Eric on the beach. For the mega tour John gave us a price of $135 but reduced it as the tour was filling up. We ended up paying $100 per person and the tour was awesome. It was nice because there was only 10 people in our group and we didnt have to wait in long lines to do the activities. Our tour guide, Ricky Recardo was informative with a great sense of humor. We took a 4 hour ATV tour with Rigo (again through John) to Tamarindo and it was a blast.It took 1 hour each way and we spent 2 hours at the beach and shopping. We had so much fun that we booked 3 hours the following day with Rigo to go from beach to beach with the ATV in the other direction. ($85 for 3 hours) Outside the resort to the right we found Angie for massage. I/ve had many massages in the past and must say that she was excellent. I highly recommend you ask for her. The only complaint I have is that we did nt book 2 weeks. be returning to the Westin Costa Rica but next time it will be for 2 weeks.

Room Tip: Request a room near the pool.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 15, 2013

We stayed at The Westin Playa Conchal, Costa Rica, in the middle of November 2012. This resort is really beautiful, clean and big. The staff is absolutely friendly and always helphul. The resort grounds are always clean and well maintained. We never felt crowded at any location. Whether being at the restaurants, pool, bar or at the theather. The food was good but not great. The wines served at every restaurant are the same and they're cheap, but drinkable. However I enjoyed the Italian restaurant the most (that's a compliment coming from an italian). The pool was just one of the best and largest we've seen. The beach is very nice, scenery wise, but the water was not as clean as some of the beaches we've been in the Caribbean. But it was not crowded at all. We still enjoyed it thogh. you MUST see Erik Garcia, Conchal Aventuras, for any trip information. He will honestly tell you if it's worthed for you to go. We booked the Zip Lining through him and had a great time (oh the price was very reasonable too). The rooms at the resort are kept very clean and cold (sometime too cold). However we thought that there should have been some cabinets, or towels/clothes hanging device in the huge bathroom, since there was no place to rest your clean clothes. Also there should have been clothes closets or shelves in the bedroom, since there was no where to store your clothes (besides the shelves by the bathroom), (we told the staff there fo this inconvenience). Be aware of these beautiful Coati (raccoon like animals) that roam around the grounds. They don't do any harm though. Don't forget to take a quick trip to Tamarindo at sunset. I've taken some of my best sun set photos there. In conclusion I would highly recommend this resort and surely would go back again.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 15, 2013

My wife and I went here for our honeymoon at the start of January for a week. The resort is beautiful and the staff very attentive. The shuttle service that they provide is convenient to get across the resort. We were lucky to get a room close to the main pool and restaurants, so we didn't need to use it to much. We thought about upgrading to the Royal Beach Club but didn't and ended up by very satisfied with everything included in the regular packages. The beach has a gorgeous sunset but wasn't the greatest place to spend a whole day so we preferred to swim in the pool. My wife and I enjoy the food, not just the variety of restaurants but the buffet as well. They offer free Wi-Fi in the lobby if you haven't upgraded to the royal beach club or you can choose to pay by the hour ($5 U.S.) or day ($12 U.S.). We went to the spa and although it was quite pricey, the services they provided were very luxurious. Saunas and a jet pool in the change rooms and a private pool with outdoor cabanas we used after our massages. Very relaxing.

As far as planning excursions go, when you head out to the beach you will see Eric and the guys who work for him (they're wearing blue shirts). These are the guys you want to book your tours through! We booked all of our adventures through John, he was very friendly and helpful. We did "the Mega Tour" (zipline canopy tour, horse back riding, a short hike through the forest, a secluded spa with mud bath and hot springs, and an epic water slide), for this our guide was Rigo Suave. Rigo was not only extremely knowledgeable about the local plants and wildlife, he was also very fun and gave us a day that we will never forget! The next day we went back to the beach and booked surfing lessons. The instructor we had was named Bradley, who was very patient and helpful. With him giving us the step by step instructions, we were up riding the waves in no time and considering neither my wife nor I had ever surfed before it really showed us how good of a teacher he is! They also offer many more different tours. So if you're staying here at the Westin, definitely make your way out to Eric or one of his guys and scratch something exciting off your bucket list!

We will be staying here again the next time we're in Costa Rica.

Pura Vida!

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Westin Golf Resort & Spa, Playa Conchal

Address: Playa Conchal, Bahia Brasilito, Playa Conchal 232-5150, Costa Rica
Location: Costa Rica > Province of Guanacaste > Playa Conchal
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 hotels in Playa Conchal
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — The Westin Golf Resort & Spa, Playa Conchal 4*
Official Description (provided by the hotel):
The Westin Playa Conchal is an All Inclusive eco-friendly retreat, located between the exotic forests and unspoiled beaches of the North Pacific Riviera of Costa Rica. Our secluded vacation spot is a perfect balance between unrivaled luxury and local culture, giving our guests an unforgettable vacation experience. Our All Inclusive experience includes all meals, drinks, use of our fitness center and kids club as well as entertainment options including non motorized water sports, daily activities and nightly events. The resort also offers an adult only all exclusive experience at the Royal Beach Club where guests have access to a private pool with concierge service. ... more   less 
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Also Known As:
The Westin Resort And Spa, Playa Conchal
The Westin Resort & Spa, Playa Conchal Hotel Playa Conchal

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