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“Amazing! Highly recommend!” 5 of 5 stars
Review of The Westin Golf Resort & Spa, Playa Conchal

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The Westin Golf Resort & Spa, Playa Conchal
4.0 of 5 Hotel   |   Playa Conchal, Bahia Brasilito, Playa Conchal 232-5150, Costa Rica   |  
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Ranked #1 of 3 Hotels in Playa Conchal
Baltimore, Maryland
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Amazing! Highly recommend!”
5 of 5 stars Reviewed May 8, 2012

This place is so wonderful!
First I recommend you upgrade to the Royal Beach Club, if you are traveling without children. It was definitely worth it! We had our own concierge, Nelson, who was attentive and helpful!
This was our honeymoon and on several nights we returned to our room to champagne and strawberries, or a bottle of wine!
The food is delicious and so fresh! It was difficult to get reservations in the restaurants so make your reservations for your entire stay on the first day. Also, book a Bali bed at the pool everyday on your first day. It is nice to be able to get out of the sun and take a nap in the shaded Bali beds!
Also, be sure to see Eric, Alex Rabbit, and their crew on the beach for excursions. We took two private tours and they were so great!
I cannot wait to go back!

  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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2,425 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (942)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Guadalajara, Mexico
Senior Contributor
36 reviews 36 reviews
28 hotel reviews
Reviews in 26 cities Reviews in 26 cities
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed May 8, 2012

Definitely this is not a Starwood rate 7 property, nor for the food or the service. Over rated. After a long flight to Costa Rica and a couple of hours driving from the closest airport, at least you want to have a great dinner, but unfortunately if you didn´t reserve with enough time, there will be no place at any of the specialities restaurants. Yes, its an all inclusive, but the specialities restaurants get packed soon and the food portions are small. The staff of this former Spanish chain hotel, needs to get used to American standards, such as having more waiters at the pool area, avoid selling tour packages to their guest and improve food quality. And finally if you arrive with a big group, be patience, check-in can last an hour.

Room Tip: Avoid the rooms closer to the pool and the sports bar (noisy).
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  • Stayed May 2012, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WPCManagement, Manager at The Westin Golf Resort & Spa, Playa Conchal, responded to this review, May 10, 2012
Dear Mr. gdl_traveler1

Thank you very much for your review and for sharing your recent experience at our resort.

It is important to point out that the SPG Category 7 status of our property is related to its all-inclusive segmentation –the first such resort for Starwood Hotels & Resorts worldwide—and not to the “star” category itself; bear in mind that this level relates to the number of Starpoints to be redeemed for a room night and our room rates also include all food and all beverages. We are honored to share the Category 7 level with only 23 hotels out of 1,100 Starwood properties in the world, yet all the other hotels in this list are in the Luxury segmentation and we are very pleased to be an Upper-Upscale resort.

As an all-inclusive resort, it is customary to have a reservation process for our à la carte restaurants and due to demand and capacity, these generally need to be made earlier during your stay, preferably at check-in, as I have suggested in this same forum before.

Again, we thank your comments Mr. gdl_traveler1

Victor Gomez
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 7, 2012 via mobile

This was the most pleasurable experience we have had with with all inclusive hotel. From the time we arrived in Costa rica we were treated with such royalty. Everyone was very helpful, and the whole atmosphere was one of complete comfort. Restaurants were excellent, drinks were delish......cannot wait to return.

Stayed May 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
27 reviews 27 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed May 6, 2012

Stayed a couple of days with my dog.. Nice facility. Very spread out good for me and my dog.. Oh sorry shes a service dog.

  • Stayed May 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 5, 2012

All fantastic vacations must come to and end and I wish I was still there. The sincerity of the staff and their attention to you made it great. For one week my wife and I were treated like royalty.
Robert Baucom

  • Stayed April 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ontario, Canada
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed May 5, 2012

We read a lot of reviews before going to the Westin Playa Conchal. After spending our 23rd wedding anniversary there (April 15-22, 2012),weI struggled to understand how anyone could have anything negative to say. It was paradise!! I’ve given a lot of information here which will hopefully give you a good idea of what the WPC is all about!

RESORT: 1 hour exactly from Liberia airport. Lots to see on the way. The lobby is exquisite, with a breathtaking view overlooking the resort. Beautiful 2 story villa type buildings around the grounds, and two 3-story villas for the Royal Beach club guests. We saw on TA that people complained about how large it is and having to use the little trucks to transport you. We were surprised to see that it is nothing like people complained about. It is big, but definitely walkable for everyone of all ages. It’s so beautiful with the lush trees and flowers, why wouldn’t you want to walk! We rarely if ever got a ride. Only on the last day when checking out (with our bags.) You’ll see the cute little Coatis. They sort of a racoon/ant eater looking creature. Don’t bother you at all and they’re adorable! Also, they have iguanas like we have squirrels in Canada. But they are incredible creatures and don’t bother you in the least.

ROOMS: We stayed in the Royal Beach Club (adults only) and it was well worth the little bit extra. When we checked in we were surprised to find that we had been upgraded to a RBC suite! The Royal Beach club towers were beautiful, with a wonderful garden in the centre, open balconies all around. A beautiful fountain which they turned off later at night and didn’t turn on until later in the morning so as to not disturb guests. Our RB suite was exquisite with 2 bathrooms, one beautiful large bathroom with rain shower; king side bed and large balcony with furniture and large stone Jacuzzi. Our housekeeper (Hilda) made wonderful towel animals almost every day! Our butlers at tower 2 (David & Eric) saw to our each and every need. They always asked what we were doing that day, how we were enjoying everything, where we were going to dinner...they were amazing.

POOLS: Large meandering pool at the Royal Beach Club with lots of loungers (never had to search for one). They also had large and beautiful pool cabanas you could reserve for just $20.00. The pool was clean, well maintained and never busy. It was quieter than the pool in the family area which was great. Fabulous bartenders at the pool bar....I recommend you try EVERYTHING but especially the Costa Rica Tropical and Dirty Monkey! The pool at the Family area was very nice as well (huge). A little louder because of more people (families) but exquisite as well. It was surrounded by beautiful lush trees, flowers & birds. Another great pool bar!

FOOD: We ate at all the restaurants but the Asian restaurant (Bamboo). They were all beautifully designed and the food wonderful. We heard a few Americans complain about portions but we found them more than big enough. The selection was great (something for everyone). The international buffet (Mitra) is phenomenal!! What a selection. We also loved the Italian restaurant (adults only for breakfast and lunch). Room Service is included when you stay at the RBC and it was great!! We ordered it for 6:00 am one morning because we were going on a tour and it was right on time!

PEOPLE: I can’t say enough about the people at the resort! Each and every person greeted you everywhere you went! We never saw anything but a genuine smile from everyone. From our housekeeper, to the landscaping staff, to the people in the restaurants, they showed their pride in their country and resort. Most spoke very good English and really appreciated you trying out your Spanish on them. They appreciated that we made the effort.

TOURS: We met the infamous Eric Rodriguez on the beach, who was not pushy at all and very respectful. Any vendors on the beach (they’re not associated with hotel) were not pushy or aggressive. They told you what they offered and then thanked you for listening. We personally didn’t feel comfortable using someone outside the hotel tour desk, but we’ve ready many good things about Eric. There were a few tour companies in the hotel (downstairs from the lobby) but we used ARENAS ADVENTURES. They were great. We highly recommend them. They also had a desk in the Royal Beach Club lounge to book tours. We did the ATV’s, the “Buena Vista” tour (saw tons of monkeys) and the “Palo Verde” tour (lots of crocodiles and exquisite birds). All were amazing, beautiful, fun and the lunches provided on the last 2 were terrific. (We had booked 1 tour through Air Canada’s tour desk which got all screwed up, so we used Arenas after that.)

Overall, the country is incredibly beautiful, the people proud, friendly and welcoming. We will go back in a heartbeat to CR and the Westin!! We personally thanked VICTOR GOMEZ(Hotel Manager) for such an amazing trip before we left. He is a very personable individual who is committed to making all of his guests feel right at home. As he said to us, this is su casa. I am sure that your trip to Costa Rica and the Westin will be....”PURA VIDA”

Room Tip: Royal Beach Club is well worth the little bit extra.
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  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 4, 2012 via mobile

From the moment we arrived everything was wonderful. Our room was a junior suite not far from the pool. Bottle of wine and fruit waiting for us. The staff was very accommodating.

Every meal was perfectly prepared. The buffet was okay but typical for dinner but breakfast was great. I recommend making reservations before you go. It can be difficult getting the time you want on the same day. I would go back to this resort anytime.

  • Stayed April 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Westin Golf Resort & Spa, Playa Conchal

Address: Playa Conchal, Bahia Brasilito, Playa Conchal 232-5150, Costa Rica
Phone Number:
Location: Costa Rica > Province of Guanacaste > Playa Conchal
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Playa Conchal
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — The Westin Golf Resort & Spa, Playa Conchal 4*
Number of rooms: 326
Official Description (provided by the hotel):
The Westin Playa Conchal is an All Inclusive eco-friendly retreat, located between the exotic forests and unspoiled beaches of the North Pacific Riviera of Costa Rica. Our secluded vacation spot is a perfect balance between unrivaled luxury and local culture, giving our guests an unforgettable vacation experience. Our All Inclusive experience includes all meals, drinks, use of our fitness center and kids club as well as entertainment options including non motorized water sports, daily activities and nightly events. The resort also offers an adult only all exclusive experience at the Royal Beach Club where guests have access to a private pool with concierge service. ... more   less 
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Also Known As:
The Westin Resort And Spa, Playa Conchal
The Westin Resort & Spa, Playa Conchal Hotel Playa Conchal

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