This was the second Westin I've stayed at. The first hotel experience wasn't so great but I was willing to give them another chance and I'm so glad I did!

The hotel itself is beautiful. The grounds are well kept and the pool area was great and had several activities such as pool volleyball, basketball, water aerobics, etc. We booked a "regular" room and couldn't believe the size of it. The bathroom was nice and everything felt super clean! The bed was very comfy with soft linens. The only issue I had was a hot water problem which they solved.

The Staff: I can't say enough about how friendly and helpful everyone was!! You could tell that every single person that worked there really enjoyed their job and loved where they worked. They were willing to bend over backwards to make your stay enjoyable. And they always smiled!! I've stayed at a lot of "high end" hotels and never received this kind of service before.

The Food: I was a bit nervous about the food as I had never stayed at an all-inclusive and I'm a bit of a foodie. It was shockingly tasty! The only place I wasn't crazy about (and it was still decent) was the first night we arrived we didn't have reservations, which you need, and had to do the dinner buffet. The breakfast buffet was much better. The other restaurants were awesome with a wide variety of selections.

The hotel (and everything for that fact) is a drive to get to. An hour from the airport. We rented a car which we really enjoyed as we drove up and down the coast exploring other towns. There's not a lot to do at night at the hotel as far night life.

We booked an excursion through the hotel and it was a lot of fun. We floated down the river in a raft looking at the nature which we saw monkeys, crocs, birds and iguana. The only disappointment was there weren't enough people to another tour we wanted to do.

Overall, it was an awesome vacation. We stayed 9 days and never felt bored once! We would definately go back.

We enjoyed a relaxing four days at this all inclusive resort. There was plenty to do, drink, and eat. The food was average and the service was adequate and very friendly. We had little need to wander outside of the resort but the afternoon trips to the neighboring beach areas were interesting and worth doing. We enjoyed the nightly live show and the varied tropical drinks as well.

My wife and I were here on our Honeymoon from October 29, 2012 to November 8, 2012 and had an incredible experience. We've stayed at several all-inclusive resorts throughout Mexico, Cuba, Dominican Republican, Greece, and Spain. This resort was by far the best all-inclusive we have ever stayed at. The food was phenomenal. My favorite restaurants were the French and Mediterranean, while my wife preferred the Thai and the Italian. It was also nice trying some of the local cuisine for lunch. I am still craving the Costa Rican Sea Bass dish. The employees of the resort are incredible. Katherine and Silva (two of the lovely ladies that seat the guests at the restaurants) are super nice, very friendly and willing to go the extra mile to ensure you're satisfied. Whatever they're being paid, its not enough!
The rooms are huge and very comfortable, cleaned regularly and the in-suite bar is stocked daily. The property is beautiful and we enjoyed all the wildlife on the grounds. The shows at night were also very enjoyable, though there was not much of a night life afterwards. This is definitely not the place where you're going to find a group of rowdy college kids.
The beach is also great, beautiful sand and amazing views of the surrounding area. If you're looking to book trips while on your vacation then look no further than Erick Garcia, Alex the Rabbit and John Rodriguez. They are all really friendly and nice. You will find them right outside the gate. They are always there and have been there longer than the trees (as per Alex the Rabbit). We booked a catamaran tour and ATV zip lining with them. Both trips were incredible and I highly recommend doing both. Our favorite was the ATV zip lining. It was just my wife and I with the tour guide so we could go at our own pace making the experience a lot more personable. Alex, Erick, and John will go the extra mile to make sure you're satisfied and they won't pressure you into booking anything. You can book through them at your own pace and on your own schedule. They provide a variety of tours and their prices are lower than the hotels. There is also a degree of satisfaction knowing that you're supporting the locals. Go see them!! The other vendors on the beach are also very nice and friendly as well.
We booked one trip though the hotel to the Arenal Volcano, which turned out to be a very long bus ride. We enjoyed the hot springs, boat ride across lake arenal, and the dinner overlooking the Volcano. We were a bit disappointed with the rainforest as we were hoping to see more wildlife (we only saw ants, a small frog and a toucan).
Overall, we were extremely satisfied with the resort, the food, the accommodations, the excursions, and most importantly the service. You get excellent value for the price. You know it's a great place to go when you're vacationing with pro athletes and TV personalities like Curtis Granderson and Mike Holmes (yes, they really were there!). The only way our trip could have been better is if the sun shined until 8 or 9pm every night! We both highly recommend this resort to anyone looking to travel to Costa Rica. Make sure you say hi to Alex, Erick, and John! Pura Vida!

- Chuck and Kate from Toronto.

This was our final stop on our honeymoon. I had friends who highly recommended it and I can see why. It was fun, clean and a lot to do. The drinks were good, service was friendly, and the food was okay. Food and reservations are the reasons it is not getting five stars. There was plenty of it, however it was just okay. I compared it to another all Inclusive in DR and a recent Princess cruise. The other places were far superior. The Latin and Mediterranean restaurants were the best we tried. Also the reservations for dinner were a bit ridiculous. You had to secure a spot two days in advance in order for it not to be "full," however, once at restaurant there was always plenty of empty tables. Makes no sense to me.
Water aerobics was a blast, gym had everything one could want and was very clean, drinks were abundant and strong, grounds were impeccable.
Shuttle service was hit or miss. We would often walk to our destination before spotting a ride. Also, they were a no show on last day when I called for help with bags.

Overall, great spot and we would go again.

P.s. did a mtn/beach ATV with blue shirt guys outside gate on beach and it was PHENOMENAL. Tons of fun and only $65 for 2 hours per machine.