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“Loved!” 5 of 5 stars
Review of Lost Iguana Resort & Spa

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Lost Iguana Resort & Spa
3.5 of 5 Resort   |   1.5 km North of Arenal dam, Arenal Volcano National Park A2004, Costa Rica   |  
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Brooklyn, New York
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 27, 2014

The Lost Iguana and Arenal were the first leg of our 12 day trip to CR -- our first time. We had some trepidation about booking a resort in a remote area of a foreign country; we made our decision based on positive Trip Advisor reviews. The resort and our time in the jungle were absolutely magical -- a great kickoff to a fantastic trip. I agree with the reviewers who remind you that if you are expecting fancy American amenities or roses on your bed, try elsewhere such as The Springs, which is very expensive. But if you want a beautiful resort in a lush and exotic locale, this is truly a gem. Our room was tastefully appointed to emphasize the natural setting. We woke up each morning to views of the volcano and abundant wildlife. We had a car and drove to nearby excursions such as Sky Trek and The Springs on a day pass -- both about a half an hour away. At night we relaxed by the heated pool; the bartender and all the staff were extremely friendly and helpful. Loved!

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,228 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (310)
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English first
Tucson, Arizona
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed July 26, 2014

My family (myself, husband and 17 yo daughter) spent 3 nights at this beautiful resort. It does have a view of the volcano but it was cloudy and raining on and off during our stay, which was fine, we were prepared for rain. We had a room on the second floor. We did have an a gecko in our room but no big deal. And there was a dehumidifier which helped keep the room a bit more comfortable. The room was nice but the lighting was dim especially in the bathroom where there was no lighting in the shower at all. The grounds were beautiful and we were able to watch the hummingbirds and butterflies visit the flowers under our balcony. The breakfast buffet was good and changed a bit daily. The waitstaff was nice and helpful. Since the hotel is not close to anything we did eat all our meals there (except the one at the hot springs). The food was very good and variety was also. It is true that we only had dependable wifi in the reception area although I was led to believe this was only due to the fact that they had a lightening strike the day before we came that took out all the computers and the wifi in the rooms but I may have been misled on this since past guests mention that the wifi was only found in the reception. We did see a coati mom and her playful babies passing by while dining in the restaurant during a lunch and that was a real treat. While there we did enjoy the walk in the Hanging Bridges, ziplining at Sky Trek and hot spring Ecotermales where we also enjoyed an excellent bountiful meal as well as some relaxing in the hot spring pools. With the time we had at the end of one day we did enjoy a walk through one of the trails on the property. The trails are not well kept and we probably went on the one that is most used. It is a bit wild but not overly but we like that kind of thing. Overall, Lost Iguana Resort and Spa is a beautiful property and we had an enjoyable stay although it seemed understaffed at times and there was a feeling that the property owner was frugal so the service was not as good at it could have been.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
claremont, ca
2 reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed July 21, 2014 via mobile

We went to Costa Rica for the first time (late June, early July). We stayed here the entire time.

First, some things about CR.
1) rainforest is awesome
2) it WILL rain (get over it, it's rarely that cold when it does).
3) bring rain jackets
4) US $ is taken everywhere
5) best activities in order from best to lamest: zip lining (sky track), rappelling, high bridges, white water rafting (barely any rapids), hot springs.

Lost iguana pros:
1) beautiful scenery
2) secluded and often quiet

Lost iguana cons:
1) too many bugs in rooms (we had a luxury room).
2) where is management??? Front desk kids didn't know much when asked.
3) takes 20 min longer to get to sights/activities because so secluded.
4) too many bugs
5) wifi only in lobby
6) did I mention the rooms have a lot of bugs (especially the bathroom).
7) only 1 restaurant
8) too many damn bugs in the bathroom!!!

Summary: although we had a pretty good time in CR, we would not come back to the lost iguana. The only place we would go to is Tabacon. We picked up people here on the activity bus. It's a far better resort.

Stayed July 2014, traveled as a couple
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Augustine, Florida
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 20, 2014

We stayed two nights at the Lost Iguana. The room was beautifully done in a rustic style, and quite comfortable. But we were simply blown away by the view. When it was not cloudy or foggy (which it was a bit more than we would have preferred) we had an amazing view of the volcano. I haven't had a room with a view like this Mena House in Cairo.

The resort is a tad remote, so unless you have a car/taxi, or are on an excursion, you'll be dining at the resort restaurant. That was not an issue for us, as we found the food to be quite tasty, especially their soups. The breakfast buffet did vary a little each day as well.

Combined with the pleasant demeanor of the staff, we would definitely return given the opportunity.

Stayed July 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
139 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 stars Reviewed July 19, 2014 via mobile

Ok let me tell you to expect that you are in a rainforest that is out if the way from everything. So if you are wanting to do excursions or using L.I. as a starting place to do a bunch of things this place is not for you. Most excursion companies will add a trip charge to get you from L.I. There is a $30 minimum taxi ride fee fm L.I. to anywhere. Now let me tell you why you stay here it is out of the way from EVERYWHERE!!!! It gave me and the wife an opportunity to reconnect. It gave us a chance to get some sleep & decompress. The best 1st stop we could have chosen. There is a great swim up bar that is heated (needs to be because of the rain) and a lower pool that is not. Most of the room are very large with balconies overlooking the rainforest. We also had a hot tub on our balcony. We were in room 24 (get this one) which is on the farthest end of the property from the front desk. The sight & sounds were so relaxing sitting in our hot tub each night. The resort supplies umbrellas for everyone. The food at the restaurant is good not great. There is a bridge tour & hiking trails nearby. The prices I thought were a little high but they do take care of you.

  • Stayed July 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbia, Maryland
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed July 14, 2014

I chose this resort based on reviews and recommendations from TripAdvisor, and also as a recommendation from a family friend. I was beyond excited for this leg of our trip. I had originally booked La Fortuna as stop #1 on our honeymoon, but was told this resort would be the best on our honeymoon, and to save the best for last. This was far from the truth. I was all smiles walking into the reception area, which is open and beautiful. I am a huge fan of the Polynesian resort in Disney World, and this place reminded me so much of my favorite place on earth.

The first issue was the room we received. I booked a room with an outdoor shower, and was placed in a room without one. Luckily, I asked during check in and they were able to switch us to a different room. I was told that you have to specify that you want an outdoor shower during booking. I can't recall seeing this direction, so it may have been my mistake. Either way, no big deal because we ended up in the room I had expected. Thank you to the man at the front desk for working with us on this change.

The room was beautiful - I was blown away by the size and the view of the volcano. Although I was disappointed that there was no extra service given to us as honeymooners. No towel pet, roses, etc. No, I didn't pay for any kind of romance package, but they could have done something. We were coming from La Mansion Inn in Manuel Antonio, and they provided roses on our first night. I did not pay for this service - it was a simple extra that was given because I had told them it was our honeymoon. I did specify multiple times to The Lost Iguana that this was a honeymoon trip, both in person in the lobby and via email while booking.

Here is what ruined the resort for me - the service is less than mediocre. The breakfast buffet is cold and not maintained. The chafers were empty, and not refilled in a timely manner by any means. The juices were empty, and again, not refilled the entire length of our meal. There are no signs specifying what the food is - some of which is difficult to know if you are new to the area. The only thing the waiters do is offer coffee.. after we finished our cold eggs and French toast. There were 2 waiters, and a maximum of 4 full tables each time I was there for breakfast. There is no excuse for the lack of food and service. On the third day, I had to ask for ketchup three times before the waiter finally apologized and said they were out. I watched other families get up to leave, and the waiters had to chase them out of the building to have the receipt signed. I was honest enough to ask for my bill, which did incur an additional fee for the soda my husband drank. Had I not asked for the bill, we never would have received it. The laughable part is there is an extra line that says "TIPS". For what, I don't know. We served ourselves the food and juice (when it was there), and the waiters did nothing other than offer coffee after we finished our meal.
I was so unimpressed by the service, that we decided to eat elsewhere for every lunch and dinner because I refused to give this resort any more of our hard earned money.

The resort also has multiple walking trails, which were recommended to us by the front desk, and were also advertised in the info book inside of our room. We decided to take the toucan trail, which was so overgrown, the trail itself was nonexistent. My husband had bought a souvenir machete in town, so we were able to trim enough to venture through the 'trail'. You're welcome to the maintenance team who hasn't touched the trail in what looked like months.

Lastly, I know I paid to be in the jungle. I wanted to be in the jungle for the animals and birds - which I barely ever saw. But the lack of upkeep in this resort is incredible to me. While you are paying to be in the rainforest, I still expect paths to be trimmed and tidy. This was not the case. Even so, the grounds and rolling mountains were beautiful. What truly ruined the resort for me was the service. Service can make or break you, and in this case, it prevents me from ever returning. It's a true shame because this wasn't any vacation - this was our honeymoon. I've never been so disappointed by a hotel, and I have to say, I've received better service on a Carnival cruise. Our first stop was at La Mansion, where we were visited by a poisonous Scorpion in our room - and I still gave them an excellent rating for the service we received.

I almost forgot to mention they are running a pay 2 nights, get 1 free promotion. Two of my nights were registered as being booked under expedia (not the case), with the third night booked through the hotel. Do you think we got our third night for free? No, we did not.

Spend the extra money and go to Tabacon. This was the biggest regret of our trip.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lost-iguana-Resort, Owner at Lost Iguana Resort & Spa, responded to this review, July 24, 2014
Dear Guest, Unfortunately, this bad review did not come as a surprise. We were all surprised however that you indicated you booked all nights through the hotel and you did not receive our special. That is not correct and gives a bad impression of the hotel. Had you booked directly for the pay for 2 nights get a 3rd night free, you would have paid $550 plus taxes for a suite. You booked through Expedia for a special they were running, then wanted the hotel to give you another night for free. We agreed to honor the daily special you received which you agreed to pay. The total you paid for 3 nights for a suite (normally $275 per night) was $529.50 plus tax. This was less than if you had booked directly through the hotel. After your stay, you again deputed the charge and demanded we reduce it. I'm sorry, but it is not a fair request.
We have not had complaints about the breakfasts and I'm surprised you missed all the wildlife at the hotel. We have tanagers and sometimes toucans feeding at the bird feeders as well as a family of coatimundis who made a nest next to the restaurant. The babies have entertained the guests climbing up and down the tree. The photos of our animals are posted on our FaceBook page. Sincerely, Elaine Knight
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bowling Green
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 10, 2014

My husband and I came here on our honeymoon as part of a two city stay during our duration in Costa Rica. We were blown away when we walked into our room. Our stay here was beyond what we expected and we are already planning an anniversary trip back to stay at the Lost Iguana! We didn't want to leave when it was time to go to our second resort. You will not be disappointed!! We will defiantly be returning here!!!

  • Stayed June 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Lost Iguana Resort & Spa

Address: 1.5 km North of Arenal dam, Arenal Volcano National Park A2004, Costa Rica
Phone Number:
Location: Costa Rica > Province of Alajuela > Arenal Volcano National Park
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Arenal Volcano National Park
#9 Family Hotel in Arenal Volcano National Park
#10 Romantic Hotel in Arenal Volcano National Park
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Lost Iguana Resort & Spa 3.5*
Number of rooms: 41
Official Description (provided by the hotel):
The Lost Iguana Resort is Arenal's newest hotel, offering luxury accommodations in the rain forest The resort's 100 acre property overlooks the world's most active volcano, Arenal Volcano located near La Fortuna, Costa Rica. A premiere, upscale retreat nestled gently in the jungle, the Lost Iguana Resort only offers rooms with large private balconies overlooking the Arenal Volcano and Arenal River Gorge. All rooms are spacious and well appointed with first-class furnishings, artwork and full amenities. ... more   less 
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Also Known As:
Lost Iguana Hotel La Fortuna De San Carlos
Lost Iguana Resort And Spa
Hotel Lost Iguana
Lost Iguana Resort & Spa Costa Rica/Arenal Volcano National Park

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