Upon arriving at this overpriced resort, my family was greeted by a rude and unhelpful staff. We arrived an hour early for check-in and our room was not ready yet, so we decided to have lunch in the open-air dining area. The food was mediocre at best and was outrageously priced. We have travelled (and my parents live in) in Costa Rica numerous times and have never seen prices (for poor quality food) like this! A BLT sandwich cost $10.
After lunch, our room was ready so we went to check it out. Although it was a nice, clean room with a kitchen, it was not handicapped accessible. We had asked for a handicapped accessible room as my mother is wheelchair-bound. When my father went to the front desk, he was told that the handicapped accessible room was not a suite and did not have a kitchen. Therefore, our party of 4 would not fit in it. My father explicitly asked about this when booking the reservation and this hotel went ahead and booked him anyway, knowing that they did not have the accomodations available to serve our family. My poor mother ended up not being able to shower for 3 days because she was unable to use the handicapped INACCESSIBLE bathroom in our room. We were not even offered a discount. Needless to say, we will not be recommending Ecoplaya Resort to any of our friends and family.
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- Also Known As:
- Ecoplaya Beach Hotel La Cruz
- Ecoplaya Beach Resort Costa Rica/La Cruz, Guanacaste