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“Not the best experience....” 3 of 5 stars
Review of BEST WESTERN Las Espuelas

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BEST WESTERN Las Espuelas
3.0 of 5 Hotel   |   2 km S. of Liberia on Int'l Highway, Liberia 5000, Costa Rica   |  
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Ranked #3 of 17 Hotels in Liberia
Warrington, United Kingdom
Top Contributor
172 reviews 172 reviews
67 hotel reviews
Reviews in 80 cities Reviews in 80 cities
97 helpful votes 97 helpful votes
“Not the best experience....”
3 of 5 stars Reviewed April 17, 2014

This hotel is right on the PanAmerican highway and there are major roadworks outside at the moment. We had booked two superior rooms with plenty of notice, but were put in basic rooms, which were really basic, as all the superior rooms were taken...not impressive.
We moved the next day and the refurbished rooms are much better.
Unusually for Costa Rica, the staff on reception were not very welcoming or helpful.
Breakfasts were very average and we kept having to ask for dishes to be replenished.
The best thing about this hotel is the lovely outdoor pool , with bar service.
There must be better options in Liberia.

Room Tip: Ask for a superior room at the back, away from the road.
See more room tips
  • Stayed March 2014, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martina S, Front Office Manager at BEST WESTERN Las Espuelas, responded to this review, April 30, 2014
Dear Mr.Greenjag,

Thank you for taking the time to leave feedback on your most recent stay with us. I am concerned to read that the experience did not live up to your expectations.
I apologize if for your first night you haven't been put in the superior room you've reserved, I will make sure this issue do not occur at any time in the future.

Kind regards
Martina
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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83 reviews from our community

Traveler rating
    9
    37
    24
    5
    8
See reviews for
24
32
7
6
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
seattle
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 14, 2014

For an inexpensive property, I happily recommend this hotel. The rooms are clean, comfortable, and spacious. The pool and gardens are impecable. Breakfast is more than satisfying, with the staff very accomodating.

Due to flight delays, we were forced to stay in Liberia for a night. Booked this hotel through the Best Western web site, and was very pleasantly surprised at the quality for the low price it was offered at. You cannot do wrong by enjoying this property for a day or a week!!

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martina S, Front Office Manager at BEST WESTERN Las Espuelas, responded to this review, April 30, 2014
Dear Sirs,

I thank you for your kind feedback on your recent visit to Las Espuelas. I am delighted to read how much you enjoyed the experience and how highly you valued all the aspects of your stay.

I look forward to welcoming you back during your next stay in Costa Rica

Kind regards

Martina Sacchi
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Philadelphia, Pennsylvania
1 review
5 of 5 stars Reviewed March 31, 2014

We had a late cancellation of a flight 3-29-14. The airline's plan was to bus passengers 1.5 hours away to a roach motel. We luckily booked 2 rooms here. Only 10-15 mins from LIR. Very pleasant staff. Clean comfy rooms with good A/C. Neat bar and food open to at least 9pm.

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martina S, Front Office Manager at BEST WESTERN Las Espuelas, responded to this review, April 30, 2014
Dear Guests,
Thank you for taking the time to leave a review, I am pleased to read that you enjoyed your stay and how much you appreciated the service and the rooms you stayed in. I look forward to the opportunity of welcoming you back in the near future.
Kind regards

Martina
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Montreal, Canada
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 16, 2014

We reserved this hotel based on location (hotel close to Liberia as we wanted to visit the volcano Rincon de la Vieja)) and TripAdvisor reviews and we were not disappointed. The lady at the desk was very helpful. Nice and clean room. The breakfast was beyond my expectation of a continental breakfast (eggs, pancakes, fresh fruits,etc...). Easy to find and well located. The whole family had fun in the pool. Great value.

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martina S, Front Office Manager at BEST WESTERN Las Espuelas, responded to this review, April 30, 2014
Dear Michel,

I'm so glad to read your comment, I hope to welcome you and your family back as soon as possible!

Best regards

Martina
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Simi Valley, California
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 18, 2014

We arrived late as we drove from Monteverde to here as the finishing leg of our trip, only to fly out early in the morning. When we mentioned this to the desk they arranged for a taxi to take us to the airport (even at ungodly hours in the morning), arranged for us to get some food to go in the morning (just a little sandwich and some fruit, but appreciated none the less), and allowed us to still order food at the restaurant that evening (as were hungry from travelling all day). We had messed up the time we wanted to leave for the airport in the morning and went back to tell them a new time, which fortunately was later than previously stated, and they had no problem changing all our accommodations for the morning. We didn't stay long, mostly to sleep and get to the airport, but we had no complaints for the short time we were there. I thought the grounds were beautiful and the room was a usual hotel, nice shower and okay bed. I would stay here again and recommend to anyone as an interim stay while travelling to or from the airport.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martina S, Front Office Manager at BEST WESTERN Las Espuelas, responded to this review, March 11, 2014
Dear Jen,
I would like to thank you for this nice review and for your generous support. I am delighted to learn that you enjoyed a nice moment with us and will share your words with all the staff.
I hope to have the pleasure of welcoming you once again

Best regards

Martina
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grand Rapids, Michigan
Senior Contributor
40 reviews 40 reviews
3 hotel reviews
Reviews in 18 cities Reviews in 18 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed February 11, 2014

Hotel grounds were very nice.The room is in need of an update for sure.Clean for a guy,but my wife thought it could be better.The price was good.Had a simple breakfast,nothing to make you mad or glad.The staff were helpful and proper.We sat outside and watched a wedding,which was very nice and it was over before we finished our wine.We only stayed one night,so it ment our needs.We had a rental car and parked at the hotel without any worry.They had security on the primises.It was quiet.If you don't mind a very basic room and bathroom.If not,spend alot more money for one night.Got up in the morning and drove to playa potrero, north of flamingo beach.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martina S, Front Office Manager at BEST WESTERN Las Espuelas, responded to this review, March 11, 2014
Dear Mr.Tery,

thank you for sharing your comments, I'm glad you had a good time here at the Hotel.
For your next stay I may suggest you to book one of our Superior room, they're completly new and with all the comforts of a modern room

We hope to have the pleasure of welcoming you again at the property and in Costa Rica

Best regards

Martina Sacchi
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edmonton
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed January 30, 2014

we stayed here our first night in costa rica. if you are landing in Liberia and are driving to the coast you need to drive during the day. to see the sights and (mostly) for safety. this hotel is nothing special but it is close to the airport and its clean. we arrived late and they helped us out by cooking us some food even though they had just closed the kitchen. we booked and paid through expedia and had breakfast included which was a nice way to start off an awesome trip!

Room Tip: we asked for a room away from the highway and it was very quiet
See more room tips
  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martina S, Front Office Manager at BEST WESTERN Las Espuelas, responded to this review, March 11, 2014
Dear Mr.Weiner,

thank you for your words, I'm happy to read that the staff took good care of you and you've enjoyed the benefits of our hotel.
We don't pretend to be fancy but clean and confortable for all our guests arriving and leaving from the country or from a long trip; Lots of rooms have been renovated and we will renew all of them in the near future

hope we'll have the chance to welcome you again

Kind regard

Martina Sacchi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Las Espuelas

Address: 2 km S. of Liberia on Int'l Highway, Liberia 5000, Costa Rica
Phone Number:
Location: Costa Rica > Province of Guanacaste > Liberia
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 17 Hotels in Liberia
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Las Espuelas 3*
Number of rooms: 46
Reservation Options:
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Also Known As:
Best Western Las Espuelas Hotel Liberia
Best Western Liberia
Liberia Best Western
Best Western Hotel Liberia
BEST WESTERN Las Espuelas Costa Rica/Liberia

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