This past visit to Cafe de Paris was truly shocking, but more than anything dissapointing. I had in previuos years visited this hotel on various ocassions and had very fond memories of the time spent there.
What was different this time? Here are the facts: the hotel feels tired, it has lost completely its charm. Its dirty, discovering 5 big coackroaches in a small room tells you how many more you don´t see. But most amazing is what they call "service".
We made our reservation, thru a 10% deposit. That was it, no email, no info, no terms and conditions, no futher explanations, no nothing. We arrive to reception to find a young women that because of an OBVIUOS ABSOLUTE LACK of training (not her fault) is not prepared to represent the hotel.
Due to our understandable dissapointment for what we had reserved, we decide to stay only one night. We had paid for it the fisrt day, so WE ASKED if there is any cost for leaving and not using the second night. She answers back NO.
To end the story, about a week or so later, we find out that our credit card has an UNAUTHORIZED CHARGE for a cancellation fee. We never even signed a blank voucher form, but somehow they passed again our credit information and charged the fee. Not only is the hotel badly managed, but they also STEAL your money!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.