We were at the end of a 6 months in Central America and I was a little bit sick when we arrived there. We always take places where we can cook. With 3 kids that we home school at the same time, we stay more than 8 hours in a row in the hotels. The 2 owners really wanted us to leave all day long. The latino one was standing beside us, waiting for us to leave, but we were cooking lunch. He always add some other things that we visit and tells us things like : " Usually people can visit 3 waterfalls in the same day, but for that you should go NOW". Yes the hotel is secure, you have to ask to come in and out and they unlock the door. When you come back at 2 pm, thay are so disapointed : " ALREADY???".
We reserved a room with a private bathroom, and paid for it, but there is only a shower, no toilet.
They sell some tour that you can do with them. So they tell you how amazing are the places they can take you at, but they cannot tell you how to go with your car, it is too complicated, you won't find it.
We visited many countries, many places, hotels in north and central america for a total of one year on the road. This place is the worst we have visited.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for taking the time to write a review. I must agree that your visit was a very uncomfortable, confusing and troubling experience. This began with confusion about which types of rooms you reserved and how many beds you reserved. While you had 5 members in your family, you only reserved 4 beds. Your explanation was that the youngest child would sleep in the same bed with you. Next, you stated that you had reserved two air conditioned rooms but, after I showed you your online reservations, you agreed you must have been confused. Next, you asked if i could rearrange other guests so that you could have an air conditioned room so that you could be more comfortable due to your illness. We accommodated you on all counts.
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Once we had the rooms in order, we began an orientation to explain where markets, banks, etc are in the city and how to access attractions outside of the city such beaches, waterfalls, rivers and national parks. Since you had your own vehicle, we drew you several maps to find these attractions but it is true you were told a few places are complicated to find. This was not a ploy to sell you a tour (we never suggested a tour to you or provided pricing since you had your own car). This was simply experienced advice due to previous guests getting lost for hours trying to find the more remote attractions.
I can only assume your concern that you were constantly being rushed out of the hostel was due to language barriers. Repeatedly, you asked us when is the best time to go to the waterfalls and rivers and, repeatedly, we answered that the best time was in the morning due to occasional rain in the afternoon. You stated that your children needed to do their reading and studying in the mornings so you attempted to go one afternoon but returned almost immediately due to rain. You seemed very disappointed and next morning you wanted to try again. You were again reminded to go early. I am sorry if you interpreted this as rushing you out. We were simply providing the information you requested which was how to get to these places and the best time to go.
The final point of confusion is that you asked to stay one additional day beyond your initial reservation although you considered our hostel the worst place you stayed in a year of traveling through north and Central America. I have done the best I can to respond to this troubling review by simply stating the facts as I recall them. I apologize if you felt we did not meet your expectations and sincerely hope you find accommodations that meet your particular tastes in the future. Happy travels.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.