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“Great Location< Poor Service” 2 of 5 stars
Review of Reserva Conchal

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Reserva Conchal
4.5 of 5 Hotel   |   Playa Conchal 506, Costa Rica   |  
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Ranked #2 of 3 Hotels in Playa Conchal
Hartford, Connecticut
1 review
“Great Location< Poor Service”
2 of 5 stars Reviewed January 14, 2014

We stayed in a condo at Bougainvillea and we spent more time waiting for shuttles and trying to find places to eat than any other thing. They tell you at the front desk that you can eat at the Westin restaurants... This is true if you make your dinner plans four weeks in advance. You cannot even cut through the Westin area to get to the beach. You must walk 45 mins to an hour to go around it. The moment you check in, you are given a wrist band that distinguishes you between a Westin guest and a non-Westin guest...You have to wear this wrist band all week long. The service at the Beach Club was far from satisfactory, despite tipping on a regular basis and eating almost every meal there. The service was slow and non appreciative of our presence. Highly recommend spending your money elsewhere...

  • Stayed December 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
reservaconchal, Sales Manager at Reserva Conchal, responded to this review, April 1, 2014
Dear guest,

Thank you for taking the time of writing a review.

Depending on occupancy levels restaurants get very busy so we highly recommend to make reservations in advance, our concierge team will be more than happy to assist you with that at any time of your stay or even before your arrival!

Although we are on the same premises and we share many assets, The Westin Golf Resort & Spa is an independently managed property. We do place a wristband to our guests mainly for us to identify them at our private Beach Club and make sure they receive all services offered.

We are very sorry that you felt unattended at the restaurant, we are trying to improve our food & beverages services and your comments are certainly very valuable for us.

Hope you give us another opportunity to assist you as you deserve!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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99 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Spanish first
  • Any
English first
Santa Ana, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 11, 2014

Beautiful property and beach club but management cavalier about serving the needs of the guests. Had reservations for entire family for over a year and requested condos nearby so 3 families could readily be together. Upon arrival we were told the resort did not know we were traveling together so separated us by 2 to 3 miles -- not walkable due to hilly terrain. Many emails had referenced "family", "cousins and parents" etc. The excuse to separate (and in condos that were not equivalent: 2 new with water view, 1 old with no view) because we were not traveling together was clearly not true. Beware…….

Stayed December 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indianapolis, Indiana
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 7, 2014

Reserva Conchal is a large resort with a beautiful infrastructure. We stayed in a condominium in the Bougainvillea section. It was approximately a 10 minute shuttle ride to the Beach Club. Instead of maintaining a schedule, guests must call the main office to request shuttle service. Shuttle service waiting time was 10-15 minutes during daylight hours. In the evening, wait times were often 20 minutes. It seemed like we spent an inordinate amount of time working with transportation services.

Guests staying in the condiminiums have use of the Beach Club facilities and complimentary breakfast buffet. The breakfast buffet was excellent. The Beach Club facilities are very nice. The beach is beautiful. The Beach Club is managed by the Westin. Unfortunately, this is probably the most poorly managed resort I have ever experienced. The poolside service is poor and often non-existent. There is no beachfront service available. Restaurant and bar service is incredibly slow. The restaurant and bar areas are understaffed. We found many of the waiters to be unfriendly and disinterested in the customers.

I would not recommend Reserva Conchal Resort at this time. If management and service improves, then it would be an enjoyable destination. Needless to say, we will not be returning.

Room Tip: The condominiums are spacious and comfortable. They are all approximately a 10 minute shuttle ride...
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  • Stayed January 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
reservaconchal, Sales Manager at Reserva Conchal, responded to this review, April 1, 2014
Dear guest,

Thank you very much for taking the time to write a review.

Our property is considerably large, and specially on the Holiday Season shuttle gets a lot of transportation requests; we do encourage our guests to call 10 to 15 minutes prior the time you would like to be picked up in order for the shuttle to be on time right outside of your Private Residence.

In regards to food & beverages service on the beach area, unfortunately we cannot extend this service to our guests due to municipal directions. As far as the other areas of service, we are working to improve by the reinforcement of standards in all of our outlets.

Your opinion is very valuable for us, based on this we can work harder everyday to indulge our guests and make our resort the best place for your vacation.

We hope you do reconsider to visit us again!

Warm regards,

Marcela Villalobos
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Montgomery, Texas
Top Contributor
68 reviews 68 reviews
30 hotel reviews
Reviews in 40 cities Reviews in 40 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed January 7, 2014

We rented a great 4 bedroom with loft in Bouganvillea for two weeks over Christmas and New Years. The unit it's self was great for 4 families and was equipped nicely you could tell it was a rental unit so alittle rough around the edges. Bouganvillea has beautiful views from upper units the down side of upper units is a LOT of stairs. down and up to get into the place. We rented from VRBO and dealt with the owner directly and his own contact made all of our transporation arrangements.

The property is huge! It is quite a trip to the beach club, we rented a car for the week of Christmas. The shuttles are great but during that week they were maxed out with guests.

The grocery is right outside the gates and has anything you will need. Our first night we had a cook come in and prepare our evening meal. Juan brought all the food and cleaned up. Eating at the beach club is very easy, but eating at the hotel is a bit of a challenge. (the hotel is all inclusive for their guests) I made reservations thru the rental office and only had an issue one night. The big problem is paying, we would be told credit card machine not working. Now I had a bit of a problem thinking a Westin hotel didn't have a working credit card machine. The Italian restaurant is Fabulous!!!

Our contact thru our owner set up our tours thru Three Monkies. Great personlized service their tour guide Juan was so knowledgeable. Would for sure recommend them.

Transporation to the property from Liberia (BTW the Liberia airport is a piece of cake compared to San Jose) Was on time and very efficient, but only took cash.

Played golf 5 times during stay. Louis is golf shop was great. Course is outstanding but don't expect pristine conditions.

Beach is great, bad rip tide. The ladies on beach giving massage for $20.00 is a real bargin and excellent. They are licensed.

We traveled to surrounding towns but did not eat.

Overall fabulous and look forward to going back. Be sure to take alot of cash. Not sure you need to tip like at other resorts, staff seemed very surprised when given $$$.

Room Tip: Christmas and New Years is a Zoo! Best weather of anywhere I have been everyday. Fly into Liberia...
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  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
reservaconchal, Sales Manager at Reserva Conchal, responded to this review, April 1, 2014
Dear guest,

Thank you very much for taking the time to write a review.

We do apologize for the inconvenience at the time of paying your restaurant bill at The Westin Golf Resort & Spa.

Nevertheless, we are very happy to read you had a great time. We look forward to your next visit!

Kindest regards,

Marcela Villalobos
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bogota, Colombia
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed January 6, 2014

This is the 3rd time in about 5 years that I visited the beautiful Reserva Conchal location. First 2 times we stayed in Bouganvillea aparatments, this time we stayed in the Carao apartments (# T16) ...outstanding 3 bedroom, fully equiped, modern apartment with an outstanding view of the golf court and ocean from a large terrace,

Rental of the apartment (1 week) includes buffet breakfast ( very good!) to be enjoyed besides the long / modern swimming pool of the Beach Club facilities ...from where you can appreciate at a close distance beach tress and even some animals such as iguanas, urracas and howling monkeys

The use of spa is also included (fully equiped gym,sauna, steam bath & both inside and outside jacuzzi. Variety of massage services can be obtained in the Spa, which has a quiet - cool and relaxed for atmosphere for reasonable fees.

Unfortunatelly some of services and spa facilities maintenance have deteriorated as compared to my previous stays ( I understand that Beach Club & Spa facilities have changed management from 1st trip (Paradisus?) to 2nd trip (Reserva Conchal) to 3rd trip (Westin) ... service has deteriorated sadly in the restaurant, pool service, spa maintenance ( outside spa without heated water in Dec., faulty steam/sauna units, lack of towels in peak season, apartment food delivery (eliminated). Possibly a queen ... detailed oriented location management + proper staffing would be good.

Nevertheless, all in all ... a good, relaxing vacation place in beautiful Costa Rica !

Room Tip: 2nd or third floor apartments usually have a wonderful view.
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  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
reservaconchal, Sales Manager at Reserva Conchal, responded to this review, April 1, 2014
Dear Guest,

Thank you very much for taking the time of writing this review.

We are very glad to read that you where happy with your Private Residence and enjoyed your daily breakfast at our private Beach Club!

Regarding The Spa, unfortunately we had a one day trouble with temperatures in our outside Jacuzzis, luckily it was fixed very quickly. I would like to take the opportunity to let you know that we also have an indoor heated water Jacuzzi at your disposal.

As far as your other concerns, your opinion is very valuable for us, based on this we can work harder everyday to extend high standard services in all of our outlets.

We look forward to welcome you once again!

Kind regards,

Marcela Villalobos
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Libertyville, Illinois
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 4, 2014

Don't expect to get ocean views or hear waves crashing while in your villa. Shuttle service was good but going to the pool, restaurants, spa or beach is about a 10 minute shuttle ride- longer with more stops. Understaffed, but the staff is polite. We stayed in the Bougainvillea section and I wouldn't recommend it. A little outdated, poor water pressure in the shower and a very noisy air conditioning unit. Do your research on the exact villa. Better yet, stay at the Westin next door where the bungalows look quaint and are all walking distance to the pools and beach. The Beach Club is very nice and it's easy to get chairs even during busy season.

Room Tip: Avoid the Bougainvillas.
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  • Stayed January 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
reservaconchal, Sales Manager at Reserva Conchal, responded to this review, April 1, 2014
Dear guest,

Thank you very much for taking the time to write a review.

Our Private Residences & Villas are all spread out around our Robert Trent Jones II golf course which give amazing views of nature and ocean views depending on the residence you are staying at. Bougainvillea was the first complex built in Reserva Conchal and finishes are a little bit more rustic than other complexes, we differentiate them as our Deluxe category, although they do receive proper and constant maintenance for the enjoyment of our guests. We are very sorry that you did not had the best experience, we are working everyday to raise standards in all of our units and extended services of all our guests.

We hope that you give us another opportunity to show you the real Reserva Conchal experience.

Best,
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New York
Top Contributor
61 reviews 61 reviews
16 hotel reviews
Reviews in 34 cities Reviews in 34 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed December 28, 2013 via mobile

Reserva Conchal is located about 4 hours from San Jose. They have many condos for 7+ nights. In our room we had 4 bedrooms, 4 bathrooms, a spacious kitchen. There was just a pool for the people staying in the condos. Then they have a beach club. The beach club has a pool, a restaurant, a fitness center, and a gift shop. There a supermarkets 5+ kilometers away. They have hiking trails that you can go as far as you want and turn around to come back to where you started on that trail. If you are in Guanecaste you should stay in Reserva Conchal.

Stayed December 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Reserva Conchal

Address: Playa Conchal 506, Costa Rica
Phone Number:
Location: Costa Rica > Province of Guanacaste > Playa Conchal
Amenities:
Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Playa Conchal
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Reserva Conchal 4.5*
Number of rooms: 45
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Also Known As:
Reserva Conchal Hotel Playa Conchal

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